"I think the show just brought out Amy's inner demonic soul," says former waitress Katy of the famously defensive owner.

Waitress Fired By Amy’s Baking Company Tells All

In less than a week, Amy’s Baking Company in Scottsdale, AZ, has gone from a local eatery with a reputation for a touchy owner to an Internet sensation (of the worst kind) after appearing on Gordon Ramsay’s Kitchen Nightmares and then apparently going a bit bonkers online in response to all the negative feedback. Now one of the waitresses fired during the making of that Kitchen Nightmares episode is telling all. [More]

"I think the show just brought out Amy's inner demonic soul," says former waitress Katy of the famously defensive owner.

How Not To React To Internet Criticism: The Epic Facebook Meltdown Of Amy’s Baking Company

It appears that the owners of Amy’s Baking Company in Arizona expected an appearance on celebrity chef Gordon Ramsay’s “Kitchen Nightmares” program to vindicate them. They believed that they serve quality food, that they have been unfairly slandered by the entire Internet. Maybe they had never seen the reality program, which features last-ditch efforts to save failing restaurants run by people who are delusional or incompetent…and frequently both. [More]

Price Chopper Supermarket Emails Customer's Employer, Demands Disciplinary Action For Negative Tweet

Price Chopper Supermarket Emails Customer's Employer, Demands Disciplinary Action For Negative Tweet

Last week, a customer at Price Chopper in upstate New York tweeted a relatively mild insult about the store: “Every time I go to @PriceChopperNY I realize why they r not @wegmans. Tonight -bare produce areas & this sign 4 ex http://yfrog.com/2tfj9sj.” In return, Price Chopper contacted the man’s employer and complained about him. [More]

Congress Considers Federal Anti-Slapp Law To Protect Consumers From Angry Businesses

Congress Considers Federal Anti-Slapp Law To Protect Consumers From Angry Businesses

The New York Times has an article about Justin Kurtz, the college student who angered the owner of T&J Towing by creating a Facebook page about the company and who is now fighting a $750k defamation lawsuit. That sort of lawsuit–the kind meant to intimidate an opponent into silence–is called a “strategic lawsuit against public participation,” or Slapp. Now two Representatives are sponsoring a bill that would create a federal anti-Slapp law to protect consumers from vengeful businesses. [More]

Samsung Sues Journalist For Satirically Pointing Out That Its Chairman Keeps Getting Convicted Of Crimes

Samsung Sues Journalist For Satirically Pointing Out That Its Chairman Keeps Getting Convicted Of Crimes

Did you know that the chairman of Samsung, Lee Kun-hee, was convicted in 2008 for tax evasion in South Korea? Or that he was convicted in the 90s for bribing politicians? A British journalist, Michael Breen, wrote a satirical column in a South Korean newspaper last December, and now the electronics giant is suing him for libel. If found guilty, Breen could face jail time. [More]

Towing Company Sues Student Over Facebook Page

Towing Company Sues Student Over Facebook Page

T&J Towing of Kalamazoo, MI wants to send a message to anyone in the town who feels like complaining about the company online. They’ve filed a $750,000 defamation lawsuit against a Western Michigan University student for starting a Facebook page about them. [More]

Video Professor Goes After TechCrunch, Washington Post Over Scam Accusation

Video Professor Goes After TechCrunch, Washington Post Over Scam Accusation

The people at Video Professor, a mail order company that lures in customers with words like “free” and “trial” and then hits them with $290 in charges, are drifting back to their old habits again. They don’t like it when people accuse them of being a scam, even though they deliberately minimize or leave out altogether the expensive details of their offer, and even though hundreds of people have complained about difficulties getting refunds. This time, the targets are TechCrunch and the Washington Post, but as usual the whole “silence my online critics” strategy has backfired. [More]

PerfectPitch Owner Apologizes For DMCA Notice, Explains What Happened

PerfectPitch Owner Apologizes For DMCA Notice, Explains What Happened

Gary Boucherle, the owner of the website and product PerfectPitch, sent us an explanation of why he got Google to remove links to mentions of his product on another person’s blog.

PerfectPitch Uses DMCA To Get Product Mentions Removed From Google

PerfectPitch Uses DMCA To Get Product Mentions Removed From Google

Update: The owner of the website PerfectPitch.com has apologized for the takedown notice, and says it was an accident on his end. Here’s his email.

