Comcast unveiled a new feature that allows customers to track their service technician.

Is Comcast’s New Appointment Tracker A Time Saver Or An Unrealistic Concept?

We all know that time is precious, and for once it seems like Comcast is agreeing with consumers on that point. The company, which has a decidedly checkered consumer relationship, unveiled a new attempt to project a more consumer-friendly appearance by beginning tests of a new app that allows people waiting on a service call to track where a technician is currently located. [More]

Verizon Tech Made 5,000 Sex Chat Calls On Customer Accounts

Verizon Tech Made 5,000 Sex Chat Calls On Customer Accounts

The next time you’re disputing a 900 number call to a sex hotline and the CSR tells you nobody else could have made that call, remind them of this story. Over the past 10 months, a Verizon technician made 5,000 calls to sex chat hotlines, totaling 45,000 minutes of dirty talk at a cost of $220,000. He placed the calls from over 950 tapped residential and commercial accounts throughout Bergen county in New Jersey. He has since resigned, and been charged with theft by deception and theft of services.