In Washington, DC today, a group of internet industry executives and politicians came together to look back on the Telecommunications Act of 1996, and to do a little crystal-ball gazing about the future of broadband regulation in the United States. Former FCC commissioner Michael Copps was among the presenters, and he had sharp words for the audience about the “insanity” of the current wave of merger mania in the telecom field and the looming threats of losing net neutrality regulation. [More]
Remember 2004-2005? Let’s go back there now… Remember… back when people still thought Revenge of the Sith was going to redeem the prequels… Ok, let’s not remember, it’s too painful. Anyway, in late 2004, Sprint and Nextel announced a “merger of equals.” And now, after billions of dollars in mistakes, they’ve finally announced that Nextel will officially die on June 30, 2013. What does this mean for Nextel customers? Yes, apparently they still exist! [More]
In August, we wrote about upcoming investigations and possible actions by the FCC on several different areas of the consumer telecommunications experience. Several consumer groups filed comments on the first issue, truth in billing, this week, and we wanted to share some of their concerns and suggestions.
The above picture of the huge video screen in the lobby of Comcast’s headquarters in Philadelphia pretty much sums up everything you need to know about Comcast as a company.
It’s the dream of every angry customer — sending a bill to the company that wasted your time. Well, it’s finally happened.
Well done Charter, people would prefer to buy bundled services from AT&T because they think phone companies provide better customer service than cable companies. Both cable companies and telecoms rank towards the bottom of the American Customer Satisfaction Index.
Phones can be purchased for around $20, but over half a million mostly older Americans still send the phone companies between $4.45 and $19.95 each month for a rented phone. Many senior citizens mistakenly believe that their rented phones are a great deal. From Bankrate:
Just when you think you’ve head everything, Rebecca writes you. She thought she’d set up her Verizon DSL with automatic payments. When she could suddenly no longer log in to her Verizon email, she called them up and found out that she was way overdue. Once she paid her past balance, and waited several days for Verizon to turn her service back on, she logged in to her account and sure enough she did have automatic payments set up: