Consumerist
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compusa
CompUSA Repairs Laptop After New TAP Company Refuses
Assurant Solutions, the company that's supposed to be honoring any outstanding TAP agreements with former CompUSA customers, likes to refuse service for arbitrary reasons. Luckily for TAP-holders, CompUSA has said it will honor any TAP agreements if Assurant doesn't. The guy with the broken laptop wrote back to let us know that CompUSA indeed came through for him after every attempt he made with Assurant ended in rejection. More » -
compusa
CompUSA Says They'll Make Sure Your TAP Service Is Honored
Lonny Paul, the director of e-commerce for the rebooted CompUSA, contacted us today regarding a reader's tale of TAP woe. Lonny writes,
More »The All-New CompUSA will do everything they can to assure customer satisfaction, including working with Assurant to ensure satisfacton or handle it ourselves.
It is very important to the All-New CompUSA that every customer know that things are much different. In addition to the wider selection and lower prices, there is a higher level of customer service.
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