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    Consumerist
    • success stories

      Letter To Target CEO Gets Newlyweds Registry Discount, Gift Card, Apology

      After the wedding has passed and gifts are all opened, married couples who has registered at Target receives a coupon for 10% off any items on their registry that they didn't receive. It's a nice promotion that gives happy couples a break on that eighth place setting, and maybe the Kitchenaid mixer no one wanted to drag into the reception.

      Readers and loyal Target shoppers Alexander and Gwendolyn were promised this coupon, and patiently waited for its arrival. And when we say "they waited," we mean they've already celebrated their first anniversary. More »

      8:00 AM on Sat Oct 31 2009
      By Laura Northrup
      6,968 views, 67 comments

      Most discussed DevoAlmighty: Seriously?? All that for 10%??? more »

    • success stories

      Reader Receives $900 For Broken Laptop In Small Claims Court

      Ryan in North Dakota bought a very nice HP laptop in 2007. This particular model, he DV6000, has a certain flaw, and HP extended the warranty to cover inevitable repairs. But when the computer broke down for the second time at the tender age of two and a half years, and HP wouldn't repair it for free, he was angry. He had expected to get at least four years' use out of the laptop. More »

      2:45 PM on Fri Oct 23 2009
      By Laura Northrup
      10,076 views, 106 comments

      Most discussed thompson: "I spent $1,150 on this laptop expecting to get at least four full years of use out of it. I more »

    • don't try this at home

      Bank Of America Reaches Out To Angry YouTube Star

      While we don't recommend doing this on a large scale, one woman's YouTube debt revolt has succeeded. Ann MInch, a YouTube sensation and then-unemployed credit card rebel, has been offered a lower interest rate on her card. More »

      10:40 AM on Thu Sep 24 2009
      By Laura Northrup
      19,779 views, 118 comments

    • success stories

      American Express Leaves Customer Stranded In Mumbai With No Money

      Wait a minute...that headline sounds familiar. It doesn't have the desolate ring that "stranded in Siberia" has, but Josiah recently found himself without available credit in Mumbai. He recently had made a large payment on his American Express balance, see, and AmEx cut his credit limit accordingly—down to his current balance. Stranded without money in Mumbai? More »

      1:30 PM on Sun Sep 6 2009
      By Laura Northrup
      16,906 views, 89 comments

      Most discussed dragonfire81: Am I going to get disemvoweled if I make the obligatory comment that you MUST make sure to have an more »

    • success stories

      EECB To Toys R Us Results In Refund, Personal Apology, Free Toy

      Seth had what should have been a fairly simple problem. His son's radio control car broke after only a few weeks of use. The toy was purchased at and manufactured by Toys R Us, and an e-mail to the support address included with the toy bounced. No one in the company's usual customer service channels could resolve his problem, and the people whose job it was to help customers in this situation never managed to contact him.

      With no other options, he researched the e-mail addresses of the company's executive board and fired off a carefully crafted executive e-mail carpet bomb. More »

      5:30 PM on Sun Aug 30 2009
      By Laura Northrup
      8,440 views, 40 comments

      Most discussed yentaleh: What a wonderful solution to the problems this poor man was having. I for one do not shop at Toys more »

    • success stories

      Funai Finally Answers The Phone, Offers Refund For Dead 5-Month-Old TV

      Thanks to their own determination and a tip from a fellow Consumerist reader, Tavie and Gina have finally found someone at Funai willing to not only answer the phone, but grant them a refund for their Sylvania television that died after only a few months of use. The amount of effort needed to get this result is a little disheartening, but we're thrilled at the happy ending, and we now have helpful information for other customers who encounter problems with Funai. More »

      9:30 AM on Sat Aug 22 2009
      By Laura Northrup
      6,113 views, 25 comments

      Most discussed Rachacha: It sounds like in 15 years Funai has not improved on their quality much. I used to work in an more »

    • success stories

      EECB To Generator Company Results In Out-Of-Warranty Replacement

      Here's an example of a great EECB that worked: even though Joe's generator was out of warranty and the first two levels of customer service refused to help him, he was able to convince the company's execs to make good on a defective starter. More »

