Consumerist
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privacy
contests
Fill Out Our Survey, Enter Drawing For $300 AMEX Card
Our publisher's advertising monkeys are giving you the chance to win a $300 AMEX card if you tell us a little bit about yourself in this 5-10 minute survey. Giving an email address is optional to complete the survey, but necessary if you want to be eligible for the drawing, otherwise we won't have any way to contact you.
(Photo: Getty)
surveys
ConsumerSay Wants All Your Data, Will Give You $20 For It
Pssst, wanna make an easy $20? Just give all your bank account and personal data over to ConsumerSay, a consumer opinion and behavior tracking firm owned by Lightspeed Research. Jen, who sometimes fills out surveys for freebies and cash, got an email from them offering her $20 for only 5 to 10 minutes of her time. Oh, and all of her financial transaction data. More »
customer service
Top 10 Complaints Keeping Shoppers From Returning (It's The Sales Staff)
Smartypants at the Wharton School of Business surveyed shoppers to find out what pissed them off most about the in-store experience, and it turns out it's mainly the sales staff. Here's the top 10 problems that shoppers said bothered them to the point that they wouldn't go back to the store.
10. Sales Associate (SA) A ignored you - did not say hello, smile, make eye contact 21
9. SA didn't listen when explaining what you wanted 22
8. Product/item was out of stock 22
7. SA not very polite, courteous 24
6. SA not interested in helping you find what looking for 27
5. SA insensitive to long check-out lines 27
4. SA acted like you were intruding on their time/conversations 29
3. SA followed, pestered when you wanted to browse on own 30
2. Could not find anyone when needed help 31
1. SA had 'that's not my department' attitude 32
Does this hold true for you? What most turns you off when you go out shopping?
Shopper Research Pinpoints Loyalty, Problems [ifoAppleStore] (Thanks to Jgodsey!)
What Customers Expect Sales Associates To Contribute Toward The In-Store Experience (Powerpoint)
(Photo: Getty)
real estate
33% Of Homeowners Say Their Homes Depreciated In Value In February
A new survey from Reuters and the University of Michigan found that a third of homeowners felt their homes lost value in February, compared to 16% a year ago. For the first time in the survey's history (we don't know how long they've been doing it, but they cite numbers from as far back as 1992), "the proportion of homeowners who reported falling home prices was greater than the proportion that reported gains."More »
rankings
Latest ACSI Survey Is Out: You Really Like Dollar General
The American Customer Satisfaction Index has released its latest scores of retail businesses, so we thought we'd take a look at the department store rankings by constructing a handy graph. When it comes to customer satisfaction, apparently Dollar General is doing something right—and Wal-Mart, as usual, is doing lots of things wrong. More »
24% of consumers say they won't finish shopping until December 23rd. [Consumer Reports]
food safety
Meat Industry Discovers Consumers' Trust Has Eroded
The meat and poultry industries have learned that if you poison your customers enough times, they'll eventually start losing trust in you—although, oddly, they won't change their purchasing habits. That's the takeaway from a study carried out by Meatingplace.com (snicker) and "its sister publication POULTRY" (ha ha WHERE'S CHRIS HANSON). However, no description of the study is provided other than that Zoomerang.com was used, so we're not sure if the results are at all meaningful. We're just glad the meat industry is starting to notice something's wrong. More »
cell phones
Consumer Reports Survey Discovers People Hate Cell Phone Companies
The next issue of Consumer Reports will contain the results of a nationwide customer satisfaction survey for the mobile phone industry. In a surprise to no one who actually has a mobile phone, the cellular industry is "among the lowest-rated services" for consumers, particularly because of termination fees, high prices, and confusing contracts.More »
19% of 64,000 shoppers surveyed said they set up wishlists with retailers at some point, up from 11% in 2005. [source: NPD Group]
chinese poison train
Only 22% Of American Importers Of Chinese Goods Have Reviewed Their Supply Chain
A survey of global manufacturers found that only 22% have reviewed their supply chain in light of the Mattel lead toy recall situation. Of that number, 1/3 said they would change how they go about evaluating suppliers. 30% said they were sending quality inspectors to overseas plants. Most of the executives said their greatest fear in doing business with China wasn't defective products, but that the Chinese would make knockoffs of their wares.
