Despite Regulations Most Consumers Don’t Understand Overdraft Penalty Plans; More Rules Needed

Despite Regulations Most Consumers Don’t Understand Overdraft Penalty Plans; More Rules Needed

Since 2010, financial institutions have been required to obtain an opt-in confirmation from consumers before enrolling them in overdraft penalty plans, yet a new report found more than 50% of consumers who incurred such penalty fees in the past year don’t believe they opted into any such plans. This revelation, coupled with consumers’ concerns over fees and bank practices, has led to a call for federal regulators to improve rules governing financial institutions’ overdraft policies. [More]

Pretty Much Everyone (Except The FCC) Thinks Internet Fast Lanes Are A Bad Idea

Pretty Much Everyone (Except The FCC) Thinks Internet Fast Lanes Are A Bad Idea

This morning the House Judiciary Committee held another hearing about net neutrality. While the members of Congress and expert witnesses are sitting on Capitol Hill arguing with each other over antitrust law, the public is clear on one thing: paid prioritization is a bad, bad idea. [More]

Survey: Over Half The Country Thinks The Comcast-Time Warner Cable Merger Is A Terrible Idea

Survey: Over Half The Country Thinks The Comcast-Time Warner Cable Merger Is A Terrible Idea

We here at Consumerist are skeptical at best about Comcast’s bid to merge with Time Warner Cable. From where we sit, the deal looks distinctly anticompetitive and likely to harm consumers. Plenty of other folks agree, but not just lawmakers and advocacy organizations. It turns out, over half the country thinks this is a bad idea. [More]

Fill Out This Simple Survey, Get Actual Help From Sears

Fill Out This Simple Survey, Get Actual Help From Sears

Over the last nine years or so of Consumerist, we’ve chronicled the tragic decline of Sears, an American institution. This has happened under the leadership of manifesto-writing hedge fund manager/CEO/intra-company deathmatch impresario Eddie Lampert. Shoppers’ biggest complaint: profound dysfunction and incompetence in stores. A manager at Sears slipped Consumerist a bit of information that people locked in a customer service battle with Sears might find useful. [More]

It’s Not Just You: Pretty Much Everyone Hates Their TV & Internet Providers, Survey Finds

It’s Not Just You: Pretty Much Everyone Hates Their TV & Internet Providers, Survey Finds

If you’ve got problems with the company providing your TV and broadband service, you are most definitely not alone. Our siblings over at Consumer Reports ran a national survey to find out how satisfied with their cable and internet providers subscribers really are. And the findings won’t surprise most Consumerist readers: when it comes to their telecom providers, most consumers are a lot less than pleased. [More]

Staples Offers $5 Check To Take Stupid Survey, Won’t Give Me $5

Staples Offers $5 Check To Take Stupid Survey, Won’t Give Me $5

Guy received an invitation from Staples to take a survey. Surveys can be tedious and not very fun, but five bucks is five bucks. He followed the link and completed what he calls a “long, redundant, poorly designed survey.” He kept going because there was a check for him at the end. Then he reached the end, and learned that there would be no reward for him. [More]

Car Salesperson: Give Me Perfect Survey Score Or I Barely Get Paid

Car Salesperson: Give Me Perfect Survey Score Or I Barely Get Paid

As a site advocating from consumers, we’ve frequently posted stories from readers about all kinds of businesses effectively begging for perfect survey scores. The worst offenders are car dealerships, where readers have reported being guilted or harassed when their survey responses are anything other than perfect. Why is that? One salesperson wrote in to explain. [More]

(kenfagerdotcom)

Almost Half Of Adults Think Cable TV Is A Waste Of Money, Probably Pay Anyway

Yeah, cable television isn’t a necessity, and it isn’t cheap. But according to a new poll by our friends over at Coupon Cabin, most American households pay up anyway, even if they acknowledge that cable is kind of a waste of money. [More]

(pyza*)

Why Only Perfect Customer Service Scores Matter: It’s About Evangelism

No matter how many people are content or reasonably happy with the service they receive, it doesn’t matter when some companies analyze their customer service surveys. As a former Borders manager told us earlier this week, the only scores that matter are the very highest. We shared a note on the box from a local Pizza Hut begging customers for “5 out of 5″ responses. Why is it that these are the only answers that count? [More]

(Corey Templeton)

Ex-Borders Manager: Here’s Why Only Perfect Scores Matter On Customer Service Surveys

Why is it that when we take customer service surveys, store employees beg us to either give them a perfect score or not bother? Reader C. used to work for a now-defunct retailer whose name rhymes with “disorders.” She was in management, and explains why a perfect score, and only a perfect score, counts. [More]

(Jared)

Pizza Hut Tapes Note To Box Begging For Perfect Survey Scores

Filling out customer service surveys is scary. If some managers are to be believed, giving any score but an 11 out of 10 is effectively stealing food out of the mouths of employees’ families. Getting impossibly perfect stores is so important for some stores that they’ve resorted to bribing customers with coupons or freebies. That’s the case with Jared’s local Pizza Hut, which taped a note begging for perfect scores to his pizza box. [More]

(avitania)

Well, At Least Most People Aren’t Stingy Jerks When They Tip

Tipping is a hot topic here on Consumerist, and…well, everywhere else online too. Common decency dictates that when you use a coupon or otherwise get discounted services or chow, you should still tip based on the original sticker price. Makes sense, right? And yet, a recent survey shows that 26% of adults who say that they leave tips claim that they tip based on the post-coupon total. For shame! [More]

(bluwmongoose)

Survey Says: Retail Workers Feel Least Connected To Employers

While there are plenty of people working in all levels of retail who want to do a good job, a new survey shows that only half of U.S. retail workers have the sense that they are even moderately engaged with their jobs. [More]

Ask The Consumerist: Is There Any Point To All These Stupid Surveys?

Ask The Consumerist: Is There Any Point To All These Stupid Surveys?

Rachel is sick of surveys and writes in to ask if we think they serve any purpose. [More]

Citi Has Some Very Strange Ideas On How I Plan To Spend My Extra Cash Points

Citi Has Some Very Strange Ideas On How I Plan To Spend My Extra Cash Points

Is there no limit to what banking rewards programs will cover these days? Flights, hotel rooms, rental cars, electronics, women. Wait — what? [More]

Most Americans Giving Black Friday The Cold Shoulder

Most Americans Giving Black Friday The Cold Shoulder

Despite all the hype and hoopla and multi-page spreads, most Americans are planning on doing absolutely no shopping at all on Black Friday, according to a new survey. [More]

How Many Slaves Work For You?

How Many Slaves Work For You?

There’s a decent chance that slaves have handled something you own. The coltan in your smartphone. The beans in that coffee you’re sipping. The cotton in the underwear you’re sitting in. All around the world, forced labor is used to mine and harvest the raw materials that goes up the supply chain and into the products you own. So how many slaves do you have working for you? This interactive, beautifully designed, 11-question survey calculates it for you. [More]

Walmart.com Has Slowest Shipping, Costco.com Has Fastest

Walmart.com Has Slowest Shipping, Costco.com Has Fastest

Two days before school starts and you need those pencils and TI-89 calculators, stat? If online shopping is the route you’re going, Costco will get it to you faster than Walmart, says a new survey. [More]