Comcast Leaves Customer Without Forty-Eight Channels

Comcast Leaves Customer Without Forty-Eight Channels

Comcast has left reader Laura without forty-eight channels since early February. Laura has replaced four cable boxes, and spoken with several technicians. Each one suggests the same diagnosis.

Shockingly, it is not a problem with the line or the box. It is a problem with the coding coming in through the line. The technician tells us that our line is showing both Adelphia codes and Comcast codes coming through it. When both sets of codes hit the box, the box shuts down.

Diagnosing the problem is not the same as fixing the problem. Though aware of the issue, Comcast has not offered a solution. Laura is still without forty-eight channels. Comcast is still billing her for full service.