Survey: Global Manufacturers Staying Put in China [the smart cube blog]
surveys
Do You Shop At Work?
Surveys! Is there nothing they can't measure? Apparently yes: the number of Americans who shop online while they're at work. According to Spherion, 30% of workers use their computers at work to shop online during the holidays. Accountemps says the number is 21%, the Memphis Business Journal says 38%, and Shop.org says it's 54.5%. More »
supermarkets
Survey Says 73% Of Shoppers Don't Care For Their Grocery Stores
Earlier this month, IBM released some interesting findings about grocery shoppers from its new study "Why Advocacy Matters to Grocers," including:- 73% of shoppers "feel either antagonistic towards or have no loyalty to their local supermarket"
happy holidays
Prepare for disappointment this holiday season because a survey from Deloitte & Touche says the average consumer is planning to spend less on fewer presents. The average New England holiday shopping budget is down 19% to $517, and the average shopper is prepared to buy only 24 gifts - which to us, still seems like a lot.
More »
Consumers Plan To Purchase Fewer, Cheaper Presents
Prepare for disappointment this holiday season because a survey from Deloitte & Touche says the average consumer is planning to spend less on fewer presents. The average New England holiday shopping budget is down 19% to $517, and the average shopper is prepared to buy only 24 gifts - which to us, still seems like a lot.
More »
surveys
Consumers Grow Unhappier With Buying Cellphones
Customer satisfaction with buying cellphones at stores fell this year, reports J.D. Power and Associates in the recently released 2007 Wireless Retail Sales Satisfaction StudySM-Volume 2.
Industry scores dropped 12 points on 1,000 point scale. Verizon has the highest ratings at 726. Sprint scored the lowest with 679. The average is 709. According to the survey, the four most important factors driving customer satisfaction are sales staff (51%); store display (17%); store facility (16%); and price/promotion (16%).
The study's authors claim in the press release that the biggest thumb on customer satisfaction scores are employees in big box retail stores who using high-pressure sales tactics and not accurately conveying product and
service information. Gee, I wonder who that could be...
2007 Wireless Retail Sales Satisfaction StudySM-Volume 2 [J.D. Power and Associates]
surveys
Top 10 Consumer Frauds
An estimated 30.2 million Americans were victims of fraud last year, which is about 13.5% of the adult population, according to the just released results of the 2005 FTC Consumer Fraud Survey. (Yes, it takes them two years to get the results out the door).
10. Business Opportunities: .8 mil
9. Credit Repair Scams: 1.2 mil
8. Advance-Fee Loans: 1.7 mil
7. Unauthorized Billing - Internet Services: 1.8 mil
6. Credit Card Insurance: 2.1 mil
5. Work-at-Home Programs: 2.4 mil
4. Prize Promotions: 2.7 mil
3. Unauthorized Billing: Buyers Clubs 3.2 mil
2. Foreign Lottery Scams: 3.2 mil
1. Fraudulent Weight-Loss Products: 4.8 mil
To protect yourself, the FTC advises only dealing with reputable companies, reading the small print, resisting the urge to "act now," protecting your personal info, never paying a dime for stuff touted as "free," and reporting fraud at FTC.gov.
surveys
American Express ranks highest in customer satisfaction in the J.D. Power and Associates 2007 Credit Card Satisfaction Study. They said there's two types of customers. One is transactors, who pay their bill off in full each month and for whom membership benefits are the most important drivers of customer satisfaction. The other is revolvers, who don't pay their bill off in full each month, and for whom APR and fees are the most important drivers of customer satisfaction. So if we flip this survey over....
More »
American Express Customers Are Most Satisfied, HSBC, Least
American Express ranks highest in customer satisfaction in the J.D. Power and Associates 2007 Credit Card Satisfaction Study. They said there's two types of customers. One is transactors, who pay their bill off in full each month and for whom membership benefits are the most important drivers of customer satisfaction. The other is revolvers, who don't pay their bill off in full each month, and for whom APR and fees are the most important drivers of customer satisfaction. So if we flip this survey over....
More »
polls
