FTC Gives Wireless Industry Suggestions On How To Not Be Bill-Cramming Jerks

FTC Gives Wireless Industry Suggestions On How To Not Be Bill-Cramming Jerks

Earlier this year, the Federal Trade Commission sued T-Mobile, accusing the wireless company of making hundred of millions of dollars off of so-called “premium” text-messaging subscriptions that were often never requested by subscribers. To preempt others from getting involved in illegal “bill cramming,” the FTC is asking carriers to implement policy changes now instead of waiting until it’s too late. [More]

T-Mobile Unveils $100, 10GB Family Plan. Is It Any Good?

T-Mobile Unveils $100, 10GB Family Plan. Is It Any Good?

Family plans are all the rage with wireless companies. Get groups of customers to buy a bucket of data together for a discounted price. This morning, T-Mobile announced a new plan that it hopes will lure customers in from AT&T, but the company isn’t making a big deal out a major restriction that could make the offer unattractive to some families. [More]

(So Cal Metro)

T-Mobile Users Complain About Stalled, Dropped Data

As T-Mobile attempts to roll out its LTE network, a number of the carrier’s customers are complaining about losing wireless data connections. [More]

(David Guija Alcaraz)

T-Mobile: We Shouldn’t Be Sued Over Bill-Cramming Because We’re Not Doing It Anymore & We’re Super-Sorry

Earlier this afternoon, the Federal Trade Commission filed a complaint against T-Mobile, alleging the wireless carrier made hundreds of millions of dollars off of bogus premium text-messaging charges “crammed” onto customers’ bills. The response from T-Mobile CEO John Legere isn’t exactly what you would describe as contrite. [More]

This sample provided by the FTC demonstrates how T-Mobile allegedly hid these charges from consumers.

T-Mobile Accused Of Making A Ton Of Cash From Bogus Charges On Phone Bills

T-Mobile, a company that has tried to position itself as being consumer-friendly, has been accused by federal regulators of being anything but friendly. The self-described “Un-carrier” has been accused in federal court of making hundreds of millions of dollars off of so-called “premium” text-messaging subscriptions that were often never requested by subscribers. [More]

T-Mobile Won’t Count Streaming Music Against Data Caps; Offering Loaner Phones

T-Mobile Won’t Count Streaming Music Against Data Caps; Offering Loaner Phones

If you’re constantly streaming songs from Pandora, Rhapsody, Spotify or other services on your phone, it can eat away at your monthly data cap pretty quickly. In an attempt to lure music-lovers to its wireless service T-Mobile announced last night that it will no longer count data from these and other services against users’ 4G LTE allotments. [More]

T-Mobile Removes More Discounts, Upsets More Customers

T-Mobile Removes More Discounts, Upsets More Customers

T-Mobile’s whole “uncarrier” schtick is supposedly about disrupting the normal pricing scheme and financial ecosystem of mobile phones. Discounts based on your workplace, college, or group affiliations have been a big part of the traditional carrier pricing model, and T-Mobile didn’t expect an outcry when they did away with them. Now Big Magenta is doing away with discounts for members of certain organizations. They are not pleased. [More]

Sprint Reportedly Offers $32 Billion To Buy T-Mobile

Sprint Reportedly Offers $32 Billion To Buy T-Mobile

Three years after T-Mobile was left at the altar by AT&T, the wireless company looks to have another suitor – Sprint Corp. According to a report by Reuters, company insiders say Sprint has agreed to pay $40 per share, or $32 billion, for T-Mobile. [More]

MetroPCS Customers Must Surrender To T-Mobile, Trade In Phones

MetroPCS Customers Must Surrender To T-Mobile, Trade In Phones

MetroPCS is now part of T-Mobile. Last year, before the merger was finalized, we speculated that their union could result in better service for T-Mobile customers, but price increases for MetroPCS customers. One potential consequence of the merger that we hadn’t considered is that that some MetroPCS customers will have to get new phones. [More]

