By now we’re well aware that McDonald’s has struggled to attract and keep new customers in recent years, leading to an all-out overhaul of the fast-food powerhouse. The Golden Arches’ trouble is perhaps most evident this week, as the company clocked in dead last among competition in the American Customer Satisfaction Index, yet again. [More]
When you order a cranberry juice for your 2-year-old daughter and the server brings her a glass containing a dark red beverage, you probably wouldn’t think to sample the drink to make sure she hadn’t been given a glass full of boozy sangria. [More]
Whoever you are, you know that’s not your stuffed armadillo. It belongs to a member of Willie Nelson’s stage crew, and there’s a dedicated team around the rocker devoted to getting it back. That includes barbecue chain Texas Roadhouse, which is offering a cash reward of $1,000 and a replacement armadillo to whoever brings back Ol’ Dillo. [More]
Many restaurants have a policy of automatically adding a 15-20% tip for large groups of diners, but that practice may be going the way of the dinosaur as a new revision to IRS income tax rules will make such auto-gratuities less attractive to servers and management. [More]
A customer at a Wisconsin Texas Roadhouse restaurant complained that his steak was overcooked, and a spiteful staffer who thought he was lying to scam free food stuffed pieces of his facial hair inside the meat. The same employee later claimed to have stuffed a steak with pubic hair. This story may sound familiar to old-school Consumerist fans: we posted it in 2008, and it appeared on our list of all-time grossest food stories. The hairy steaks are in the news again. What’s happened in the intervening four years? Lawsuits. [More]
Kevin Hansen ordered a steak at a Texas Roadhouse in West Bend, Milwaukee and bit into it. After three bites, he noticed something odd. A foreign object. It wasn’t a prize, or a coupon for a free drink. It was human facial hair, placed in his steak by cook Ryan Kropp. Hansen wasn’t the only victim of Koop’s follicle-spreading-spree. According to the criminal complaint, later that night Kropp placed hair in a second steak, turned to a co-worker, and announced, “These are my pubes.” The cook was charged with a felony count of putting a foreign object in food, punishable by a max of 3.5 years in prison and a $10,000 fine. Beware ye, consumer, of the wrath of the underpaid restaurant staff.