Consumerist
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Posts Tagged “
Supervisors
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charges
Sprint: Military, Eh? Here's Your $500 Bill
Sprint thanked Ryan for his tour with the Navy by charging him $0.75 per minute for airtime, resulting in a $500 bill. When Ryan complained, Sprint's customer service representatives called him irresponsible, and gently explained that they couldn't care less about his problem. More »
insiders
5 Confessions Of An Apple Tech Support Supervisor
A tech support supervisor, from what we figure to be Apple, has stepped forward to break down some behind-the-scenes workings with his underlings who sometimes make both his and consumer's lives difficult. For instance, one of the reasons you might be on hold so long is agents using fake work codes to avoid taking calls. Also, we know that metrics rule the call centers, but, in one of the confessions, he talks about how not only is it important to not go over your average handle time, you also can't go too far under. Just strive to be perfectly average, and you'll go far... More »
leaks
An anonymous tipster sent us AOL's 153 page internal collections guidebook for prying money out of delinquent account holders. The guide shows that AOL is following some of the debt industry's most egregious collection tactics by encouraging agents to deceive and lie to customers. After the jump we present AOL's scare tactics, tricks to negotiating a substantial discount, and the full collections guide.
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Exclusive: AOL's Collections Guide Encourages Agents To Lie And Deceive
An anonymous tipster sent us AOL's 153 page internal collections guidebook for prying money out of delinquent account holders. The guide shows that AOL is following some of the debt industry's most egregious collection tactics by encouraging agents to deceive and lie to customers. After the jump we present AOL's scare tactics, tricks to negotiating a substantial discount, and the full collections guide.
More »
complaints
Returning A Defective Home Theater To Circuit City Makes You Bang Your Head Against A Wall
"On November 29th, 2007, I purchased a Phillips HTS3544 HTIB (Home Theater in-a-box) online at circuit city.com for $197.47. This included the extra that I paid for expedited 3-day shipping. Done. I thought with the weekend coming up I would receive it around December 3rd-4th. And thats when the problems started rolling on it. The first problem was that the circuit city warehouse didn't even notify FedEx until December 4th, and I didn't receive the item until December 7th (which is 3-day on FedEx's part). Okay, fine, I think Ill just call and have the extra charges refunded. But no way did I know this would spiral into what it has become." More »
FOX Business Network picks up our Sony PS3 "excessive dust voids your warranty" story [FOX Business Network]
audio
A Sony CSR admitted to reader Ive that dust should not void a Playstation 3's warranty. Transcript and audio, after the jump.
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Sony CSR: What? No! Dust Doesn't Void Your PS3 Warranty!
A Sony CSR admitted to reader Ive that dust should not void a Playstation 3's warranty. Transcript and audio, after the jump.
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sony
"I just got off the phone With PS3 customer support who kindly informed me that my PS3 is "too dusty" to be replaced under warranty. But won't provide pictures unless they are subpoenaed."
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Dust Voids PS3 Warranty
"I just got off the phone With PS3 customer support who kindly informed me that my PS3 is "too dusty" to be replaced under warranty. But won't provide pictures unless they are subpoenaed."
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amazon
Amazon Fumbles Gift Card Order
Amazon failed to deliver a $75 gift card reader Michael purchased for a business associate in 2004. Michael was notified of the failure in 2006, and issued a claim code worth $75. When Michael tried to use the code, it came up as invalid. Michael called Amazon and went through three representatives before reaching a supervisor.She eventually decided that the reason the claim code was not working was because Amazon had expired it after sending it to me, and there was nothing she could do. It didn't matter that Amazon's web site said that gift certificates sold to people in Massachusetts don't expire. It didn't matter that Massachusetts state law required that the gift certificate remain valid for a minimum of 7 years (or forever if it doesn't clearly state an expiration date, which is what actually applies to this case). It didn't matter that Amazon had never sent the gift certificate to the original intended recipient, it didn't matter that Amazon had told me it was valid right before expiring it, what mattered was that the gift certificate had expired and so there was nothing that could be done.The resolution, and Michael's email, inside... More »
