Recent news reports have grossly mischaracterized an American International Group seminar for 150 independent financial planners held in Phoenix last week.

The financial planners are not AIG employees. In addition, the cost to AIG for this event was minimal. More than 90 percent of the costs were paid either by sponsors or by the independent financial planners themselves.

It is essential for AIG to conduct seminars of this kind to keep independent financial planners abreast of investment products and services including those offered by AIG. The financial planners are responsible for generating almost $200 million in revenue this year for AIG as of September 30th.

On October 10, I issued a directive to all AIG employees and subsidiaries to reduce expenses and conserve cash, including cancelling all nonessential conferences or meetings, unnecessary travel and excessive overhead. Since then, we have canceled more than 160 events. We conducted a top-to-bottom review of all expenses of the Phoenix meeting in advance and found that it was consistent with my October 10th directive. This conference was approved because it provides the kind of communication we must conduct with the people who sell our products if we are to be successful and repay the U.S. taxpayer.

PREVIOUSLY: AIG Spends $343,000 On Secret Seminar

Another AIG Resort "Junket": Top Execs Caught on Tape [ABC] (Thanks to Andy!)

As you can see from the above screen grab, Mr. Brown, like so many other eBay thieves, practiced excellent customer service. His customers claimed to be "in love" with him, thanks to his prompt delivery and "good communication." One customer remarked that the camera he bought was missing its instructions. Guess the owner didn't pack them.

Mr. Brown's bail has been set at $100,000. He faces 10 years in prison if convicted. The TSA is reportedly taking the matter "seriously."

Bail set at $100,000 for airport baggage screener [Newsday]
TSA agent helped himself to a $47,900 camera (and more!) [Gadling] (Thanks, Geoffrey!)

(Photo: Marike79 )

Janine Butler said, "This person could come into my home during the day, during the evening time. They could steal, rob, rape. We live in a scary time."

But this isn't just scary, she says - it's dangerous. Because they don't have cell phones, and her husband, Dave, is diabetic, she says her phone line is her lifeline.

"If he went into shock, he could die," she explained. "It is a life-threatening problem that we have without a phone."

Bob Gravely can't say if Qwest is looking at one particular person, but he did say they take any network disruption very seriously, and an investigation was under way immediately.

Stay alert, citizens! The Qwest slasher remains on the loose and is presumably armed with slashing tools. You or your phone line could be next!

Redmond couple told Qwest tech cut phone line [KTVZ] (Thanks to Geoffrey!)

(Thanks to everyone who sent this in!) (Photo: zncjmom)

WHO: Republican VP candidate Sarah Palin.
WHAT: In an op-ed, Palin, who favors opening ANWR to drilling and whose husband got a $46,790 paycheck last year from BP, laid out her reasons for why the Bush administration shouldn't have added polar bears to the endangered species list.
WHERE: "Bearing Up" [NYT Op-Ed]
THE QUOTE: "The state takes very seriously its job of protecting polar bears and their habitat..."
BONUS QUOTE: "If you are not for opening ANWR, in the state of Alaska, you couldn't get elected dogcatcher." - former Alaska state Rep. Ray Metcalfe in an AP article.

"Taking it seriously" is a phrase companies (and politicians) use over and over again to appear contrite or thoughtful without actually saying or doing anything. Our series of posts documenting the phrase's attempts recurrences are our attempt to question how much seriousness-taking is actually going on.

(Thanks to Michael Belisle!)

(Photo: noromdiam, Wikipedia)

PSC staff said FiOS "may form an electrically conductive path" and could create an electrical hazard. PSC spokesman James Dean called the public safety risk "minimal - however, there is a potential risk."

Under a plan submitted to the PSC last month, Verizon would review all of its fiber-optic installations to ensure connections are properly grounded and correct violations.

The company also said it would issue credits of up to $20 to customers for installations after Aug. 18 unless it meets standards at least 95 percent of the time. The credits would "compensate such customers for the inconvenience of the inspection (and, where applicable, remediation) process," according to documents filed with the PSC.

Verizon added that they take the Public Service Commission's concerns "very seriously."

