Consumerist
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skype
Hey, Skype, Why Can't I Change My Billing Information?
Reader "Ian" has a problem with Skype. It should be relatively easy to fix, but it isn't. His credit card was replaced in a Bank of America data breach, and all he wants to do is change the auto-billing for his Skype account to his new credit card number. Skype is apparently unable to do this, since subscriptions are tied to a specific credit card. Or something. More » -
iphone
Leaked Pix Of iPhone's New Firmware Upgrades
Leaked photos have surfaced showing off the iPhone's new firmware upgrades, which include:
- multimedia messaging
- horizontal typing
- compass
- video and voice recording an
- a camera autofocus that lets you select your point of focus by tapping your finger on the touch screen
The new iPhone: See all the leaked photos here [Apple 2.0, via The Awl]
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twitter
Having Problems With Skype Technical Or Customer Service? Use Twitter And, Well, Skype
A lot of Consumerist readers use Skype. (I mostly use it to call my cell phone when I can't find it, but I also use SkypeIn for my business line.) Many of said readers, such as George, have technical or billing problems with Skype, but can't get a response out of the Web-based customer support system. What should they do? More » -
qwest
Reach Qwest Executive Customer Service
Got a Qwest issue stuck in the quagmire? Escalate it to executive customer service with these phone numbers and email addresses. More » -
executive customer service
Reach Executive Customer Service For Sprint, Verizon, T-Mobile, AT&T
Say you got a problem with your cellphone company and you want it solved, pronto. You've already called regular customer service and they're either unable or unwilling to help you, or you're just sick of waiting on hold. You've got things to do! That's where executive customer service comes in handy. Just about every big company has a pack of these people who can basically walk on water within the company and get any problem solved. The key is reaching them. Naturally, you won't find them in an overseas call center at the end of the 1-800 number. Rather, they're attached to the corporate headquarters executive offices. Don't worry, we did the hard part for you. Here's up-to-date phone numbers for the executive customer service departments for Sprint, Verizon, T-mobile, and AT&T: More » -
phone numbers
Take Your Tmobile Complaints To The Tippity-Top
Here's a big sexy pile of escalated T-mobile contact info in case you have an intractable complaint that regular customer service can't or won't help out with. Besides the senior management and internal reporting division, It includes a way to figure out how to dial a whole mess of executive customer service reps, as well as which specific government bodies to file complaints with the situation warrant. More » -
blackberry
The $1,821.97 Blackberry Bill
Maybe things are different in your house but in PJ's it's rather disconcerting to receive a bill for $1,821.91 for the wife's Blackberry. U.S. Cellular says that she used 150mb of data and now must pay the price. PJ's wife has no idea what she might have done that would've been that large, and US Cellular can't tell her either. They just want their monies.
More »
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customer service
50 Ways To Get A Live Person When You Call Customer Service
VoIP-News has posted 50 ways to get a live person when you call customer service (an increasingly rare occurrence). My favorite is no. 32:
Do nothing. By doing nothing, you can trick the PBX into thinking you have a rotary phone and force it to get you an agent.
There's something beautiful about its passive aggressive approach and taking advantage of their need to maintain legacy support for a quaint technology of yesteryear.
PBX Hell: 50-Plus Hacks and Tips to Get to a Real Person at Any Corporation in 10 Seconds or Less [VoIP-News] (Photo: termie)
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ripoffs
Verizon Charges You For NOT Making Long-Distance Calls
Call it a "you're not making us enough money" fee. If you don't make at least 12.5 minutes of long-distance calls, Verizon is assessing some home phone customers a $3.49/month "shortfall charge." If you want to get rid of the fee, you can, but you'll have to pay a one-time $5.50 fee. Verizon told KING5, "that even if a person doesn't make long-distance calls, they still have access to the phone network. The "shortfall charge" helps pay for maintenance of the network." What a crock.
Some Verizon customers upset about shortfall charge [King5] (Thanks to Cory!) (Photo: Atilla1000)
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robocalls
Give Robocallers A Silent Ringtone And A Funny Name
You know those car warranty robocallers calling your cellphone? Of course you do, you hate them. This how reader Eyebrow McGee deals with them, and gets to have a little laugh at the same time: More » -
sprint
Sprint Lies To FCC About Ripping Off Consumer Reporter
Dan Hesse should be ashamed. Ripping off a consumer reporter and then lying to the FCC about it? Bad idea. Here's what Sprint did to The Red Tape Chronicles reporter Bob Sullivan... More » -
cellphones
Kid Racks Up 14,528 Text Messages On Parent's Plan
She must have calluses on her thumbs. Teenager Reina Hardesty racked up 14,528 text messages on her parent's AT&T bill last month. She say's she basically just texting back and forth with four of her friends all day long. Thanks goodness for unlimited text-messaging plans, otherwise it would have cost $2,905.60. Guess for a teenage text insurance policy, $30 is worth it. Reina's parents have since set a limit of no texting after dinner. Good luck enforcing that.
This Kid's A Text Maniac [New York Post] (Thanks to Paul!) (Photo: uberculture)
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cellphones
How To Make Sure You're Not Paying $3.02 Per Minute For Cellular Service
As we noted yesterday, the average cellphone user is paying at least fifty cents to one dollar per minute because they're only using 32% of their minutes. To make sure you're on the plan with the best value, services like BillShrink and MyValidas can help you analyze your cellphone bill and see which plan you should switch to based on your actual minutes used.
(Photo: blueoneiam)
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I think I figured out why Sprint CEO is always walking around New York, looking in diners, and taking taxis. He's looking for his lost customers. The black and white is because he's sad.
MORE » -
crime
My iPhone Got Jacked At Gunpoint - Help!
Reader Dan says he was walking home last night and got robbed at gunpoint, losing his iPhone, which he only got five days ago, in the process. He asks, "Any tips from you or readers? Can it be tracked using the onboard gps? This STINKS!" More » -
sprint
Sprint Rebate Line Expedites Rebates
Having trouble redeeming rebates for your Sprint phone? Keep getting denied for seemingly no good reason? Try calling the Sprint rebate line at 800-477-4127. Reader Emily wrote, "I have tried on several different occasions to get rebates on my phone. Seems as though you have to call the Sprint Rebate line and have them resubmit the rebate for you. I have had to do 4 separate rebates this way." (Photo: hyku) -
verizon
Reader Saves $89.76 On Verizon Fees By Changing "Primary Area Of Use"
One of our readers was able to save $89.76/year in surcharges on his Verizon bill by changing his primary area of use to NJ from NY. More » -
telemarketing
Robo Calls Die Fiery Death With Your Opt-Out
Asta la vista, robo callers! As of December, all pre-recorded sales calls need to have a way for consumers to opt-out of their mailing lists, either by pressing a button or saying something.No doubt this will happen at the end of the call. So the good news is that you have a way to get off their list. The bad news is... More »
telephony
New York, 12:58 AM
Mon Jul 6
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