Hotwire Partially Refunds Cost Of Non-Suite Hotel Room

Hotwire Partially Refunds Cost Of Non-Suite Hotel Room

Yesterday we mentioned that you might not want to take the “S” icon—it stands for “suite”—too seriously on a Hotwire hotel room listing, because Jeff did and ended up in a room that was definitely not a suite. When he called Hotwire, they told him that the icons only show what’s offered at the hotel, not what he’s actually getting.

Using Hotwire To Find A Hotel Room? Take Those Little Icons With A Grain Of Salt

Using Hotwire To Find A Hotel Room? Take Those Little Icons With A Grain Of Salt

Update: Hotwire has partially refunded the cost of the room and clarified that if it said it was a suite, it should have been a suite. They’ve removed the “S” icon from the listing.