Verizon offers plan to inspect FiOS wiring [Albany Times Union]
Violations cited in LI FiOS installations [Newsday]
(Photo: Getty)

WHO: Barack Obama
WHAT: Shortly before the opening of the Democratic National Convention, Obama assured America that Hillary was always a viable candidate in his VP search.
WHERE: Obama Dismisses Worries About Clinton Fallout [New York Times]
THE QUOTE: "'I've tried not to have long discussions about short lists, long lists...But I’ve said publicly before and I will repeat again that Senator Clinton would be on anybody’s short list, so I took her very seriously."

"Taking it seriously" is a phrase companies (and now, presidential candidates) use over and over again to appear contrite or thoughtful without actually saying or doing anything. Our series of posts documenting the phrase's attempts recurrences are our attempt to question how much seriousness-taking is actually going on.

(Thanks to Michael Belisle!)

(Photo: BohPhoto)

Asked whether the health department thought the lizard came with the lettuce, or whether it was placed with the lettuce later, Davis said, “I don’t want to speculate or place blame.”

The health department has not fined or sanctioned the restaurant, Davis said. The sanitarian’s investigation revealed that nothing appeared out of the ordinary and that Applebee’s staff did nothing wrong, she said.

Employees showed how they wash the lettuce, cut it, then wash it again. “They couldn’t fathom how it (a lizard) got through the process…and they profusely apologized,” Davis said.

Applebee's officials promised that "the report was being taken very seriously."

Lizard reportedly found in salad at Applebee's [Pantagraph]
(Photo: Getty)

"Taking it seriously" is a phrase companies use over and over again to appear contrite without actually saying or doing anything. Our series of posts documenting recurrences of the phrase attempts to question how seriously they're actually taking it.

(Photo: stirwise )

"Taking it seriously" is a phrase companies use over and over again to appear contrite without actually saying or doing anything. Our series of posts documenting recurrences of the phrase attempts to question how much seriousness-taking is actually going on.

(Photo: lucianvenutian)

Here's Mark's story:

On Monday, July 28th I ordered a pizza from Papa John's Pizza. When the delivery driver showed up, he handed me my Visa slip to sign with an 'x' written next to the tip line. To me calling any kind of attention to the tip line on a credit card slip is akin to holding your hand out and asking 'where's my tip.' I didn't like the presumptive tip, and had already paid an almost $2.00 “delivery charge” so I wrote a line through the tip line, rewrote the total and signed the slip.

This morning while getting ready for work, my wife informs me that Papa John's Pizza had overcharged us by $6.42. Quite upset about Papa John's Pizza stealing six-and-a-half dollars from me, I immediately googled Papa John's Pizza corporate number. I was transferred to the finance department, and left a message expressing my extreme dissatisfaction. About 7 minutes later I got a call back from Papa John's Pizza and the gentleman asked for the details of the transaction, etc. After promising the difference would be reversed to my debit card, he said that “Papa John's takes this sort of complaint seriously.” To which of course I replied “Please do not 'take this seriously,' resolve the issue.” Then the Papa John's Pizza guy got all defensive and wanted to know why I was calling him a liar. Anyway he promised to have a 'field supervisor' look into the situation.

If my charge was off by a dollar, say because the person keying in the charge transposed a number, I may or may not have been so upset. I would have waited until the local Papa John's Pizza opened up and discussed the matter with local management. But I firmly believe that the delivery driver took it upon himself to give himself a 30% tip. I also wonder how many other people have been 'fleeced' by this driver.

I hope to email you with an update about how Papa John's Pizza refunded the difference and took steps to show me that I am a valued customer, but the day is still young.

Well, we're impressed that someone at Papa John's called him back as promised, and in less than 10 minutes—that sort of thing is far too rare with many companies, and makes us think that Papa John's actually means the phrase. But yeah, they might want to rethink using empty PR-speak if they want to reassure customers that employee theft is not tolerated. But you shouldn't blame your customers for being skeptical when they hear that phrase—there's a reason nobody believes it anymore.

(Photo: Getty)

"Taking it seriously" is a phrase companies use over and over again in public statements whenever they have bad PR. Our series of posts on occurrences of the phrase is our attempt to question how seriously companies are really taking these matters if every time they trot out this phrase by rote.

(Photo: Morton Fox, Getty)

"We take this very seriously, and we are working with EMC [a mortgage company JPMorgan Chase owns] and the family's attorney to make this right," said Tom Kelly, a JPMorgan spokesman.

