taking it seriously
”This Rejected Chiropractor Is "Sorry You Don't Take Your Health Seriously"
The excellent blog, Passive Aggressive Notes has a submission from a reader who rejected his chiropractor. Clay decided not to go back after the doctor refused to show him his x-rays unless Clay attended a seminar about payment plans and treatment options. A few days later he got a note that said: More »Allen's Bribes Customers Who Find Dead Rat Heads In Their Italian Green Beans
Texas wedding caterer Dale Cane found a dead rat's head in one of the twenty cans of Allen's Italian Green Beans he bought at Walmart. Allen's quickly offered Cane $200 if he agreed to keep quiet, and assured him that "the Pasteurization process renders the product sterile and completely safe for consumption." Even worse, this isn't the first time a dead rat's head popped up in a can of Allen's Green Beans...
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Radio Shack Takes Selling Used Digital Recorder Containing Personal Information As New Seriously
WHO: Radio ShackWHAT: Sold as new a personal recorder full of the previous owner's intimate conversations and bank account information. Bonus points for blaming the original customer.
WHERE: Digital Recorder's Second Owner Learns Too Much About Another Family [ABC]
THE QUOTE: "RadioShack takes seriously its obligation to safeguard the privacy of our customers. In this isolated instance, our records indicate a customer returned a digital recording device and said it did not work. Unknown to us, it actually did work and apparently contained recordings of personal conversations the customer failed to erase from the memory before returning the product." More »
Hewlett-Packard Takes Shipping Malware-Infested USB Sticks Very Seriously
WHO: Hewlett-Packard
WHAT: A batch of USB keys for HP's line of ProLiant servers have been shipped infected with the worms W32.Fakerecy and W32.SillyFDC. Both can allow attackers to take over a system.
WHERE: HP ships USB sticks with malware [CNET] (Thanks to Jimbo!)
THE QUOTE: "HP takes all quality issues very seriously. Because the keys involved are used to install optional floppy-disk drives, this only affects the USB Floppy Drive Key kit which is a very low volume option and impacts a very small percentage of our ProLiant customer base. We've determined root cause and are fully confident that we have resolved this event. To date, no customers have reported this issue."
Drugs In The Water No Big Deal, Says NYC Official
In regards to a headline grabbing AP investigation that found the drinking water of major cities contained trace amounts of an array of pharmacopoeia, the deputy commissioner of New York City's Department of Environmental Protection, "A person would have to drink one million glasses of water to get the dose of even one over-the-counter ibuprofen tablet or the caffeine in one cup of coffee...Even at eight glasses of water per day, this would take the average person over 300 years to consume." So for those of you hoping to replace your medicine cabinet just by draining the Brita, sorry Charlie. However, there are no studies on the long-term effects to human of small exposure to a vast array of drugs, although, the Times notes, they have been shown to cause mutations in fish.
Council Considers Testing Water for Traces of Drugs [NYT]
PREVIOUSLY: AP: 41 Million Americans Drink Water Contaminated With Antibiotics, Anti-Convulsants, Mood Stabilizers, And Sex Hormones
(Photo: Getty)
Maryland's Dental HMO Security Breach Was One Of Nearly 40 In The State Since January
A few days ago we linked to a Baltimore Sun article that investigated the recent accidental release of private patient data online by The Dental Network. Now the reporter who broke the story, Liz F. Kay, has contacted us with news that "this was the largest of nearly 40 breaches affecting Maryland residents" since a disclosure law went into effect in January:Thirty-nine businesses or groups have reported losses of sensitive information involving about 87,500 Maryland residents in the three months since a state law took effect requiring that people be informed of such incidents, records show.More »
Air New Zealand Takes Fumigating Its Passengers Seriously
WHO: Air New Zealand
WHAT: A flight returning from Fiji was blanketed with a thick fog of fumigants for five minutes because its biosecurity clearance had expired a few hours earlier. The fumigant caused a baby to gag and vomit, and left one man with a sore throat.
WHERE: Air NZ passengers fumigated [New Zealand Herald] (Thanks to Nicholas!)
THE QUOTE: "It's not like we don't take this seriously, which is why we had the [Ministry of Agriculture and Forestry] people come on board."
