insiders
"Thank you for holding, your call will be answered in the order it was received by an incompetent drug-addict whose training consisted of watching funny stuff on YouTube." That's the substance of this insider confession from a former trainer at Teleperformance USA, one of those outsourced call centers that turns your customer service call into the modern-day version of
The Trial. Hear about the restroom sex, drugs sold on-site, and employees getting away with writing down and running off with customer's credit card numbers, inside...
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insiders
Wanna know why your call to customer service went so poorly? Maybe because it was routed to an outsourced call center run by Teleperformance USA where, according to an insider, customer service goes to die...
Consumerist