After the Dickson's bought the house back in May, the foreclosure proceedings were supposed to have been stopped. They weren't. That's when the former owner's mortgage company (owned by JPMorgan Chase) hired "Field Asset Services Inc." to drill the locks and "empty the house," according to the Austin American-Statesmen. Field Asset Services claims that the Dickson's possessions were given to area thrift stores, but they have been unable to locate them.

Ordinarily, when personal possessions are left in a foreclosed home a court order is needed to remove the items and the owners are given the opportunity to reclaim them within 24 hours. JPMorgan Chase says its not sure if there was a court order in this case.

Elizabeth Bradburn, the Dicksons' real estate agent, is organizing an effort to collect donations for the family. She said gift cards to furniture and household goods stores are preferred and may be sent to the Dicksons' business address: 9800 N. Lamar Blvd.,

No. 315, Austin TX 78753.

"It's been awesome to see people mobilize and want to help out," Hance [Dicksons' attorney] said. "The Dicksons are, of course, very grateful and touched by the outpouring of support from the community."

Cedar Park couple sues Austin company in foreclosure mix-up [American-Statesmen](Thanks, Ron!)

Dear Clay,

Thank you for taking the time to chat with my office staff the other day regarding your care here at [redacted] Chiropractic.

I am sorry that you do not take your health seriously. When you decide to make your health a priority, please know we are available to help you.

I urge you to take good care of your health and contact us immediately if you run into any problems. It's been a pleasure to be of service to you.

Oh, no! He's not taking it seriously!

Spinal Manipulation [Passive Aggressive Notes]

Last year, a rat head surprised a Utah woman when she opened her can of Allen's Italian Green Beans. That rat head earned its finder, Marianne Watson, an offer of $100 if she agreed to sign a non-disclosure agreement, which she didn't.

Despite the bribes, Allen's has nothing but confidence in their canning process:

Dear Mr. (redacted)

We are aware of the recent allegations regarding our product. However, we can confirm that the details released by the media are not accurate. We have spoken with the gentleman making the allegations but as of this date, none of the allegations have been confirmed as fact. What we can tell you is that because green beans grow out-of-doors and must be harvested by mechanical pickers close to the ground, it is not uncommon that field debris, insects and field pests may be present in the product when it is harvested and delivered to our plant for processing. Realizing this, we have equipped our production lines to rigorously wash and inspect raw product a half dozen times. Before filling the cans, they are inverted and steam flushed to assure cleanliness. The product is then filled into the cans with liquid, capped and cooked to the level of Pasteurization right inside the hermetically sealed cans, rendering the complete contents of the can commercially sterile. We utilize extensive quality control measures including technologically advanced equipment and trained inspectors. Just a few of the processes we utilize are quality checkpoints including blowers, de-stoning equipment, high pressure washers, metal detection and technically sensitive equipment, which scans the product for color and texture variances, rejecting any off-color object. Our company exceeds all FDA Requirements for food processing. In addition, we are constantly exploring new processes to improve our quality.

Quite honestly, we are at a loss to explain how something like this could have escaped our quality control measures and could have gotten through the rigorous quality process and into a can of our product. We want to assure you that our plants are extremely clean and our processes quite thorough. Allens places strong emphasis on quality assurance, utilizing competent, well-trained people and the best equipment in our plants and Corporate Laboratory. Our company packs millions of cans of product each year and I want to assure you that an incident such as this is extremely rare.

Although we have not had a chance to fully investigate this matter nor hear back on the results from the independent laboratory, we do know and can confirm scientifically that had there been any foreign material inside of the can, due to the stringent cooking process, the complete contents of the can would have been commercially sterile and would not have posed any sort of health hazard or threat to the public. Again, the Pasteurization process renders the product sterile and completely safe for consumption. While it is our goal that our products be aesthetically pleasing to our Customers, incidents such as this pose no health hazard or risk. Obviously this is a raw commodity grown in a field and as such, is subject to exposures that occur within nature. The FDA governs our processes and recognizes that there is no measure within the canning industry to prevent incidents of foreign material from entering the product 100% of the time.

Thank you for taking the time to contact us regarding your concerns. We sincerely hope that you will give our Company another chance.