CareFirst Dental HMO Exposes SSNs, Says You Should "Take It Seriously"
Last month, The Dental Network—a dental HMO owned by CareFirst BlueCross Blue Shield—discovered it had accidentally revealed personal data and Social Security numbers online for about 75,000 of its customers. It told the members about the screw-up three weeks later. "The company says that to its knowledge, no one has misused the information. But it says 'the risk ... should be taken seriously,'" and it's offering affected members one year of credit monitoring. After that, as you know, the thread of identity theft plummets. Wait, what? More »Facebook Takes Letting The Whole World See Your Private Photos Seriously
WHO: FacebookWHAT: A security lapse made it possible for unwelcome strangers to peruse personal photos posted on Facebook, circumventing a recent upgrade to the Web site's privacy controls, says the Associated Press
WHERE: Security lapse exposes Facebook photos [CNN]
THE QUOTE:"We take privacy very seriously and continue to make enhancements to the site," said a Facebook spokesperson. More »
US Airways Pilot's Gun Fires During A Flight
WHO: US Airways and the TSA
WHAT: A gun carried by a US Airways pilot accidentally discharged during a flight from Denver to Charlotte on Saturday, according to airline and federal officials. No one was injured, and the aircraft was not in any danger during the flight, officials said. The pilot had been approved by the TSA to carry the weapon.
WHERE:Pilot's gun goes off on US Airways flight [Charlotte Observer]
THE QUOTE:In a statement, the TSA said that the agency and "Federal Air Marshals Service take this matter seriously and it is receiving immediate attention."
"Taking it seriously" is a phrase companies use over and over again in public statements whenever they have bad PR. Our series of posts on occurrences of the phrase is our attempt to question how seriously companies are really taking these matters if every time they trot out this phrase by rote. To see more examples of how companies are "taking it seriously" click here.
(Photo:Flying Photog)
videos
Walmart Takes Phallic "Fun Straws" Seriously
WHO: Walmart
WHAT: A Kentucky mother was outraged that Walmart stocked phallus-shaped fun straws. When she called to complain, "they were very rude with me about it. They acted like I was lying, like I was making it all up. You know, I would never make something up like that, especially about my little girl. But, that's just how they treated me and it's just not right."
WHERE: Questionable Straw Shape Upsets Mother [WSAZ] (Thanks, Mark!)
THE QUOTE: "At Wal-Mart we take customer questions and concerns seriously. After being contacted on this matter, Wal-Mart pulled the product in question from our shelves and is investigating the claim. Of course, our customer is welcome to return the item for a refund, if they would like."
BONUS: WSAZ launched a classy investigation into the incident, which appears after the jump.
taking it seriously
California Hospital Takes Botched Operations Seriously
WHO: St. Joseph Hospital in Orange County.
WHAT: The California Department of Public Health is investigating St. Joseph for conducting three 'wrong site' operations since January 2006. Botched surgeries include operating on a patient's good knee and making an incision on the wrong side of a patient's head.
WHERE: Orange hospital under investigation for operating room error [L.A. Times]
THE QUOTE: "Members of the clinical team involved in these cases have been deeply affected, and as a hospital we take this very seriously and regret that it happened," [Dr. Raymond Casciari, St. Joseph's chief medical officer] said.
public relations
Go-Cart Track Takes Scalped Customer's Safety Very Seriously
WHO: A Utah Go-Cart track
WHAT: A woman's long hair got tangled in the moving parts of a go-cart and her hair, scalp, and ear were ripped from her head.
WHERE: WDEF
THE QUOTE: "The owner of the go-cart track says... this was an extremely unfortunate accident that he feels horrible about...He also said the company takes safety of its customers very seriously."
"Taking it seriously" is a phrase companies use over and over again in public statements whenever they have bad PR. Our series of posts on occurrences of the phrase is our attempt to question how seriously companies are really taking these matters if every time they trot out this phrase by rote.
(Thanks to David!) (Image: CNN)
taking it seriously
Southwest Airlines Takes Flying Unsafe Planes Seriously
WHO: Southwest AirlinesWHAT: FAA sought $10.2 million in civil damages from Southwest Airlines for neglecting to inspect the fuselages of 46 of its planes.
WHERE: Reader Ben K says: "I got the email below from Southwest regarding the recent news of the FAA fines, and immediately thought of your "taking it seriously" posts. The subject line of the message was actually 'Southwest Airlines: We take Safety Seriously'"
THE QUOTE:
Dear Rapid Rewards Member:More »







