NEW YORK, 8:06 AM, WED JUL 9 | 19 POSTS IN THE LAST 24 HOURS | tips@consumerist.com | RSS
Posts Tagged “

Termination Fees

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text messaging

After Twitter Snafu, T-Mobile Reminds Customers Who's Boss

Last weekend, T-Mobile users who sent SMS updates to their Twitter feeds found that their messages were being blocked. Naturally, tempers flared. Many customers contacted T-Mobile to complain about the problem, but T-Mobile had no answer for the sudden blockage. (It turns out it was a technical glitch on Twitter's end.) What's interesting is that T-Mobile's Executive Customer Relations rep responded to one user's complaints with a hardcore reminder that when it comes to customer rights, his pretty much begin and end with being required to pay his bill on time. Nice PR work there, T-Mobile.
My name is Marianne Maestas and I am with the Executive Customer Relations department of T-Mobile. I am contacting you on behalf of Mr. Robert Dotson in regards to the email that you sent him yesterday evening.
More »

11:20 PM on Thu Dec 20 2007
By Chris Walters
5,850 views, 21 comments

Latest by n/a: As an insider, they should have the right to pick and chose which short codes they will honor. There are a lot of companies who commit sketchy acts of business, like Thumbplay, who will refuse to quit charging customers. Those more »

sprint

We Post Sprint Supervisor's Direct Line, She Changes It, Leaving Message Blaming Us

Looks like after we posted the direct line for Sprint Retention Department Supervisor, Judy Rathcliffe, she became a little too popular. That number now plays a recorded message from Judy saying that she's changed her number...
"...in regards to my personal work number being published on a website, consumerist.com, in regards to customers calling me personally in regards to their contact with Sprint..."
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12:05 PM on Mon Feb 26 2007
By Ben Popken
3,385 views, 31 comments

cancellations

Text Message Packages Hamstring Sprint Cancellations

An important caveat for those trying to cancel their Sprint service over the recent rate hike: If you're on a text message plan, where you get say 1000 message for $10 or 300 messages for $5, this trick may not work for you, at least not at first blush. More »

10:00 AM on Thu Oct 12 2006
By Ben Popken
1,061 views, 10 comments

cancellations

Sprint Retention Department Phone Numbers

Here's two extra phone numbers that may help you if you're trying to cancel Sprint. More »
cancellations

Defeat Sprint's Rate Hike Cancellation Lies

Sprint's retention department is trying its darnedest to prevent customers from jumping out a window of opportunity that would let them cancel service without penalty. More »

11:22 AM on Wed Oct 11 2006
By Ben Popken
3,324 views, 19 comments

sprint

Oct31 Deadline For Free Sprint Contract Killing

Image redacted. More »
consumerist kit

Cancel Your Cellphone By Dying

Here's a tip for quitting your cellphone AND avoiding cancellation fees, straight from the mouth of a former wireless call center rep, Davros. More »

8:32 PM on Mon Jul 31 2006
By Ben Popken
3,401 views, 3 comments

complaints

Mobile With a Capital T And That Spells Trouble

My T-Mobile horror story is actually related to our business account. I work for a relatively small telecom company (we don't do wireless) and for about a year my job here was to dispute any errors in billing with our vendors (sad that that's a full time job). More »

1:53 PM on Thu May 4 2006
By popkin
148 views, 9 comments