Someone Swiped My House’s Comcast Connection; Comcast Wants $40 To Come Look At It

The black cable comes up from the ground and is supposed to go into the house. Instead, it's been pulled out of the conduit and connected to the orange underground-grade cable, which runs down the side yard to a neighboring property (see photo below).

All Consumerist reader Dan wants is to get Internet access to the house he just purchased. Shouldn’t be a big deal since Comcast says the building was previously wired for its service. Problem is, the cable running to his house no longer connects with his house, but instead now snakes off across his yard — on top of the ground — to a neighbor; and Comcast wants Dan to pay up just to come out and fix the mess. [More]