Sincerely,

Kathy Turner
Manager, Consumer Relations
Corporate Services Department
ALLENS, INC.
PO Box 250
Siloam Springs, AR 72761
kturner@allens.com

As for Walmart... well, according to spokesman Phillip Keene:

Food safety is a top priority at Wal-Mart. We take customer concerns seriously.

Man who found rat head in beans says canner told him contents of can would have been safe to consume [Beaumont Enterprise]
Utah Woman Also Finds Rat Head In Green Bean Can [KFDM]
(Photo: KFDM)

"Taking it seriously" is a phrase companies use over and over again in public statements whenever they have bad PR. Our series of posts on occurrences of the phrase is our attempt to question how seriously companies are really taking these matters if every time they trot out this phrase by rote.

(Thanks to Michael!)
(Photo: cmorran123)

"Taking it seriously" is a phrase companies use over and over again in public statements whenever they have bad PR. Our series of posts on occurrences of the phrase is our attempt to question how seriously companies are really taking these matters if every time they trot out this phrase by rote.
(Photo: jblyberg)

Council Considers Testing Water for Traces of Drugs [NYT]
PREVIOUSLY: AP: 41 Million Americans Drink Water Contaminated With Antibiotics, Anti-Convulsants, Mood Stabilizers, And Sex Hormones
(Photo: Getty)

Thirty-nine businesses or groups have reported losses of sensitive information involving about 87,500 Maryland residents in the three months since a state law took effect requiring that people be informed of such incidents, records show.

The breaches have included everything from SSNs showing through envelope windows to deliberate attacks on databases by hackers. Luckily for Maryland residents, a state law ensures that you can place credit freezes with each of the three major reporting companies for $5 each.

Not a Marylander? Check this interactive map for a quick overview of what your state enforces by way of disclosure laws in the event your data is compromised.

"No sure bets in personal data security" [Baltimore Sun]

RELATED
"CareFirst Dental HMO Exposes SSNs, Says You Should "Take It Seriously""
CSO Maps State By State Data Breach Disclosure Laws

BONUS QUOTE: Spokeswoman Di Patton provided a refreshingly candid explanation before ruining everything with the driveling placation.

"But she said the airline did not consider it had made a mistake in terms of not having its biosecurity clearances before passengers boarded, saying "these kind of things happen".

"In this particular instance it was by one day the biosecurity clearance had expired - a few hours, in fact. It's not really a mistake. It's just happened as a result of other things."

(Photo: planegeezer)

Companies, is it really that expensive to offer 5 years, or 10 years, of credit monitoring to victims of your data security incompetence? Seriously, own up to your responsibility in exposing people to the risk of financial and credit problems and give them the tools they need to protect themselves. After all, it's your fault.

The Baltimore Sun, which first reported the breach, pushed The Dental Network for a reason why it took them three weeks to notify their members:

The company also created a Web site and phone line for members to learn more about the breach, which details the credit protections.

On the Web site, the company posted a list of frequently asked questions, including one about the delayed notification.

"Action was taken immediately and your personal data was secured within minutes of our learning of this accidental exposure," the response states. "With any such event, it takes time to gather the relevant information, identify the affected individuals, hold the necessary internal discussions, make the appropriate decisions and line up the assistance services that are being offered."

We searched their amateurish website (it explains a lot about the breach and the slow response) and can't find any mention of this special website or press release. If anyone has more information on either one, please send us a link or post it in the comments below.

Update: Here's the website for victims of the security breach: lds.thedentalnet.org (Thanks to the author of the original article, Liz F. Kay!)

"Patient data exposed online" [Baltimore Sun] (Thanks to Nick!)

"Taking it seriously" is a phrase companies use over and over again in public statements whenever they have bad PR. Our series of posts on occurrences of the phrase is our attempt to question how seriously companies are really taking these matters if every time they trot out this phrase by rote. To see more examples of how companies are "taking it seriously" click here.

(Thanks, Kim!)

"Taking it seriously" is a phrase companies use over and over again in public statements whenever they have bad PR. Our series of posts on occurrences of the phrase is our attempt to question how seriously companies are really taking these matters if every time they trot out this phrase by rote. To see more examples of how companies are "taking it seriously" click here.

