We’ve often said that it’s not really a good idea to post on social media or e-mail a company while you are physically standing in their store or restaurant, and talking to a person is a better alternative. Here’s a possible exception to that from the TechCrunch Disrupt hackathon: a text-messaging service that uses a combination of bots and customer service chat reps to let you text for help from within Walmart. [More]
AOL-owned technology blog TechCrunch is extremely interested in your opinion of its new redesign, so they’ve created a helpful complaint letter template full of swearing and finger-pointing so that you, the user, can compose your thoughts more efficiently. [More]
TechCrunch canned a teen intern for asking for a MacBook Air in order to do a post about a Startup, Inquisitr reports, pointing out the site’s founder and co-editor Michael Arrington throws the kid under the bus, hardly acknowledging the lack of managerial oversight that made the practice possible. [More]
You might enjoy raking in money as a fake mobster in Mafia Wars, or collecting cotton subsidies in FarmVille, but TechCrunch’s Michael Arrington argues that the real racket in virtual games is for the companies that run them, and for the social networking sites that host them.