Despite Your Manly Bits, Art.com Signs You Up For Working Mother Magazine

Reader Brian doesn’t have a womb, so when he saw a copy of Working Mother magazine in his mailbox, he was pretty sure that he didn’t order it:

Last December I placed an order at art.com for a framed print which I intended to give as a Christmas present. I placed the order well within art.com’s recommended time frame for delivery in time for christmas. During the order they promised delivery by December 17th. Well, as you may guess December 17th came and went with no package (they shipped it on the 15th via DHL.) December 24th came and went with no package. DHL finally delivered it on the 26th after I had been forced to go out and purchase another gift to replace the one that had not arrived.

DirecTV Raises Rates, Warns Customers Not To Switch To Cable

DirecTV Raises Rates, Warns Customers Not To Switch To Cable

DirecTV is jacking up rates by 4% as of February 27 and is reminding newly disgruntled customers that DirecTV still ranks higher than cable according to the American Customer Satisfaction Index. Most customers can expect a $3-$5 increase, but don’t count on award-winning customer service.

Hollywood Video Signing Customers Up For Magazine Subscriptions Without Permission?

Hollywood Video Signing Customers Up For Magazine Subscriptions Without Permission?

We’ve received two letters claiming that Hollywood video is signing their customers up for magazine subscriptions without their consent. The scam sounds similar to the ones that Best Buy is accused of in their on-going racketeering lawsuit.

Shady Magazine Seller Ordered To Pay Over $7 Million

Shady Magazine Seller Ordered To Pay Over $7 Million

Kevin Trudeau isn’t the only one writhing in the icy grip of justice this week—one-time magazine subscription entrepreneur Richard L. Prochnow was ordered to pay over $7 million a few weeks ago when the U.S. Court of Appeals upheld a judgment from July of 2006. Prochnow ran Direct Sales International (DSI), a bad magazine company that lied to customers and trapped them in a “buying club” that charged monthly fees and was very difficult to cancel.

Time To Offer Flexible Magazine Subscriptions

Time To Offer Flexible Magazine Subscriptions

Taking a page from Netflix, Time is developing a service that will let customers pay a single monthly price for up to seven rotating magazine subscriptions. Dubbed Maghound, the service is Time’s attempt to augment the yearly subscription model by embracing the internet.

Sirius Cancels Loyal Customer's Lifetime Subscription, Charges Him For A New One

Sirius Cancels Loyal Customer's Lifetime Subscription, Charges Him For A New One

Say you’re a satellite radio company with a loyal, even evangelical customer—someone who listens daily, who keeps buying your products for the people around him, and who steadily expands his own collection of your hardware and subscriptions. Wouldn’t that be a great guy to screw over? Sirius seems to think so.

Blockbuster Store Requires New Members to Sign Up For Online Service?

Blockbuster Store Requires New Members to Sign Up For Online Service?

The guy at the counter told me that I had to show a driver’s license and major credit card (perfectly reasonable), pay a $10 dollar fee (a bit much, but acceptable) and sign up for their Netflix ripoff, Blockbuster Online. Wait, what? I told him that I didn’t want to sign up for Blockbuster Online, and he refused to let me start a membership without signing up. And of course I couldn’t rent movies without a membership, so I was forced to leave without my movies.

Third-Party Text Packages Cost Subscriber $7,000 In One Month

TampaForums member Treysdad received a $7,243.29 bill after subscribing to numerous third-party text packages. By purchasing an unlimited text message plan from Nextel, Treysdad thought he could receive any texts for free.

Car And Driver Is A Bitch

Car And Driver Is A Bitch

Car and Driver magazine sent Jim a real jerkoff collections notice, made all the more worse because his payment wasn’t even yet past due.

Match.com Joins The 19th Century

Match.com Joins The 19th Century

Match.com has sagely decided to stop requiring you to send a telegram to cancel your subscription.

Happy Sunshine Fun-Time Magazine Customer Service Happiness

Happy Sunshine Fun-Time Magazine Customer Service Happiness

Maybe it’s because of the nice sunny weather we’re having after days and days of dreary, grey weather, but we’re in a good mood today. And our good mood means we’re less inclined to take the all-companies-suck-all-the-time perspective that some readers seem to think we need to be employing. Sometimes, believe it or not, companies screw up and then actually fix the problem.

Adweek Bilks Blogger

Adweek Bilks Blogger

PR blog maven B.L. Ochman says Adweek screwed her over by charging her $19.95 a month for a magazine subscription she didn’t order.

Reader Gets Scammed For $1000’s in Bogus Magazine Subscriptions

Reader Gets Scammed For $1000’s in Bogus Magazine Subscriptions

Anya responded to a telemarketer’s call 2 years ago and bought some magazine subscriptions. She thought she was going to pay “somewhere between 14 and 44 dollars a month,” and paid with her debit card.

Even Brits Can’t Cancel Their Subscriptions

Even Brits Can’t Cancel Their Subscriptions

…and, of course, it’s not just AOL who instructs their customer service reps to exhort, pressure, extol even bully canceling customers into staying with the service. The entire industry of cancellation call centers seems to work upon customer retention quotas. And it’s not just in the U.S.

Best Buy Dupes Customers into Worst Mag Subscriptions

In a classic bait-and-switch, customers allege that Best Buy tells people they get a free magazine subscription and then charges them for it.