(Photo:Flying Photog)

"Taking it seriously" is a phrase companies use over and over again in public statements whenever they have bad PR. Our series of posts on occurrences of the phrase is our attempt to question how seriously companies are really taking these matters if every time they trot out this phrase by rote.

"Taking it seriously" is a phrase companies use over and over again in public statements whenever they have bad PR. Our series of posts on occurrences of the phrase is our attempt to question how seriously companies are really taking these matters if every time they trot out this phrase by rote.

(Photo: Getty)

"Taking it seriously" is a phrase companies use over and over again in public statements whenever they have bad PR. Our series of posts on occurrences of the phrase is our attempt to question how seriously companies are really taking these matters if every time they trot out this phrase by rote.

(Thanks to David!) (Image: CNN)

Dear Rapid Rewards Member:

Southwest Airlines: We take Safety Seriously

You may have heard that Southwest Airlines was fined by the FAA regarding recent aircraft inspections. First and foremost, we want to assure you this was never and is not a safety of flight issue.
From our inception, Southwest Airlines has maintained a rigorous Culture of Safety—and has maintained that same dedication for more than 37 years...

(Photo:ZonaPhoto)

Good Morning America

Here are some of the key test results obtained by the AP:

• Officials in Philadelphia said testing there discovered 56 pharmaceuticals or byproducts in treated drinking water, including medicines for pain, infection, high cholesterol, asthma, epilepsy, mental illness and heart problems. Sixty-three pharmaceuticals or byproducts were found in the city's watersheds.
• Anti-epileptic and anti-anxiety medications were detected in a portion of the treated drinking water for 18.5 million people in Southern California.
• Researchers at the U.S. Geological Survey analyzed a Passaic Valley Water Commission drinking water treatment plant, which serves 850,000 people in Northern New Jersey, and found a metabolized angina medicine and the mood-stabilizing carbamazepine in drinking water.
• A sex hormone was detected in San Francisco's drinking water.
• The drinking water for Washington, D.C., and surrounding areas tested positive for six pharmaceuticals.
• Three medications, including an antibiotic, were found in drinking water supplied to Tucson, Ariz.

The situation is undoubtedly worse than suggested by the positive test results in the major population centers documented by the AP.

Ok, Drinking Water Is Bad. I Can Switch To Bottled Water, Right?
No. Bottled water is drinking water suspended in a wasteful plastic shell. Like municipalities, water bottlers don't test for pharmaceuticals. Home filtration systems are equally useless against drugs.

Um, Ok. There Is No Escape. Am I Safe?
Eh, maybe. Scientists aren't exactly sure, but the research isn't encouraging. Pharmaceuticals, unlike general pollutants, are specifically designed to futz with the human body. "...recent studies—which have gone virtually unnoticed by the general public—have found alarming effects on human cells and wildlife." 'Alarming effects' means that cancers grow faster, kidney cells stop regenerating, and heart cells become cranky and inflamed.

This Sucks. What Is The Government Doing?
Ah yes, the government. Maybe they can offer an encouraging and meaningful response? Let's turn for reassurance to Benjamin Grumbles, the EPA's assistant administrator for water:

"We recognize it is a growing concern and we're taking it very seriously."

AP Probe Finds Drugs in Drinking Water [ABC]
(Photo: Getty)

(Photo: nedrichards)

Now a family from Westchester has filed a lawsuit that claims that their child was "severely and permanently" injured in November 2007, when her Croc got caught in a escalator at JFK airport.

From the NY Daily News:

"The skin was peeled off her toe," lawyer Andrew Laskin said. "It's a pretty horrifying injury. And it's also horrible for a parent to witness your child injured in this way and suffering."

"Crocs shoes are completely safe. The popularity of our shoes has helped draw attention to a long-existing issue that we think is very important—escalator safety"

"Escalator safety is an issue we take very seriously, and we are looking into this report."

Suit: Crocs shoe led to 3-year-old girl's toe accident on JFK escalator [Daily News]
Can Crocs Be Dangerous To Your Child? [City News]

(Photo:Marike79)

At the same time, UnitedHealth executives downplayed the effect on members and patient care, characterizing the problems largely as administrative errors. Still, they said, the company was taking the allegations seriously."