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Should An Apology Credit Make Up For The Screwed-Up Order?

Ryan and his wife wanted to munch on pizza while watching Game of Thrones, because that’s a pretty great way to pass an evening. They ordered from Domino’s, but the wrong pizzas arrived with the wrong toppings pretty late. When they complained, they received a credit for a replacement order…that didn’t replace the items they had ordered. [More]

REI Ate My $385.04 Store Credit Like So Much Trail Mix

REI Ate My $385.04 Store Credit Like So Much Trail Mix

REI, the outdoors equipment co-op, has a very generous return policy. Brandon returned something and received a store credit in return, but can’t actually exchange it for merchandise. Company representatives told him that the credit still exists, but is mysteriously “on hold” – but no one knows why, or what that means. [More]

American Airlines Offers 6 Month No Interest No Payments Financing

American Airlines Offers 6 Month No Interest No Payments Financing

American Airlines is offering no interest no payments for 6 months on airline tickets purchased through an offer on their website. This means that, essentially, one can purchase an airline ticket in the same way that one purchases, say, furniture or a camcorder.

Victoria's Secret, Limited, Express Threaten To Fire Employees Who Don't Get Enough New Credit Card Accounts

Victoria's Secret, Limited, Express Threaten To Fire Employees Who Don't Get Enough New Credit Card Accounts

Yikes! We hate being bullied by clerks to open store credit accounts! Hate it! Read Jesica’s entire email inside.

Champion Sports’ Credit Policy Oscillates Smell Waves

Champion Sports’ Credit Policy Oscillates Smell Waves

Bernard is pissed. Pissed that his new Champion Sports sneakers lacerated his heel. Pissed that he lost the receipt. Pissed that he couldn’t find a replacement shoe he liked. And pissed that the store credit he was issued by Champion Sports was then arbitrarily reclaimed. As Bernard wrote to Champion: