Consumerist
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sirius
Sirius Streaming Radio Not Working For Some Customers
Sirus-XM charges for access to its Sirius Music Player, but for the past few days, some customers can't get it to work. One of them in this forum says it only connects after Howard Stern is over, and speculates that some cost-cutting measures have reduced available bandwidth, leading to locked-out customers. In another thread customers are complaining that popular third-party streaming radio services have been sent cease-and-desist letters from Sirius, further limiting access to streaming Sirius programming online. Naturally, Sirius-XM hasn't responded to customer queries about the issue. More » -
regal
Fandango & Regal Play Blame Game For Missing Tickets
Jason used Fandango to buy two tickets for "My Bloody Valentine 3D" at the Regal Union Square theater in NYC this past Saturday. When he got there, he discovered something we've noticed several times at that particular location: the self-serve ticket kiosks are always broken.
After waiting in line ~10 minutes I swipe my credit card only to get the following message "Tickets cannot be found, please try another machine." After trying several other machines, I quickly realize that nobody can find their tickets.
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follow ups
TWC Apologizes For Botched 1-Cent-Movie Weekend, Offers Coupons
Gadgetress reports that if you live in the SoCal area where Time Warner Cable's penny movie sale was occurring this weekend, and you couldn't actually watch any of the movies you rented, you can
call 1-888-TWCABLEvisit timewarnercable.com/SoCal and request a coupon good for one 1-cent-movie-on-demand. Their spokesperson says:
We totally exceeded the number by 3-times the amount. It was hugely successful. But a lot of people used it at peak times, which overloaded the system. For any inconvenience we caused for customers, we do apologize.
"Time Warner Cable apologizes for 1-cent movie mess" [Gadgetress] (Thanks to Brett and Pete!)
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technical problems
Time Warner Cable's 1 Cent Movie Weekend Just Annoys Customers Even More
If you live in the LA/Orange County area, you can watch over 30 movies on demand from TWC for only a penny each this weekend, which is awesome except for one small detail: you can't really watch them. Apparently TWC didn't anticipate that lots of customers might, you know, want to take advantage of this offer, and demand brought the "on demand" system to its knees almost immediately.
Update: TWC says sorry, offers coupons to affected customers. More » -
technical problems
Xbox Live Won't Refund Points For Game They Can't Deliver
How long can a company continue to "investigate" what's obviously a failed download before they credit your account? For Xbox Live Marketplace, the answer is 2 months, 2 weeks, and counting. Every attempt Joe makes at resolving the issue lands him in a customer service purgatory from which no solution can ever escape. Joe writes, "The problem is that there is no recourse for the customer in a situation where this actually does happen. Microsoft took my money before my product was transferred to me. The transfer then failed to take place. It is no fault of my own and there is nothing I can do about it." Read Joe's full account below. More »
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1-5 of 5 for "Technical Problems"
