Pizza Hut Cares, Offers Gift Card When You Misunderstand Survey

Pizza Hut Cares, Offers Gift Card When You Misunderstand Survey

This is a story of a small thing going wrong during a pizza order, and a relatively small gesture from the company to make things better. No, it’s not a large, earth-shattering problem. Jay took a survey on the Pizza Hut web site, and wasn’t entered in the drawing that enticed him to take the survey in the first place. Why was that, he wondered? So he used some Consumerist resources and got on the phone. [More]

Co-Eds Say It's Sexier If You Have Health Insurance

Co-Eds Say It's Sexier If You Have Health Insurance

According to a new survey, 90% of college students say that they were attracted to someone and then found out they had health insurance, they would be more likely to be more attracted to him or her. So forget shopping for sexy lingerie, or perfecting your conversational skills, if you really want to attract the ladies or the fellas, you should call a health insurance broker or get a job with health benefits. [More]

Walmart Declutters Aisles Per Customers' Request, Then Loses $1.85 Billion In Sales

Walmart Declutters Aisles Per Customers' Request, Then Loses $1.85 Billion In Sales

Back in 2009, Walmart surveyed its customers and asked “Would you like Walmart to be less cluttered?” They said yes. So Walmart cleared out space and reduced inventory and customer satisfaction shot up. However, same-store sales plummeted, by Phil Terry’s estimate, by $1.85 billion, and now Walmart has fired the team that put the idea into place and is spending hundreds of millions to undo what they spent hundreds of millions doing. But wait! Weren’t they listening to their customers? Why weren’t they rewarded? [More]

Survey: Zappos, Amazon Give Best Customer Service

Survey: Zappos, Amazon Give Best Customer Service

Zappos.com and its parent, Amazon.com, provide the best customer service, according to a survey commissioned by the National Retail Federation Foundation and American Express. The survey polled 9,291 consumers, asking them: “Thinking of all the different retail formats (store, catalog, internet, or home shopping), which retailer delivers the best customer service?”

Survey Finds That Most People Don't Want To Be Tracked Online

Survey Finds That Most People Don't Want To Be Tracked Online

Do you like it when marketers track your behavior across the Internet, in the name of providing you with targeted ads? If you said no, you’re in the majority, according to a new Gallup Poll and common sense. But don’t worry. Advertisers will continue to follow you anyhow. [More]

Game-Hating Group Says 19 Percent Of Kids Can Buy M-Rated Titles

Game-Hating Group Says 19 Percent Of Kids Can Buy M-Rated Titles

Striking a blow against the validity of the self-regulatory practices of the video game industry, the Parents Television Council conducted a survey that found 19 percent of kids could buy Mature-rated games at retailers. [More]

Flight Delays Cost Passengers $16.7 B Per Year

Flight Delays Cost Passengers $16.7 B Per Year

Delayed flights aren’t just annoying, they’re expensive. A new FAA-funded study finds that they cost passengers $16.7 billion per year. That’s a lot of bags of peanuts. [More]

Post-BP Spill, Gulf Residents' Depression Up 25%

Post-BP Spill, Gulf Residents' Depression Up 25%

A new Gallup poll shows that the mental health of people living in the Gulf has dramatically declined after the BP oil spill, with clinical cases of depression up 25%. [More]

AT&T Comes In Last In Latest Network Quality Survey Among Consumers

AT&T Comes In Last In Latest Network Quality Survey Among Consumers

J.D.Power and Associates released a new survey last week that measured customer complaints among national cellular networks, and although different companies excel in different regions, AT&T is still consistently the laggard when it comes to call connections and overall quality. Of the six regions covered in the survey, AT&T places last in four of them. The only part of the country where it does okay is the North Central Region, where it places third, and where the otherwise highly-ranked Verizon comes in last. [More]

Things Chefs Will Never Tell You

Things Chefs Will Never Tell You

An anonymous survey of chefs across the country revealed insider tips about how to get the best value when eating out, as well as some other things that might curdle your appetite: [More]

5 Horrors Parents Most Worry About Vs 5 Most Likely To Occur

5 Horrors Parents Most Worry About Vs 5 Most Likely To Occur

According to a new survey, the top 5 calamities parents fret over happening to their kids are, in order from most fretting to least: kidnapping, school snipers, terrorists, dangerous strangers, and drugs. What they really should be concerned over are the top 5 way children actually get hurt and/or killed: car accidents, homicide by someone the kid knows, abuse, suicide, and drowning. [More]

Consumers Hate Facebook As Much As Airlines, Cable Companies

Consumers Hate Facebook As Much As Airlines, Cable Companies

Has Facebook’s ongoing foolishness with privacy settings, fine print, and advertising taken its toll on the brand? According to The American Customer Satisfaction Index’s E-Business Report, Facebook scored 64 points out of 100, which puts it in the bottom 5% of private companies, “in the same range as airlines and cable companies.” The one bit of good news for Facebook is that MySpace scored 63 points. [More]

"This Is Why I Canceled Cable," As Told In Collage Form

"This Is Why I Canceled Cable," As Told In Collage Form

Redditor Lambboy got an email from his cable company asking him why, oh god why, had he canceled cable? Doesn’t he know that without it life is but a cheap oat paste? Lambboy struggled with the best way to communicate his innermost thoughts. The radio buttons on the survey, and, yes, even the optional comment boxes, were insufficient tools with which to express himself. So, he sent them this collage. [More]

Consumers Have More Trust In Companies That Tweet

Consumers Have More Trust In Companies That Tweet

A new survey shows that 75% of consumers think companies that tweet or post Facebook updates are more deserving of their trust than companies that don’t. The CEO of Fleishman-Hillard, which conducted the survey with Harris Interactive, says he thinks it shows that companies need to respond to crises much more openly and quickly than in years past: “Not in a 24-hours news cycle, but in minute-to-minute monitoring.” [More]

Target Point Consulting Calls Stranger At Home To Insult Him

Target Point Consulting Calls Stranger At Home To Insult Him

Jon says someone called him earlier this month and claimed to be from a company called Target Point Consulting, and asked Jon to answer a survey. When Jon said no and asked how the caller got his number, which is on the Do Not Call list, things got interesting. [More]

Airlines' Approval Ratings Rise

Airlines' Approval Ratings Rise

You love the airlines now! Or at least, you don’t hate them any worse than you did back in 2007, according to a new survey released by J.D. Power & Associates. [More]

Shoppers Love Costco And Dillard's, Say Target And Walmart Are Subpar

Shoppers Love Costco And Dillard's, Say Target And Walmart Are Subpar

Consumer Reports asked 30,000 readers to weigh in on the best and worst chain stores in the country, and it looks like people really love Costco and Dillard’s. Both stores received above average ratings in things like merchandise quality and value. On the other end of the spectrum, Target’s women’s fashion, jewelery and watches were rated below-average in quality. [More]

This Is Why You Don't Answer Anonymous Telephone Surveys At Work

This Is Why You Don't Answer Anonymous Telephone Surveys At Work

Jay’s roommate says he was bored at work recently and decided to go ahead and take part in a random telephone survey. Now he’s been fired. [More]