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Universal TechTronics
customer service
Circuit City wouldn't let Larry redeem his $40 digital transition converter box coupon unless he signed a credit slip agreeing to pay $40. Larry refused, and asked to cancel the transaction. Circuit City's manager responded by calling the police before following Larry into the parking lot to write down his license plate number.
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Circuit City Calls The Cops On Customer Who Tried To Redeem $40 DTV Coupon
Circuit City wouldn't let Larry redeem his $40 digital transition converter box coupon unless he signed a credit slip agreeing to pay $40. Larry refused, and asked to cancel the transaction. Circuit City's manager responded by calling the police before following Larry into the parking lot to write down his license plate number.
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hdtv
Reader Andy sent us this great coloring book he made that helps explain high definition television to children, parents, and luddites. More »
This Coloring Book Helps Children And Grownups Understand HDTV
Reader Andy sent us this great coloring book he made that helps explain high definition television to children, parents, and luddites. More »
comcast
Don't Let Comcast Charge You Double For One M-Card
If you're a Comcast cable TV customer and they sent you a M-Card, a card that lets you use two tuners off the same cable card, make sure you're not getting double-charged, reports blogger Christopher Price. They were charging him double for one card and he had to call them up and remind them that FCC policy mandates one free CableCARD per household to get them to manually remove the charge. Chris says, "If you have an M-Card, check your bill. If you don’t have an M-Card, request one from Comcast and save yourself $21.48 per year… they’re already getting enough of your hard earned money."
Comcast Treats M-Card as Two CableCARDs, Bills Accordingly [Christopher Price]
competition
Cable: The Worst Deal Of The Decade
The price of everything in the telecom world has fallen over the past decade, except for cable. Cable is now 77% more expensive than it was ten years ago, an increase that dwarfs the rate of inflation and makes telecom executives salivate. The Times looks with pity on all of us who splay our wallets wide for the industry, and asks if there's any salvation other than à la carte pricing. More »
censorship
American Airlines, Cosi's Don't Want You To Watch South Park
Gil was stuck in an American Airlines Admiral's Club for 5 hours waiting for his flight back to L.A., so he tried to access the South Park website to help pass the time. What he got instead was the screen here, saying that the site had been blocked because it's considered "tasteless." We've seen the same message at a Cosi restaurant in NYC. Thanks, companies, for protecting our delicate sensibilities! We're going to go get the vapors now. More »
backlash
Verizon Infuriates Baseball Fans With "Misleading" Blog Post "Announcing" MLB Extra Innings On FiOS
Back in February of this year, Verizon posted the following message titled "MLB Coming to FiOS, Mom and Apple Pie Rejoice!" on their Policy Blog: More »
news from the swamp
Senate Committee Votes To Rollback FCC's Media Consolidation Plan
Poor Kevin Martin. The Senate is well on its way towards killing his proposal to let newspapers get all freaky and consolidate with television and radio stations. Martin shouldn't be too surprised: this is exactly what happened the last time a FCC Chairman tried to ram media consolidation down our throats. More »
fines
Sears, Best Buy, Wal-Mart And Others Fined For Not Warning Consumers About Analog Obsolescence
The FCC handed out a whole basketful of fines to electronics retailers today: $1.1 million for Sears and Kmart; $992,000 for Wal-Mart; $712,000 for Circuit City; and amounts between $168,000-384,000 for Target, Best Buy, CompUSA, and Fry's Electronics. What made Christmas come so early? They were all failing to warn consumers that analog-only TVs and tuners will stop working on their own when the digital switchover comes next year. More »
television
3 Reasons To Not Get Your $40 DTV Coupon Yet
The government is giving out $40 coupons for digital TV converters (background: Federal law mandates that all broadcasters switch to digital signals in 2009, meaning that you will need to get a little doohicky box if your set only takes analog signals) but you shouldn't get it quite yet. Crave tells us why:
