• circuit city

    Is This Computer Water Damaged? Circuit City Says Yes

    Robert bought an extended warranty from Circuit City, but they won't honor it to repair his broken computer because they claim it has water damage. Robert writes, "As God is my witness, this computer has never seen water," and he sent us the photos Circuit City sent him. More »

    4:36 PM on Thu Sep 25 2008
    By Chris Walters
    25,809 views, 96 comments

    Most discussed What The Geek: A piece of advice for the OP, or anyone else in this situation: If you're buying a pc from circuit more »

  • comcast

    Comcast Tech Accuses 74-Year-Old Man Of Stealing Cable Service

    Pretend you're a Comcast tech who has been asked to transfer Ally's account and internet service to her 74-year-old grandfather's house. Your work order shows that Ally ordered only internet service, but when you shimmy up the pole, you see that the house is also set to receive cable service. Do you:

    • A) Connect the internet service and leave.
    • B) Connect the internet service and check to see if the 74-year-old man has a separate account for the cable service.
    • C) Accuse the 74-year-old man of stealing cable, and declare "I don't want to see your fucking bill" when the granddaughter tries to explain the situation.
    Ally's story, after the jump... More »

    9:30 AM on Sat Aug 9 2008
    By Carey
    123,819 views, 113 comments

    Latest by ElPasoAgresso: I don't use Comcast because I don't want what happen to you to happen to me. more »

  • awkward

    Lies: Verizon Tells Your Husband That You Weren't Home When You Said You Were

    It's a good thing Lynette has a healthy relationship with her husband, because Verizon is telling lies about techs showing up at her home. In addition, Lynette is getting really sick of answering calls for some other family whose phone number now randomly rings her house. More »

    2:39 PM on Mon May 19 2008
    By Meg Marco
    11,159 views, 50 comments

    Latest by MissGayle: Some of the comments here remind me of something that happened to my father years ago, who had GTE phone more »

  • smashed

    Drunk Dell Tech Repairs Laptop With Hammer

    A boozy Dell tech tried to repair the headphone jack on Andrea's Inspiron 9100 with a hammer. Andrea's sense of propriety kept her quiet when Joel arrived reeking of booze and cigarettes, and neither she nor her boyfriend spoke up when he started wielding a hammer to install parts that wouldn't fit onto the motherboard. Joel ended up cracking the case and putting nail holes through the wrist pad. When he left, Andrea called Dell to complain and asked for a new tech. Who did Dell dispatch? Joel! More »

    11:25 AM on Sat Apr 12 2008
    By Carey
    18,945 views, 50 comments

    Latest by rmerts: Andrea, I'm glad your boyfriend was able to get you a useable notebook. If you absolutely need to use your now more »

  • rude

    DirecTV Contractor Demands Tip Before Starting Work, Storms Out When Faced With A Table

    William writes to tell us about an asinine DirecTV contractor who demanded a tip before starting work. The contractor was dispatched by Halstead Communications, DirecTV's unfortunate installer of choice in New York. After being denied an entrance tip, the contractor noticed an easily movable table blocking his way and declared to his partner, "I can't work like this, let's get the fuck out of here." More »

    9:21 AM on Sat Apr 5 2008
    By Carey
    20,540 views, 88 comments

    Latest by gomakemeasandwich: Another tip would be to try and contact DirecTV's headquarters in Colorado. If you call them there, you are likely more »

  • complaints

    DirecTV Contractor: No, We Won't Fix Our Botched Installation

    DirecTV's installation contractor, Ironwood Communications, insists on mounting Archie's three receivers directly to his wood shake roof, even though the subcontractor they retained claims that an under-eave attachment is necessary to avoid damage. More »

    5:15 PM on Sun Dec 30 2007
    By Carey
    8,910 views, 41 comments

  • complaints

    DirecTV Just As Incompetent As Comcast

    "I was one of the majority when it came to being fed up with Comcast. However, unlike most, I never had any of the customer service nightmares so often reported on consumer sites. My dissatisfaction with Comcast was purely based on what I felt was unfair pricing.

    Our Comcast bill arrived in the mail on the 9th of this month and after a brief discussion, and a phone call to my father-in-law (asking him how he like his satellite service,) we decided we'd had enough. While I dialed Direct TV, my wife dialed Comcast. It would be our team effort to free ourselves from the service provider we'd loathed for so long. We were running into the arms of what we felt would be a kinder, gentler television provider." More »

    10:45 AM on Sat Dec 22 2007
    By Carey
    8,041 views, 60 comments

    Latest by woboz: Well at least you could get an installer to come out. I signed up online for the service and more »

  • bad apologies

    Time Warner Offers $30 Credit To Apologize For Hammering Through Wall, Drilling Through Floor

    A Time Warner installation tech searching for a cable line hammered several holes in reader Christos' wall, and then drilled a few more in his floor. When the random destruction failed to produce the wire, the tech crept downstairs and split Christos' neighbor's line. Now Christos can only watch the channel selected on his neighbor's cable box.

    Christos called Time Warner to complain. Time Warner understood that Christos didn't want holes in his wall and floor, or borrowed cable. To apologize, they offered a $30 credit and "a few movie coupons." Christos writes: More »

    12:35 PM on Sun Oct 7 2007
    By Carey
    5,396 views, 28 comments

    Latest by perfectly_cromulent: I don't know of all the details, but i don't think the idea of the channels being controlled by the more »

  • bad install

    Comcast Tech Leaves Halfway Through Install, Tells Boss He's Done

    Bob Garfield usually writes a blog about advertising and marketing for Advertising Age. Yesterday's post was a change of pace for Bob. It's called: "Comcast Must Die." More »

    1:17 PM on Mon Sep 10 2007
    By Meg Marco
    9,651 views, 36 comments

  • crime

    Time Warner Repairman Jailed For Sexual Assault

    If a creepy Time Warner repairman says he wants to 'be with you' while on a service call, you probably shouldn't let him back in your house. After making the comment, Steven James Hernandez was dispatched back to the house to fix a problem outside; instead, he decided to bang on the 28 year-old woman's door. From KENS 5:
    Police said the banging at the door lasted at least 15 minutes, and the man at the door was Hernandez.
    More »

    12:40 PM on Sun Aug 26 2007
    By Carey
    5,634 views, 29 comments

    Latest by JDBarrington: Ugh... independent contractors... the pain of my daily job. Im an In House TWC Service Repair Specialist Tech (long ass more »