Should a screen capture be legally binding in any way? We like to think that taking a screencap of a great price or another problem is a foolproof way to hold on to evidence, but there’s a small flaw in that plan. It’s called “image manipulation.” Or, to use a trademarked term, Photoshop. This is probably the reason why Amazon refuses to take the screencap that Anthony took of a sunglasses description as rock-solid proof that they had an error in their listings. He says that he grabbed the image for a different reason, but was glad to have it when Amazon claimed that the sunglasses he bought as polarized were actually non-polarized. [More]
Someone bought a pair of sunglasses from Nataly on eBay. That happens. Usually it’s a good thing. The problem for Nataly was that the buyer claimed to be unhappy and wanted to return the sunglasses, even though she had a strict “no returns” policy. Thanks to eBay’s strict pro-buyer stance, she was ordered to send the customer a refund. In return, they sent her a package back. That package did not contain the sunglasses. [More]
Brett tried on a pair of “Made in Italy” Ray-Bans at a Sunglass Hut and liked them, but they were the display model so he had to come back to pick up his own a few days later. When he did, he discovered that the real pair he bought said “Made in China,” and in his opinion they felt lower quality. [More]
As we noted last week, Luxottica is the company behind pretty much all eyewear on the market these days, and you know what that means when it comes to customer service: if you don’t have to compete to keep your customers happy, why bother? That’s why Patricia is facing a ridiculously high repair fee, but can’t get through on the provided phone number to tell Luxottica to cancel the repair. In fact, every time she calls she’s put on hold and then disconnected. [More]
I don’t know about you, but when I go out in the sun, I’ll only wear a pair of hugely oversized $500 Dolce & Gabbana shades so that I’m easily recognized by the paparazzi. But apparently, says the Wall Street Journal, I need not have spent my entire month’s paycheck on my designer specs. [More]
Did you know your eyes have probably been viewing things in only 480 vertical lines of resolution? Thankfully someone out there isn’t as stupid as the rest of us, and realized that if our television sets can be upgraded to HD, so can our eyeballs. At least they can with the help of these special sunglasses.
I ordered some sunglasses from ALDO. They arrived in a bubble-mailer, with a broken bridge. They were also the wrong color. I filled out their online return request and selected “defective” from the dropdown box. A couple days later they replied with their compensation “offer” – free shipping off my next order. Um, no. Making their offer even less satisfactory, ALDO just sent me a separate email general promotional email with a coupon code for free shipping. So I replied back describing the situation in more detail and asking point-blank for a full-refund. If they don’t give me a refund, I’ll do a chargeback.
Sometimes it’s just right to be right.