suspension-plan

AT&T Overcharges Guy On iPhone Bill, Guy Fights Back, Wins

By Phil Villarreal on July 22, 2009 1:45 PM 79 Comments

—>Richard's tale of his struggles with AT&T are valuable for two reasons — One, he shows how to win a customer service dispute in a calm, deliberate way, and secondly he points out a little-known option that lets customers who won't be using their phones for a while place their phone on a cheap suspension plan rather than pay full price for the months in question. More »