Remember 2004-2005? Let’s go back there now… Remember… back when people still thought Revenge of the Sith was going to redeem the prequels… Ok, let’s not remember, it’s too painful. Anyway, in late 2004, Sprint and Nextel announced a “merger of equals.” And now, after billions of dollars in mistakes, they’ve finally announced that Nextel will officially die on June 30, 2013. What does this mean for Nextel customers? Yes, apparently they still exist! [More]
FCC Asked To Address Misleading And Confusing Billing
By October 16, 2009
In August, we wrote about upcoming investigations and possible actions by the FCC on several different areas of the consumer telecommunications experience. Several consumer groups filed comments on the first issue, truth in billing, this week, and we wanted to share some of their concerns and suggestions.
Google Invites Privacy-Concerned Users To Move To Remote Village
By August 12, 2009
The Onion reports that Google’s new privacy policy requires users who wish to opt out to relocate to a remote ghetto and abandon all contact with the outside world. (Photo: kalle svensson)
This Is A Picture Of Comcast's Headquarters In Philadelphia
By April 3, 2009
The above picture of the huge video screen in the lobby of Comcast’s headquarters in Philadelphia pretty much sums up everything you need to know about Comcast as a company.
Customer Bills Phone Company For Time Wasted, Gets Paid
By January 9, 2009
It’s the dream of every angry customer — sending a bill to the company that wasted your time. Well, it’s finally happened.
Customers Seeking Better Customer Service Buy Bundles From Telecoms, Not Cable Companies
By August 2, 2007
Well done Charter, people would prefer to buy bundled services from AT&T because they think phone companies provide better customer service than cable companies. Both cable companies and telecoms rank towards the bottom of the American Customer Satisfaction Index.
580,000 Americans Still Rent Their Phone From The Phone Company
By August 2, 2007
Phones can be purchased for around $20, but over half a million mostly older Americans still send the phone companies between $4.45 and $19.95 each month for a rented phone. Many senior citizens mistakenly believe that their rented phones are a great deal. From Bankrate:
"Automatic Bill Payment" Means Verizon Pays Your Bill, Then Sends You Another One
By July 3, 2007
Just when you think you’ve head everything, Rebecca writes you. She thought she’d set up her Verizon DSL with automatic payments. When she could suddenly no longer log in to her Verizon email, she called them up and found out that she was way overdue. Once she paid her past balance, and waited several days for Verizon to turn her service back on, she logged in to her account and sure enough she did have automatic payments set up:
