taking-it-seriously

We're always making fun of companies who overuse the phrase "taking it seriously," but it looks like Wendy's isn't playing around. An anonymous tipster found a chicken bone in his Wendy's sandwich, and got taken very seriously when he reported it.  More Â»

Since we posted our feature investigation into their business practices, Cash4Gold has been busy sending out one new press release per day.  More Â»

Continental Airlines has made a much more generous offer to the family whose ten-year-old daughter was accidentally flown to Newark instead of Cleveland while flying as an unaccompanied minor. Paterfamilias and blogger Jonathan Kamens wrote that a Continental rep "assured [him] again that the airline takes what happened very seriously." The details of Continental's offer, inside.  More Â»

If a Comcast subcontractor accidentally drills into your electrical box and sets fire to your home — rest assured that the company will take it seriously. One Pennsylvania homeowner is feeling the seriousness right now. It all started when she asked Comcast to install a cable outlet in her kitchen, and it ended with smoke and flames and $20,000 in damage.  More Â»

An eagle-eyed passenger at Philadelphia International Airport spotted another passenger handing a bag directly to an airline employee — skipping airport security. The passenger alerted the TSA, who located the US Airways flight and searched the bag. Guess what was inside? An unloaded handgun.  More Â»

A T-Mobile customer in Oregon purchased a Modest Mouse ringtone from T-Mobile, but she says what was sent to her phone instead was a pornographic picture of what appeared to be a child. Everyone can calm down, though—T-Mobile assured her that they wouldn't charge her for it.  More Â»

Why so serious? Can all these companies really be taking all of these incidents as seriously as they say? Or is "taking it seriously" really just "disaster ketchup," an all-purpose phrase you can toss on any situation and mask the underlying bad taste it leaves in your mouth? We have no idea, we just know that as long as companies keep messing up, "taking it seriously" will still be with us. However, we have our own policy about "taking it seriously" on Consumerist, which you'll have to watch this video of me inside the Consumers Union anechoic testing chamber to find out. And if it's a policy you agree with, shove some bucks in our tipjar at donatetoconsumerist.com.  More Â»

The National Funeral Home in Falls Church, Virginia stores unrefrigerated corpses, including some bound for Arlington National Cemetery, in hallways and garages for months on end, according to embalmer-turned-whistleblower Steven Napper. The Funeral Home's owner, Texas-based Service Corporation International, told Napper that they were unwilling to pay for refrigeration, which would prevent corpses from leaking and growing mold.  More Â»

Holy $#!@, this lounge chair will eat your fingers! Fox5 New York has a video report on dangerously unsafe lounge chairs sold at Kmart under the Martha Stewart brand. Naturally (we're not making this up), the chairs are designed to complement the Martha Stewart Spontaneously Shattering Glass Patio Tables also sold at Kmart.  More Â»

A woman in Atlanta bit into a blue peanut M&M and discovered a tiny, blackened bone, probably from a nut obsessed animal who crept into the M&M to eat the peanut, then died of remorse. A Mars rep told the customer it was probably just a peanut twig. Whatever; by our estimations, this animal is most likely smaller than a peanut M&M, but has a comically wide and very short neck. Hmm, maybe we should instead ask an expert to deduce where this bone came from, which is what the customer did.  More Â»

Teresa, the reader who was banned from XBOX Live for self-identifying as a lesbian, caused quite a stir on the internet. Joystiq managed to get a statement out of Microsoft regarding the issue. Microsoft says they do not allow expressions of sexuality of any kind in GamerTags or in profiles, and that they take harassment "very seriously."  More Â»

If you're looking to start or end a vacation with having something stolen from your luggage, D/FW Airport is a good place to go. At least that's the impression you get when you look at the rising number of reported thefts over the past 5 years.  More Â»

A Baltimore woman is suing McDonald's for negligence, after she says they served her a cup of kitchen equipment sanitizer instead of iced tea.  More Â»

Comcast is giving a $10 service credit to every Tucson customer whose Super Bowl viewing was interrupted by a porno snippet, but you have to call in. The number to call is 1-888-315-8219. A thorough system review indicated there was no technical glitch, "suggesting someone deliberately seeking to interrupt the broadcast rather than a technical glitch," wrote WSJ. US Attorney General spokesman Wyn Hornbuckle said, "We take this matter seriously." The pancake pupcake pile said, "You can call me nanerpus, nanerpus."  More Â»

Louisiana seven-year-old Sydney Hotard fixed her broken playground by writing a well-crafted letter to her Parish President. Hotard was concerned that the plastic slide needed to be "more slippery" and that a nearby exposed electrical panel might be "dangerus." Upon receiving the letter, Terrebonne Parish President Michel Claudet was so charmed that he ordered municipal workers to immediately fix the playground.  More Â»

Bothered by news reports about another high-priced junket, AIG's CEO Edward M. Liddy issued a public statement to correct the innacuracies he saw. AIG Media Relations emailed it to us and wanted to make sure we shared it with our readers, and since we're all about sharing at The Consumerist, here it is:  More Â»

AIG is hurting so bad that we just gave them another $40 billion, while execs live it up at another luxury junket, this one costing $343,000. KNVX uncovered another high-priced conference taking place at the Pointe Hilton Squaw Peak Resort in Phoenix, AZ. They reported that AIG made efforts to disguise its presence, making sure no AIG iconography was out in the open. One hotel employee said that staff was forbidden from even saying the word AIG. AIG said seminars like this, which was for independent financial advisers who steer customers to AIG, are essential to its business. They also said that most of the seminar's costs would be picked up by other corporate sponsors. AIG said in a statement, "We take very seriously our commitment to aggressively manage meeting costs."  More Â»

Meet Pythias Brown. Until recently, he was a TSA screener at Newark airport, and if you're missing any pricey electronics, you might have Mr. Brown to thank for it. He's accused of stealing more than $200,000 worth of electronics, including a $47,000 camera from HBO. Oddly, it was CNN that helped bust the "one man crimewave" when an employee noticed some of their equipment being sold on eBay.  More Â»