      6:35 PM on Mon Aug 17 2009
      By Chris Walters
      5,465 views, 23 comments

      Most discussed AgitatedDot: Stuff like this will only encourage more people to try EECBs without valid reason and simply slow everyone else in more »

    • success stories

      E.E.C.B. Forces Best Buy To Finally Replace Defective TV

      It took an Executive Email Carpet Bomb to convince Best Buy to replace Bryan's Panasonic LiFi LCD Projection TV after it ate through four lamps. Bryan had purchased Best Buy's extended warranty, which contains a no lemon clause that promises a replacement after three failed repairs. Best Buy conveniently insisted that replacing the broken lamp did not count as a "qualified repair." Bryan first escalated his complaint through normal channels; when he had no other choice, he launched the mighty EECB. More »

      7:00 PM on Mon Aug 10 2009
      By Carey Alexander
      25,268 views, 43 comments

      Most discussed OminousG: First off the tone of this posting isn't helping anyone Consumerist. BestBuy could have ignored the guy and you would more »

    • good news

      National Arbitration Forum Exits Credit Card Dispute Business

      Score one for the consumer over unfair arbitration. Just last week, Minnesota's Attorney General sued the National Arbitration Forum (NAF) for fraud, false advertising, and deceptive trade practices—and now the company has agreed to pull out of the credit card business entirely. According to the settlement reached on July 17th, "The only business NAF can now be involved with is in arbitrating Internet domain disputes, a business it has long been in." More »

      8:44 AM on Mon Jul 20 2009
      By Chris Walters
      5,357 views, 41 comments

      Most discussed Ben Popken: Shouldn't NAF just have made MN take them to arbitration? ;-) more »

    • success stories

      How I Lost 100.4 Pounds In 6 Months

      Reader Tyler started 344pounds.com to document his weight loss journey. We've checked in with him before when he lost 32 and then 54.6 pounds. Now that he's hit the hundred-pound-loss mark, Tyler wrote this feature for us to share his methods.

      On January 15th, I weighed 344.2 pounds. As of July 8th, I weigh 243.8 pounds. I've lost 100.4 pounds in the last 6 months by eating moderately (portion control) and exercising. I've gone from a 4XLT shirt and size 48 pants to wearing XL and size 38 pants. I no longer have high blood pressure, sleep apnea, or back problems. Here's how I did it. More »

      9:38 AM on Tue Jul 14 2009
      By Tyler
      41,958 views, 250 comments

      Most discussed Aladdyn: Eat less and exercise more? Crazy talk. plus was wondering why this was on here but technically I guess it more »

    • success stories

      EECB Results In $525 Bank Of America Overdraft Fee Refund

      Corey admits that he messed up. He was the one who didn't keep as close track of his transactions as he should have, and overdrafted his account. It was Bank of America's policies, however, that resulted in his being hit with fifteen overdraft fees at $35 each, for a total of $525 over the course of a weekend. Corey knew that he was in the wrong, but thought that these fees were unfair, and also more than he could afford. So what did he do? He used what he's learned from reading Consumerist to make his case to the people in charge. More »

      5:30 PM on Mon Jun 29 2009
      By Laura Northrup
      11,503 views, 88 comments

      Most discussed coren: I don't think he should have gotten them refunded. Reduced maybe, as the exorbitant nature of them is ridiculous, more »

    • success stories

      EECB Convinces Jiffy Lube To Pay For Repairs After Damaging Car

      Jiffy Lube agreed to pay Alison over $250 after botching routine work that forced her to interrupt her road trip for emergency car repairs. Alison's mechanic said that Jiffy Lube's attempted transmission fluid flush could have caused "catastrophic car damage" if left unfixed. Jiffy Lube denied all responsibility until Alison fired off an Executive Email Carpet Bomb to C.E.O. Rick Altizer, who agreed not only to reimburse for the repairs, but refunded the original cost of the transmission fluid flush, and tossed in a few coupons for free oil changes. More »

