Although they might seem like free food stands to those of us roaming the grocery store or say, coffee chain, in search of a snack, any food industry business knows that setting up sample stations serves one key purposes: Get the customer hooked and get them to buy the product. But is it misleading if that taste experience isn’t replicated once you get the product home? [More]
If you’re not familiar with Teavana, they’re a chain of about 300 mall shops that sell exotic (and expensive) loose-leaf teas, along with pricey tea-holding tins and tea-making accessories. Starbucks, which already owns a tea brand (Tazo) sees something special in Teavana, and has purchased the company for $620 million in cash. [More]
Some disabilities telegraph themselves pretty obviously: think of someone using a wheelchair, or a blind person walking around guided by a guide dog. Other disabilities don’t. Rosalie is deaf. When she visited her local Teavana and broke an item on the shelf, she tried desperately to point out to the salesperson that just talking at her wasn’t effective communication. The employee wouldn’t listen. When she tried to follow up with Teavana corporate later, no one would answer her. [More]
When you think of “boutique tea,” you probably don’t associate it with obnoxious upsells and sneaky add-ons. If you do, perhaps you’ve visited the same Teavana outlet as one of our readers. Michael was so annoyed with his recent visit to the Willow Grove, Penn. store that when he realized what had happened, he had to share it with Consumerist over a nice cup of white needle tea.