You may remember reader Rob, whose story we featured here a few weeks ago. Rob bought a smart TV from Groupon Goods. and then ended up plunged in a bizarre chain of events involving an imaginary warranty, four different countries, and some very odd claims about how Samsung products have no warranty when they’re sold online. We have good news to report: He’s been issued a refund. By Groupon. [More]
When someone approaches you with a deal that seems irresistible, sometimes there’s a good reason why. For example, the person offering you a truckload of televisions for $900 each when they retail for $3,000 may not be a legitimate representative of the electronics department at Sears. [More]
It seems like an ancient, lost world now, but there was once a time when people bought electronics or appliances, and when they broke down, they hired someone to repair the item and kept using it. This may not sound weird and obsolete to you or to me or to reader Donna. Toshiba, on the other hand, certainly thinks that it’s not worthwhile to repair the television that she paid $1,800 for in 2007. She doesn’t want anything for free, and is willing to pay for parts and repair. Only the needed part isn’t available from Toshiba, or from anyone. [More]
Imagine a portable TV with a 19″ screen that has a fuel cell that recharges from your wall outlet, and can be disguised as a weirdly heavy briefcase. Not impressed? Maybe you would have been if it were still 1959, when Motorola introduced this amazing television with its futuristic rechargeable “energy cell” (sold separately.) [More]
Sure, you should research purchases ahead of time, but discovering new things while shopping out in the real world can be fun. Reader HogwartsProfessor was browsing the electronics section at Walmart and had some questions about a Roku. Two associates told her that no, the devices only work if you have a wifi-enabled TV. This isn’t true, as she learned: the point of the Roku is that it is the device that streams Internet content to your TV. [More]
Brandon tells Consumerist that he found the best deal around on a huge Vizio TV from Dell. Unfortunately, instead of finding himself in 47″ HDTV bliss, Brandon found himself condemned to weeks in Dell Hell, while the company threw out empty promises and conflicting excuses, and in the end simply can’t deliver the television that Brandon purchased. [More]
James has a sweet Panasonic 42″ plasma screen TV. He writes that the device has an exciting new feature: it now refuses to turn on. Back in January, he called Panasonic support, who were able to help him unplug and reset the TV a few times. That helped, but it broke for good back in May. Now Panasonic says that his warranty is up, but they totally could have helped him if the set had broken closer to the end of this one-year warranty. Say, two months after the warranty ended in November 2009. Also known as January–when he originally called Panasonic about the problem. [More]
Marnin would like some help from the Consumerist hive mind. He writes that his friend purchased a Proscan TV from a retailer that declared bankruptcy a week after the purchase. The TV, of course, [More]
The Motion Picture Association of American wants to rent movies to TV viewers earlier in the release window, but they don’t want anyone potentially streaming that video out to other appliances. That’s why last week they went back to the FCC to once again ask for the power to disable analog ports on consumer television sets.
Good news, everyone! I don’t have an aging hulk of a CRT television in my living room anymore. No, I have a high definition television, thanks to the power of my mind. At least, that’s what a recent study tells me will happen if I wish hard enough.
According to our friends at HDGuru.com, Best Buy now has drastic price differences on TVs between its web site and stores. The difference can be as much as $200, but Best Buy will price match its own prices for customers who happen to glance at the site before purchasing a TV.
Thanks to their own determination and a tip from a fellow Consumerist reader, Tavie and Gina have finally found someone at Funai willing to not only answer the phone, but grant them a refund for their Sylvania television that died after only a few months of use. The amount of effort needed to get this result is a little disheartening, but we’re thrilled at the happy ending, and we now have helpful information for other customers who encounter problems with Funai.
Back in February, Funai put a Consumerist reader on hold for two and a half hours before telling him that there was nothing they could do about selling him the entirely wrong DTV converter box. Now Funai has decided to head those long hold times off at the pass, and their warranty division has stopped answering the phone entirely.
Mark thought he’d save some money by buying a refurbished Hibachi HDTV off UEC Web, but was disturbed to discover the TV — as an under-fire politician, coach or CEO would put it — decided to spend more time with its family.
Target, we need to talk. No, sit down, Target. You’re among friends. You know that we care about you very much, which is why we’re concerned. Either you’re suffering from some serious mental problems, or you’ve decided that the laws of time, space, and reality no longer apply in your stores.