If our readership understands anything, its fanatical devotion to one product and an almost equally fanatical need to make stores follow their own policies. That is how Tom got in serious trouble with the employees of his local Walmart. Or did the local Walmart’s employees get in trouble with Tom? Walmart promises to price-match local competitors, including the prices with loyalty cards. Except, apparently, when it comes to Pepsi. For Tom.
Jeff takes the generic form of Adderall, a mild stimulant prescribed for Attention Deficit Disorder. His health insurance uses prescription benefit company Caremark, which CVS owns, so he can pick up the 90-day refills that normally would go through mail order at a retail CVS pharmacy. Yay, how convenient! Only he ran into a problem the last time he needed to get more pills. The pharmacy technician demanded photo ID in order to drop off his prescription. To pick up the bottle of 90 pills, sure: it’s a controlled substance. But to drop off the prescription? [More]
Abel’s Copies is standing by their strict “No Refunds” policy even after ordering the wrong course packet for reader David. The workers at the off-campus bookstore near the University of Texas at Austin insisted there was only one instructor for David’s course and that they couldn’t order a new course packet unless David paid in advance. When David got home, he realized that Abel’s sold him the wrong packet. He called the store and learned that Abel’s had the right packet in stock for $25 less than he paid—but Abel’s refused to issue a refund…
Usually our shoplifter stories focus on being detained illegally or held at knifepoint by a rabid senior greeter who demands receipts*, but Target in Milwaukee toes the line when it comes to dealing with suspected theft. That’s why they fired a retired cop (warning: video) who stopped a teenager he saw stealing liquor for the second time in a month. He told her he’d seen her take rum a few weeks before and asked her what was in her bag this time. She showed him. He called her father. Target fired him because the store policy is that only certain managers can intercept shoplifters. We admire his attention to detail and desire to help, but we’re glad to see a Big Box retailer following its own policy.