3. Current devices are bound to get cheaper.
2. Better and less expensive units are coming down the pike.
1. The coupon expires in 3 months.
Don't sign up for your $40 DTV converter box coupon—yet [Crave]
[dtv2009.com]
fair use
When Dean recorded HBO's new Tom Hanks-produced miniseries "John Adams"—which is not a pay-per-view or on-demand program—he was surprised to see it was flagged by Tivo's Macrovision software, which controls how many times you may watch a program and how long you can store it before it's automatically deleted. Now the question is, was this a mistake on the part of HBO or Dean's cable provider Comcast? Or—considering HBO's infamous anti-consumer stance on time-shifted programming—is it the beginning of a sneaky "back-door" approach to locking down all their content, something Tivo's own people said would probably not happen when they added Macrovision to their recorders in 2004?
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HBO Using Tivo's Macrovision DRM To Restrict "John Adams" Miniseries?
When Dean recorded HBO's new Tom Hanks-produced miniseries "John Adams"—which is not a pay-per-view or on-demand program—he was surprised to see it was flagged by Tivo's Macrovision software, which controls how many times you may watch a program and how long you can store it before it's automatically deleted. Now the question is, was this a mistake on the part of HBO or Dean's cable provider Comcast? Or—considering HBO's infamous anti-consumer stance on time-shifted programming—is it the beginning of a sneaky "back-door" approach to locking down all their content, something Tivo's own people said would probably not happen when they added Macrovision to their recorders in 2004?
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taking it seriously
Showtime Takes Annoying Ads During Movies Seriously
WHO: Showtime
WHAT: Showtime is promoting the upcoming shows by playing banner ads during movies that you paid to watch.
WHERE: Customer Service email
THE QUOTE: "While some viewers may be displeased with this tactic, we have found that a number of our subscribers appreciate learning about the premiere of a series in such a manner. Nevertheless, please note that we take your comments very seriously and have forwarded your concerns to the appropriate people. Thank you for writing to us."
complaints
55 Support Tickets Later And Your Verizon FiOS TV Service Still Doesn't Work
Andrew writes: "I had been a satisfied customer of Verizon for several years - I have had phone service with them since the days of Bell Atlantic and have had their fiber-optic internet service (FiOS) since March 2005. In March 2007, I decided to switch cable providers and signed up for Verizon's FiOS TV service as it was cheaper than Comcast and supposedly provided superior picture quality. As the saying goes, "you get what you pay for." More »
your government
Howdy there partner, are you one of them DTV Deputies? No? The FCC thinks it's high time you take the transition to digital television into your own hands. Because why pay for test trials in select communities when you can use early-90's sound effects and cutting edge graphics to bait consumers into studying for a 13-question quiz?
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Become A DTV Deputy!
Howdy there partner, are you one of them DTV Deputies? No? The FCC thinks it's high time you take the transition to digital television into your own hands. Because why pay for test trials in select communities when you can use early-90's sound effects and cutting edge graphics to bait consumers into studying for a 13-question quiz?
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studies
Survey Says: Half Of UK Men Would Give Up Sex For 50-Inch Plasma TV
A British electronics retailer asked 2,000 men and women what they'd give up in exchange for a 50" plasma TV, and according to them, "47 percent of men would give up sex for half a year." Among women, the number drops to about a third who are wiling to forgo sex. We're not going to pretend for a second that this study is in any way scientific, but still—six months? Seriously? More »
advertising
Tivo Says E-Trade Commercial Was Most Watched Super Bowl Spot
Tivo has announced that E-Trade's talking, trading, barfing baby was the most watched ad by Tivo subscribers during the Super Bowl, followed by the Pepsi spot where Justin Timberlake got hit in the crotch, followed by the Doritos ad where a giant mouse wailed on a man eating chips. Tivo "sampled 10,000 households using anonymous, second-by-second audience measurement data" to come up with the rankings. More »
price hikes
DirecTV Raises Rates, Warns Customers Not To Switch To Cable
DirecTV is jacking up rates by 4% as of February 27 and is reminding newly disgruntled customers that DirecTV still ranks higher than cable according to the American Customer Satisfaction Index. Most customers can expect a $3-$5 increase, but don't count on award-winning customer service. More »
movies
