Terminix Tells Me I Have No Balance, Sends Me To Collections Anyway

If there’s one thing you’d think the bug-killing folks at Terminix would be good at it would be putting an end to pests that keep returning no matter what you do to make them go away. But apparently their expertise in this regard does not extend to the company’s own billing practices. [More]

How To Lose A 5-Year Customer Over $3

How To Lose A 5-Year Customer Over $3

Lynn has been using Terminix four times a year for five years, but after Lynn’s recent experience on the phone with them, no longer. At the center of the dispute is a $3 increase in the service. That doesn’t sound like much, but it’s not really about the money. It’s how they treated Lynn when our reader asked about it. And that, my friends, is how you lose a customer who has been with you for half a decade. [More]

Terminix Will Never Stop Sending Me Junk Mail

Terminix Will Never Stop Sending Me Junk Mail

David wants to know why Terminix won’t stop sending him mail. He just wants to them to leave him alone. The company received his requests to stop sending mail…and instead started sending junk to him and to his imaginary wife. This was not helpful. [More]

Ask Consumerists: Orkin or Terminix?

Ask Consumerists: Orkin or Terminix?

Wesley asks via the tipline, Orkin or Terminix, who’s better?