Ralph Lauren Is As Weirded Out By This Ad As We Are

Ralph Lauren Is As Weirded Out By This Ad As We Are

Fashion advertising has a long tradition of lying, but this comically stupid Ralph Lauren ad seems to have confused the human anatomy with a box of Pocky. Unfortunately, Ralph Lauren doesn’t want to be mocked for its own advertising, so it started sending out DMCA takedown notices to blogs who have posted the ad—both Boingboing and Photoshop Disasters have been ratted out to their ISPs. Blogspot took down the pic from Photoshop Disasters while it investigates, but Boingboing has posted it a second time.

Internet Alerted To Our Cash4Gold Investigation

Internet Alerted To Our Cash4Gold Investigation

Cash4Gold stipulates that you do not want to read [sukimania.ddo.jp/blog]

Sears Caught Selling "Grills to Cook Babies" Thanks To Poorly Built Website

Sears Caught Selling "Grills to Cook Babies" Thanks To Poorly Built Website

Yesterday a reader sent us a pretty funny screen capture of a Sears product page with a suspicious category description (see above). By the time we got around to checking it out, Sears had corrected the error. It turns out, however, that the real problem was the Sears website was built in a way that lets anyone mess with the category descriptions.

The Rockstar Energy Drink/Michael Savage Connection

The Rockstar Energy Drink/Michael Savage Connection

Look, another update! I think I misinterpreted the point of the legal threats yesterday when I wrote this post. As Savage listeners point out in the comments below, Michael Savage has never hidden the fact that his son is the CEO of Rockstar Energy Drink. The legal threats seem to be against people who are claiming that Michael Savage is directly involved in the company, which he is not. And no, there’s no behind-the-scenes shenanigans at work here making me post this; I just feel I need to clarify it after reading the comments.

Creative Backs Down, Reinstates Spurned Developer

Creative Backs Down, Reinstates Spurned Developer

Creative Labs heard your chest-beating across the internet and decided to reinstate spurned developer Daniel_K less than a week after booting him from their forums. Unlike Creative, Daniel_K issued drivers that allowed Creative sound cards to work properly under Vista, and even enabled previously crippled features. The drivers were downloaded over 100,000 times. The company thanked the developer by accusing him of “enabling our technology and IP to run on sound cards for which it was not originally offered or intended, [in] effect, stealing our goods.” Even though he has been reinstated, Daniel_K is still pissed.

Creative Sparks Customer Revolt When It Tries To Silence Third-Party Programmer

Creative Sparks Customer Revolt When It Tries To Silence Third-Party Programmer

Creative’s executive team will be coming in to quite a mess Monday morning, thanks to its VP of Screw Ups, Phil O’Shaughnessy. Friday morning, he posted a warning on the Creative customer forums that told programmer Daniel_K to stop writing his own drivers for their X-Fi sound cards. The cards still won’t work on Vista over a year after the OS was released, because Creative hasn’t released drivers for them—but by Mr. O’Shaughnessy’s account, Daniel_K is “stealing” from Creative by making the cards work. Then the weekend happened.

Plastic Surgery Company Sues Consumer Site For Negative Customer Reviews

Plastic Surgery Company Sues Consumer Site For Negative Customer Reviews

Lifestyle Lift claims it’s a “minor one-hour procedure with major results,” but a lot of customers who have paid for the procedure have been left unhappy, and they’ve consequently posted reviews about it on a plastic surgery review blog called RealSelf. Lifestyle Lift has sued RealSelf, claiming trademark infringement, and now RealSelf has countersued, claiming Lifestyle Lift padded RealSelf’s site with shill reviews.

"Tiny Details" Owner Sends Miniature Threats To Former Customer

"Tiny Details" Owner Sends Miniature Threats To Former Customer

Tiny Details is a work-at-home company that pays hobbyists to make little dollhousey things. You buy the materials from Tiny Details for $55, make the assigned object(s), and Tiny Details buys them back. Unfortunately, many customers have complained about problems getting payments or refunds from the company over the years—here’s their less-than-stellar BBB entry. Yesterday Kristopher Buchan, the owner of Tiny Details, emailed one former customer/client to tell him his complaints amounted to libel. Buchan demanded the customer remove them from teh interweb, and threatened him repeatedly with a lawsuit. And now we’re posting about it on The Consumerist! See how that works, Tiny Details?