technical problems
How long can a company continue to "investigate" what's obviously a failed download before they credit your account? For
Xbox Live Marketplace, the answer is 2 months, 2 weeks, and counting. Every attempt Joe makes at resolving the issue lands him in a
customer service purgatory from which no solution can ever escape. Joe writes, "The problem is that there is no recourse for the customer in a situation where this actually does happen. Microsoft took my money before my product was transferred to me. The transfer then failed to take place. It is no fault of my own and there is nothing I can do about it." Read Joe's full account below.
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Consumerist
