Amazon Most Trusted Brand Of 2009; Toyota Was Seventh Most Trusted

Amazon Most Trusted Brand Of 2009; Toyota Was Seventh Most Trusted

All the money that Amazon has sunk into infrastructure and rapid fulfillment has paid off–the online retail giant was the most trusted brand of 2009, according to a brand study released by Millward Brown. The market research company spent 2009 asking consumers questions like, “How trustworthy is this brand?” and, “Would you recommend this brand?” [More]

Survey Indicates We All Distrust Big Banks

Survey Indicates We All Distrust Big Banks

This may come as a surprise to exactly no one, but it looks like most customers of big national banks are less likely to believe their banks are trustworthy, according to a new Forrester poll. Even less surprising: the same poll is done every year, and it’s always the same big banks at the bottom of the list. A Forrester VP explains, “They are public institutions who are in business to make money for their shareholder and inevitably, that shows to customers.” [More]

Zagat Releases First Cellphone Carrier Survey Results

Zagat Releases First Cellphone Carrier Survey Results

Zagat, the popular consumer feedback-based restaurant review guide, now reviews wireless carriers as well, and they’ve released rankings on the four national carriers. The company surveyed 2,319 wireless consumers and then created Zagat-style scores in a variety of categories. Here are some of the highlights. [More]

It's Official, Everybody Hates AT&T

It's Official, Everybody Hates AT&T

There’s a new Consumer Reports survey out that ranks cellphone companies by customer satisfaction, and to pretty much no one’s surprise, AT&T comes in last in all 19 cities surveyed. (Verizon came in first.) As AllThingsD notes, the survey “suggests that AT&T’s shortcomings are more widespread than the carrier would have us believe and not simply the product of a high concentration of iPhones in the country’s larger cities.” [More]

Staples Wants To Know If They're Freaking You Out With Their All-Knowing Emails

Staples Wants To Know If They're Freaking You Out With Their All-Knowing Emails

Apparently Staples is worried that their emails might be too accurate when it comes to marketing office supplies to people—accurate enough to make potential customers paranoid.

Some Ford Cars Are Reliable, Actually Worth Buying

Some Ford Cars Are Reliable, Actually Worth Buying

Several Ford cars are among the world’s most reliable vehicles, according to the latest annual car reliability survey from Consumer Reports.

Would You Live With Ghosts For Cheaper Rent? 69% Would

Would You Live With Ghosts For Cheaper Rent? 69% Would

Rent.com conducted a survey that found more than 2/3 of renters ain’t afraid of no ghosts, and would live with them as long as they got a hefty discount on rent.

Sorry About Those Survey Problems Yesterday

Apologies to those who experienced errors with our survey yesterday. Our survey team was surprised by how many readers wanted to join the panel. The volume was so great that by the time they saw that we were approaching the cut-off mark and took down the one year offer, a bunch of readers were already in the pipe. The readers who joined that got error codes and were unable to get the annual sub will be recontacted and provided a link to sign up for the one year trial.

Are All Xbox 360s Doomed To Fail? Student Survey Aims To Find Out

Are All Xbox 360s Doomed To Fail? Student Survey Aims To Find Out

Reader Ben Strauss is doing a cool project for his marketing class – he’s surveying Xbox owners to find out how many have had failed Xboxes and/or know someone who does. So far he’s interviewed 200 people and is seeing a 71% failure rate, with 85% of respondents saying they know someone with a failed Xbox. Ben writes:

Americans Love Burgers. A Lot.

Americans Love Burgers. A Lot.

Apparently burgers are recession-proof. In fact, according to a recent survey cited by the Boston Globe, “It may be one area of food service where [consumers] are less willing to cut back, despite the current economic environment.” We didn’t know there was a shortage of burger options in the U.S., to be honest, but about half of us think restuarants should offer more burger variety.

Poll Results: Our Significant Others Aren't Very Thrifty

Poll Results: Our Significant Others Aren't Very Thrifty

Two weeks ago we mentioned that Cognitive Daily was running an informal poll about thriftiness. Here at Consumerist, we like to take polls. We bumped up their response rate to over 5,000, far higher than what they usually get, and now they’ve posted the results. Apparently we all think we’re thriftier than everyone around us, especially our significant others, and the world wants to shop at the GAP. We bet the GAP is happy to hear that—too bad (for them) the poll was informal.

Who Uses Coupons The Most? Affluent Suburbanites

Who Uses Coupons The Most? Affluent Suburbanites

The Nielsen Company—the people responsible for getting good TV shows canceled—just released a survey of coupon users. It turns out affluent consumers (those who make $70k or more annually) use coupons more frequently than the average U.S. household. Those who use coupons the least are from either low-income, one-member, male-only, African-American, or Hispanic households.

Just How Thrifty Are You?

Just How Thrifty Are You?

The cognitive psychology blog Cognitive Daily has put up a quiz asking you to rate your thriftiness compared to that of your parents, your best friend, and your significant other. What will we learn from this quiz when it ends on September 3rd? That people like quizzes, obviously, as well as how many respondents insist on mashing up all the old soap into a “new” bar in the bath. (I do this, but because I think it’s fun, not thrifty.) Take the quiz here.

Apple Has The Best Tech Support, Dell, HP, Acer Have The Worst

Apple Has The Best Tech Support, Dell, HP, Acer Have The Worst

After calling every major computer maker with two basic questions, Laptop Magazine determined that Apple has the best overall tech support, while Dell, HP, and Acer have the worst. Though the results aren’t surprising, the depth of the PC makers’ incompetence is truly disappointing…

Survey Says: You Love Ads And Think They Help You

Survey Says: You Love Ads And Think They Help You

A new surveys find that not only do you like ads, you believe it provides you with information allowing you to make better consumer choices. Who knew you were so stupid? [ADWEEK] (Photo: dno1967)

Why Is Spam Around? Because 12% Of Readers Actually Try To Buy The Stuff

Why Is Spam Around? Because 12% Of Readers Actually Try To Buy The Stuff

Why, in a rational world, does spam continue to exist? Because someone you know—or maybe it’s you—has actually tried to buy something from it, a new study finds. Find that person and beat him (or yourself) with a stapler.

New Survey Says Less Than 20% Of Consumers Trust Food Supply

New Survey Says Less Than 20% Of Consumers Trust Food Supply

Is it any surprise that after the past few years of outbreaks and recalls, almost no one trusts products from food manufacturers anymore? IBM recently completed a survey of shoppers in the 10 largest cities, and found that a lot of consumers want more information than they currently can get about their food choices.

Why Do You Buy Extended Warranties?

Why Do You Buy Extended Warranties?

We all know that most extended warranties are wastes of money that generally go unused, so why do people buy them? According to a study in the Journal of Consumer Research, guilt-racked and nervous consumers are willing to shell out the extra cash to buy a little peace of mind…