Consumerist
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compusa
CompUSA Repairs Laptop After New TAP Company Refuses
Assurant Solutions, the company that's supposed to be honoring any outstanding TAP agreements with former CompUSA customers, likes to refuse service for arbitrary reasons. Luckily for TAP-holders, CompUSA has said it will honor any TAP agreements if Assurant doesn't. The guy with the broken laptop wrote back to let us know that CompUSA indeed came through for him after every attempt he made with Assurant ended in rejection. More » -
compusa
CompUSA Says They'll Make Sure Your TAP Service Is Honored
Lonny Paul, the director of e-commerce for the rebooted CompUSA, contacted us today regarding a reader's tale of TAP woe. Lonny writes,
More »The All-New CompUSA will do everything they can to assure customer satisfaction, including working with Assurant to ensure satisfacton or handle it ourselves.
It is very important to the All-New CompUSA that every customer know that things are much different. In addition to the wider selection and lower prices, there is a higher level of customer service.
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CompUSA TAP
What Is CompUSA's TAP Service Like, Post-CompUSA? Not So Great
(Update: The new CompUSA contacted us to say they will make sure all TAP agreements from the previous incarnation of the company are properly honored.) Remember when CompUSA shut down? Before it emerged from its ashes to fill my inbox with daily email circulars, it announced that Assurant Solutions, the company that underwrote its Technology Assurant Plan (TAP) extended-warranty service, would be honoring all remaining TAP agreements. Now a Consumerist reader, Tom, has a problem with the power cable on his laptop, and Assurant Solutions says they won't replace the frayed cable: "[The CSR] tells me that he is unable to help me any further since the damage isn't accidental." Apparently "honoring" means "we'll take your calls, but turn you down." More »
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1-3 of 3 for "Technology Assurant Plan"