      12:00 PM on Sat Jun 27 2009
      By Carey Alexander
      6,925 views, 47 comments

      Most discussed Megan Squier: My husband worked as a mechanic before he went to college and here are some basic tips about transmissions for more »

    • success stories

      EECB Finally Gets Someone At Bank Of America To Listen, Admit Responsibility

      Bank of America messed up Andy's credit score by failing to send him credit card statements or giving him online access to an old account he only recently started using again. They also refused to work with him over the phone, telling him each time he called that they had no record of his previous conversations with customer service and therefore no reason to believe him. More »

      4:03 PM on Mon Jun 22 2009
      By Chris Walters
      6,397 views, 19 comments

      Most discussed CheritaChen: I'll say it before someone else (inevitably) does: that first time he called and had it explained to him why more »

    • follow ups

      Best Buy Accepts 12 Year Old Gift Certificate Without Complaint

      Jon wrote back with the results of his attempt to redeem a gift certificate that's over a decade old. More »

      5:37 PM on Fri Jun 19 2009
      By Chris Walters
      13,796 views, 47 comments

    • eecb

      Executive Email Carpet Bomb Scores Hit On Time Warner Cable

      For the past two years, Time Warner has charged Eric $10 per month above its published rates. Eric called and made what he thought was a fair offer: In exchange for refunding only one year's worth of overcharges, he would add a premium cable service. A Time Warner supervisor responded with: "this is not let's make a deal," and then offered to refund three months worth of overcharges. Offended and armed with a reasonable request, Eric decided to unleash the mighty Executive Email Carpet Bomb. More »

      6:00 PM on Sun Jun 14 2009
      By Carey Alexander
      16,749 views, 45 comments

      Most discussed pmcpa4: Both parties did wrongs here, and TW gets credit for going above and beyond.... But isn't also your job to more »

    • success stories

      Bank Of America Refunds $315 In Overdraft Fees Thanks To EECB

      Ryan convinced Bank of America to drop their demand for $315 from nine overdraft fees by sending a well-crafted Executive Email Carpet Bomb. Ryan admitted that he was wrong to expect his checks to clear so quickly, but gently reminded the bank that nine overdraft fees was excessive, and explained that he would consider taking his business elsewhere if they thought this was an acceptable way to treat a long-time customer. Two days later, the fees were gone. More »

      10:00 AM on Sun May 31 2009
      By Carey Alexander
      12,485 views, 78 comments

      Most discussed takes_so_little: Wow, negative crowd. Let me be the first to say: Congratulations! Nice letter! There's more to this story, sure, but more »

    • success stories

      College Student Calls Amex Executive Customer Service, Gets His Limit Reinstated

      Jon, like many American Express customers, had his credit limit slashed without warning recently. What he did next makes us feel all warm and fuzzy about our jobs here, because he found the necessary contact info buried in a post from 2007. Here's his story, proof that sometimes persistence pays off. More »

      7:58 PM on Thu May 7 2009
      By Chris Walters
      13,919 views, 42 comments

      Most discussed Winteridge2: No. No. Jon. Haven't you learned anything in college? You need to get less credit, not more »

    • success stories

      Letter To T-Mobile Executives Results In Fees Waived, Charges Reversed

      Chris was surprised to find that T-Mobile didn't cancel his account as promised a few months ago. What's worse, the note on his account that mentioned his cancellation request was missing, and nobody at customer service would help him. Chri works for a "very large consumer electronics company" that he won't name (we're pretty sure it's Apple) and thinks customer service is important, so he gave up on the CSR angle and instead came to our site to find contact info for T-Mobile executives. One EECB later, Chris is free from T-Mobile and the ETF they tried to apply. More »

      12:32 PM on Tue Apr 28 2009
      By Chris Walters
      5,761 views, 23 comments

      Most discussed MisterE: These auto debit plans to & from bank accounts are too damn easy to set up and impossible to stop. more »

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    New York, 7:40 PM
    Sun Nov 8
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