Consumerist
don't try this at home
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success stories
Honest E-mail To Priceline Gets Executive Customer Service Attention
Mohamed made a mistake, forgetting to use his Priceline bonus cash on a transaction. He contacted Priceline through their online help interface and was stunned at the quick and helpful response he received. His request was forwarded straight to the executive customer service team, and taken care of immediately. More » -
lemon law
Man Gets Defective Mini Refunded With Awesome And Polite Letter
At first he thought it was an earthquake, being in California and all. Then Eric realized, no, it was his Mini Cooper that was violently shaking. More » -
success stories
AT&T Waives $645 In Early Termination Fees For Reader With No Service
Reader Y0himba was a loyal and happy customer of AT&T Wireless. But then the iPhone 3Gs became cheaper and proliferated, and he told both Consumerist and AT&T that his family's phones became completely non-functional. But this is not a complaint—it is a tale of victory. More » -
success stories
Letter To Target CEO Gets Newlyweds Registry Discount, Gift Card, Apology
After the wedding has passed and gifts are all opened, married couples who has registered at Target receives a coupon for 10% off any items on their registry that they didn't receive. It's a nice promotion that gives happy couples a break on that eighth place setting, and maybe the Kitchenaid mixer no one wanted to drag into the reception.
Readers and loyal Target shoppers Alexander and Gwendolyn were promised this coupon, and patiently waited for its arrival. And when we say "they waited," we mean they've already celebrated their first anniversary. More »
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success stories
Reader Receives $900 For Broken Laptop In Small Claims Court
Ryan in North Dakota bought a very nice HP laptop in 2007. This particular model, he DV6000, has a certain flaw, and HP extended the warranty to cover inevitable repairs. But when the computer broke down for the second time at the tender age of two and a half years, and HP wouldn't repair it for free, he was angry. He had expected to get at least four years' use out of the laptop. More » -
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success stories
American Express Leaves Customer Stranded In Mumbai With No Money
Wait a minute...that headline sounds familiar. It doesn't have the desolate ring that "stranded in Siberia" has, but Josiah recently found himself without available credit in Mumbai. He recently had made a large payment on his American Express balance, see, and AmEx cut his credit limit accordingly—down to his current balance. Stranded without money in Mumbai? More » -
success stories
EECB To Toys R Us Results In Refund, Personal Apology, Free Toy
Seth had what should have been a fairly simple problem. His son's radio control car broke after only a few weeks of use. The toy was purchased at and manufactured by Toys R Us, and an e-mail to the support address included with the toy bounced. No one in the company's usual customer service channels could resolve his problem, and the people whose job it was to help customers in this situation never managed to contact him.
With no other options, he researched the e-mail addresses of the company's executive board and fired off a carefully crafted executive e-mail carpet bomb. More »
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success stories
Funai Finally Answers The Phone, Offers Refund For Dead 5-Month-Old TV
Thanks to their own determination and a tip from a fellow Consumerist reader, Tavie and Gina have finally found someone at Funai willing to not only answer the phone, but grant them a refund for their Sylvania television that died after only a few months of use. The amount of effort needed to get this result is a little disheartening, but we're thrilled at the happy ending, and we now have helpful information for other customers who encounter problems with Funai. More » -
success stories
EECB To Generator Company Results In Out-Of-Warranty Replacement
Here's an example of a great EECB that worked: even though Joe's generator was out of warranty and the first two levels of customer service refused to help him, he was able to convince the company's execs to make good on a defective starter. More » -
success stories
E.E.C.B. Forces Best Buy To Finally Replace Defective TV
It took an Executive Email Carpet Bomb to convince Best Buy to replace Bryan's Panasonic LiFi LCD Projection TV after it ate through four lamps. Bryan had purchased Best Buy's extended warranty, which contains a no lemon clause that promises a replacement after three failed repairs. Best Buy conveniently insisted that replacing the broken lamp did not count as a "qualified repair." Bryan first escalated his complaint through normal channels; when he had no other choice, he launched the mighty EECB. More » -
good news
National Arbitration Forum Exits Credit Card Dispute Business
Score one for the consumer over unfair arbitration. Just last week, Minnesota's Attorney General sued the National Arbitration Forum (NAF) for fraud, false advertising, and deceptive trade practices—and now the company has agreed to pull out of the credit card business entirely. According to the settlement reached on July 17th, "The only business NAF can now be involved with is in arbitrating Internet domain disputes, a business it has long been in." More » -
success stories
How I Lost 100.4 Pounds In 6 Months
Reader Tyler started 344pounds.com to document his weight loss journey. We've checked in with him before when he lost 32 and then 54.6 pounds. Now that he's hit the hundred-pound-loss mark, Tyler wrote this feature for us to share his methods.
On January 15th, I weighed 344.2 pounds. As of July 8th, I weigh 243.8 pounds. I've lost 100.4 pounds in the last 6 months by eating moderately (portion control) and exercising. I've gone from a 4XLT shirt and size 48 pants to wearing XL and size 38 pants. I no longer have high blood pressure, sleep apnea, or back problems. Here's how I did it. More »
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success stories
EECB Results In $525 Bank Of America Overdraft Fee Refund
Corey admits that he messed up. He was the one who didn't keep as close track of his transactions as he should have, and overdrafted his account. It was Bank of America's policies, however, that resulted in his being hit with fifteen overdraft fees at $35 each, for a total of $525 over the course of a weekend. Corey knew that he was in the wrong, but thought that these fees were unfair, and also more than he could afford. So what did he do? He used what he's learned from reading Consumerist to make his case to the people in charge. More » -
success stories
EECB Convinces Jiffy Lube To Pay For Repairs After Damaging Car
Jiffy Lube agreed to pay Alison over $250 after botching routine work that forced her to interrupt her road trip for emergency car repairs. Alison's mechanic said that Jiffy Lube's attempted transmission fluid flush could have caused "catastrophic car damage" if left unfixed. Jiffy Lube denied all responsibility until Alison fired off an Executive Email Carpet Bomb to C.E.O. Rick Altizer, who agreed not only to reimburse for the repairs, but refunded the original cost of the transmission fluid flush, and tossed in a few coupons for free oil changes. More » -
success stories
EECB Finally Gets Someone At Bank Of America To Listen, Admit Responsibility
Bank of America messed up Andy's credit score by failing to send him credit card statements or giving him online access to an old account he only recently started using again. They also refused to work with him over the phone, telling him each time he called that they had no record of his previous conversations with customer service and therefore no reason to believe him. More » -
follow ups
Best Buy Accepts 12 Year Old Gift Certificate Without Complaint
Jon wrote back with the results of his attempt to redeem a gift certificate that's over a decade old. More » -
eecb
Executive Email Carpet Bomb Scores Hit On Time Warner Cable
For the past two years, Time Warner has charged Eric $10 per month above its published rates. Eric called and made what he thought was a fair offer: In exchange for refunding only one year's worth of overcharges, he would add a premium cable service. A Time Warner supervisor responded with: "this is not let's make a deal," and then offered to refund three months worth of overcharges. Offended and armed with a reasonable request, Eric decided to unleash the mighty Executive Email Carpet Bomb. More »
