Steven opened a free checking account with SunTrust, the bank that holds his mortgage, because it was free and convenient. But something strange started to happen: payments to his home equity line of credit began to magically disappear. His local bank staff denied that this was happening or that it was even possible, but it kept happening. It was convenient, so he didn’t look too far into it. Until the auto-payments that never existed stopped. [More]
Stephen had an account at Suntrust, and decided to leave that bank behind and start a shiny new credit union account with his wife. He left the Suntrust account open instead of withdrawing all of his money and transferring it to the new account, spending it until it was empty, then going in to close it. This plan would have worked beautifully if Suntrust had actually closed the account when he asked them to. [More]
Millions of Americans have lost their homes in the last few years and — as any reader of Consumerist knows — the banks who foreclosed on those properties have also made more than their fair share of errors. Thus, starting today, 14 of the country’s largest mortgage servicers are contacting millions of foreclosed-upon former homeowners to offer them the opportunity to have their cases independently reviewed. [More]
With banks taking more and more heat from the banking public — and oodles of people reportedly switching accounts to more consumer-friendly credit unions — SunTrust announced today that it is eliminating the monthly debit card fee for Everyday Checking and will be refunding that fee to customers who have already paid. [More]
With financial institutions like SunTrust and Bank of America implementing fees for using debit cards to make purchases — and a number of other banks doing regional tests on similar fees — a new survey says that nearly one out of three American consumers would leave their bank if it introduced such a fee. [More]
Two weeks after asking regulators to investigate Bank of America’s plan to charge some customers a $5 fee to make purchases with their debit cards, our cousins at Consumers Union have taken their case directly to the bank’s CEO. [More]
The next bank to do away with free checking is SunTrust, and they’ve got their own unique twist on it. [More]
Last week, we wrote about JPMorgan Chase’s decision to get rid of rewards programs for debit card users in response to a new law that will slash the amount of money banks receive per debit card transaction. Now comes news that at least two other banks — Wells Fargo and SunTrust — have followed suit. [More]
After more digging, we ferreted out some of those notoriously hard to find bank’s fee schedules. These list all the fees a bank can levy against a consumer’s personal checking or savings account. Most are buried to some extent, limiting consumer’s abilities to shop around.
You can’t please all of the people all of the time, but you can try. Here’s a list of the online banks that are trying the hardest.
Ring ring, Mr. Banker, pick up the phone, we hit the stopwatch and hang up. Here are the results.
Today’s results in our week-long test of how long it takes banks humanoids to pick up the ring ring ring.
The results of today’s benchmark test to see how long it takes banks’ live humans to pick up the phone.
We’ll be calling up the banks this week to see who’s the quickest at having a human pick up the phone.