Letting Sprint Buy T-Mobile Will Fix Broadband Competition, According To Sprint Chairman

Letting Sprint Buy T-Mobile Will Fix Broadband Competition, According To Sprint Chairman

Yesterday at the Code Conference, Sprint chairman Masayoshi Son spoke about the (terrible, horrible, no-good, very bad) state of internet service in the United States. But there was a distinctly self-serving undercurrent to Son’s speech. [More]

More Consumers Open To Banking Without Traditional Banks

More Consumers Open To Banking Without Traditional Banks

Is the future of banking not at banks? That might not seem too unrealistic, what with the rise in prepaid debit cards and the high number of consumers who are unable to obtain traditional banking products. [More]

T-Mobile Added More New Customers Than AT&T, Verizon Combined

T-Mobile Added More New Customers Than AT&T, Verizon Combined

Here’s some further evidence that breaking up AT&T’s plan to buy T-Mobile was the right decision: In the last quarter, the little magenta wireless provider added 1.3 million new subscribers, nearly 200,000 more than AT&T and Verizon combined during the same time period. [More]

Don’t Believe Comcast… Mobile Broadband Is Not Competition For Cable Internet

(Alan Rappa)

Merger-mad Comcast and Time Warner Cable would have you believe that they are in direct competition with mobile broadband. And Verizon has successfully misled the state of New Jersey into thinking that accessing the web on your phone is the same as having a high-speed data connection to your home. Both of these conceits may someday be accurate, but the reality of the here-and-now is quite different. [More]

T-Mobile Axes Overage Fees, Urges Fellow Wireless Providers To Follow Suit

T-Mobile Axes Overage Fees, Urges Fellow Wireless Providers To Follow Suit

In its newest attempt to take over, and make over, the look of wireless service, T-Mobile unveiled its latest ploy to attract customers: no more overage charges to consumer plans. [More]

AT&T, Verizon, Sprint Disabling Samsung Galaxy S5’s “Download Booster” Feature

AT&T, Verizon, Sprint Disabling Samsung Galaxy S5’s “Download Booster” Feature

Isn’t it awesome when a smartphone manufacturer comes up with a really interesting feature, only to have it crippled by your wireless provider? That’s what has happened to the Samsung Galaxy S5’s “download booster” functionality that simultaneously pairs available WiFi and LTE service for more rapid downloads. It’s an interesting feature, but one to which AT&T, Verizon and Sprint customers won’t have access, at least at launch. [More]

T-Mobile Introducing 500MB Plan For Casual Smartphone Users

T-Mobile Introducing 500MB Plan For Casual Smartphone Users

Right now, T-Mobile’s lowest cost individual smartphone plan is $50/month (plus the cost for your phone) for 1GB of data and unlimited talk/text. For people whose monthly data use is minimal, the company will soon be offering a $10/month price cut for those willing to cap their usage at 500MB. [More]

T-Mobile Takes Employee Discounts Away, Gives Them Back After Outcry

T-Mobile Takes Employee Discounts Away, Gives Them Back After Outcry

Employee and college student discounts are a useful mobile phone deal if you’re eligible for one: they can add up to a substantial discount on your personal phone plan. They’re also a traditional part of the standard carrier pricing ecosystem. As part of its continuing efforts to become an “uncarrier,” T-Mobile decided to end these discounts. They didn’t expect the customer outcry that followed. [More]

(Jeannette E. Spaghetti)

BlackBerry Dumps T-Mobile After It Flaunted Its Relationship With The iPhone

BlackBerry is in kind of a tough place right now. First, back in January, everyone thought the struggling company had a big order from the Pentagon… which turned out to not be true. Then, one of its main squeezes, T-Mobile, started offering up the iPhone 5s for free as a “great offer for BlackBerry customers.” That was the last straw, prompting BlackBerry to dump the phone carrier. [More]