Most folks who successfully pull off a robbery at a fast food restaurant are happy with whatever cash they were able to make off with. But not one man in Atlanta, who wanted the employees of the Wendy’s he’d held up to know that he was disappointed with his haul — and that they’d better start selling more Baconators in preparation for his next heist. [More]
Start-ups like SunRocket and Vonage, the largest and best known of the group, tend to offer only phone service, and they do not have the ability of the larger companies to ensure quality of service because they do not operate their own telecommunications lines, said Richard Greenfield, a media analyst at Pali Research in New York. “They only have one product and they can’t control quality,” Mr. Greenfield said, adding that the business is “extremely challenging.”
So they leased their lines, outsourced their call center, and except for an office in Vienna, VA, were for all intents and purposes, a virtual operation.