Steve Jobs Doesn't Trust Consumerist

Steve Jobs Doesn't Trust Consumerist

Rob emailed Steve Jobs to tell him that until Apple fixed reader Joel’s account that had been billed $50,000 for iTunes purchases, he wouldn’t buy another Apple product. Replying via iPad, Steve Jobs told him, “I wouldn’t believe everything you read from places like this.” Ohhhh snap! But it wouldn’t be Jobs who had the last laugh… [More]

The iPad Is A Giant, $499 iPod Touch

The iPad Is A Giant, $499 iPod Touch

Apple’s Steve Jobs finally introduced that iPad the whole world has been talking about for the past two centuries. What can you do with it? Watch movies. Read ebooks and news. Send email. Play games. All from a shiny multitouch display. Right, the same stuff you can do on an iPhone (except make calls, but you can’t really do that on an iPhone either). But it’s bigger! Faster! And will only cost $499. Quick, where can I buy one? [More]

Smoking Near Apple Computers Creates Biohazard, Voids Warranty

Smoking Near Apple Computers Creates Biohazard, Voids Warranty

Unless you’ve just arrived in 2009 on a time machine, you know that smoking isn’t good for you. Did you know, that smoking isn’t good for your computer, either? It’s true, at least according to Apple. Two readers in different parts of the country claim that their Applecare warranties were voided due to secondhand smoke. Both readers appealed their cases up to the office of God Steve Jobs himself. Both lost.

Walt Disney Planning On Turning Stores Into Shopping Theme Parks

Walt Disney Planning On Turning Stores Into Shopping Theme Parks

Starting the middle of next year, Walt Disney will be rolling out a new version of its mall store format that is intended to suck in your child like a fairy princess crack pipe. “The goal is to make children clamor to visit the stores and stay longer,” writes Brooks Barnes in the New York Times, by using things like embedded chips in the packaging to trigger responses from the store’s furnishings, a rotating library of scents that fill the store, and karaoke.

Error-Ridden MacBook Gets Free Replacement After Nice Letter To Steve Jobs

Error-Ridden MacBook Gets Free Replacement After Nice Letter To Steve Jobs

After umpteen attempts to have his multiple MacBook Pro problems fixed, only to be told each time the laptop was working perfectly fine, Jordan wrote a polite email to Steve Jobs. He affirmed his Apple loyalty, laid out what happened to him, and asked for help. A couple of emails later and he was able to walk into an Apple store and swap his jalopy for one of the brand new MacBook Pros that just came out. You might analyze how the letter was written for clues to his success but really what it came down to was that he had gone in for repairs of the same problem more than three times, qualifying him for a refund or replacement under what is known as “lemon law,” and he got his issue under the nose of the guy at the top. Or at least the assistant who opens his email. Same difference. Jordan’s success story, inside…

iPod Nano Explodes While Charging

iPod Nano Explodes While Charging

Reader D’s first-gen iPod Nano was chugging power from his PC’s USB port when suddenly he saw it “explode open and start shooting sparks and spewing smoke.” Pictures inside, along with Apple’s response.

Jobs Confirms iPhone 'Kill Switch'

Jobs Confirms iPhone 'Kill Switch'

Last week, a developer discovered that the iPhone has the capability to quietly connect to Apple’s servers to check an application blacklist, and then disable any installed apps that are on the list. The story was quickly defused by blogs, but today the Wall Street Journal says Steve Jobs has confirmed that there really is an application “kill switch.”

Apple: Sorry We Wrote On Your Macbook Screen With Pen And Then Lost It, Here's A New Laptop

Apple: Sorry We Wrote On Your Macbook Screen With Pen And Then Lost It, Here's A New Laptop

Reader Brandon’s Macbook had some cracks and stuck pixels, so he sent it in to be repaired. When he got it back the cracks were fixed, but someone had written on his screen with pen. So, naturally, he sent it back. This time, they lost it. Don’t worry, there’s a happy ending.

"Dear Steve Jobs" Letter Hits Target And Gets Results

"Dear Steve Jobs" Letter Hits Target And Gets Results

Matt has a 1-year-old Macbook that was having some serious issues which included a dead power supply, overheating and some strange burn marks on the computer itself which, incidentally, was out of warranty. Matt’s roommate David decided to draft a nicely written letter and fire it off to Steve Jobs at sjobs@apple.com. To David’s delight, Steve Jobs took the letter on his iPhone and forwarded it to one of his assistants. Acute customer satisfaction ensued. David’s letter inside…

Dear Apple: My Macbook Keeps Trying To Light My House On Fire, Please Replace It

Dear Apple: My Macbook Keeps Trying To Light My House On Fire, Please Replace It

This poor guy is named Steve. Steve’s Macbook keeps trying to light his house on fire, so Steve would like replacement. He’s already sent the computer for repair several times, gotten it back, at which time it tried to light his house on fire again.

5 Years, 6 iPods, and $1495 Later, You Just Want One That Works

5 Years, 6 iPods, and $1495 Later, You Just Want One That Works

Last week, Reader Andrew CC’d us on this email to Steve Jobs:

Steve Jobs Rescues Your MacBook From Pittsburgh

Steve Jobs Rescues Your MacBook From Pittsburgh

My brother directed me to your site after I had a rather crappy time with the Apple Care people over the phone. Long story short, I sent my MacBook in to get fixed while I was at school in Pittsburgh and contacted them to have it redirected to my home in Canada once it was all done. Lo and behold, it got sent back to Pittsburgh even though I gave them plenty of information on how to contact me and strict instructions that it shouldn’t go back.

If Your Apple Is A Lemon, Try Emailing Steve Jobs

If Your Apple Is A Lemon, Try Emailing Steve Jobs

Yep, it’s another one of those “email Steve Jobs” posts.

Apple Urges You To "Take At Least Some Responsibility" For Your Defective iBook

Apple Urges You To "Take At Least Some Responsibility" For Your Defective iBook

Awhile back we posted a letter from a guy whose claim on a defective iBook G3 Logic Board repair was “9 months too late” and was denied by Apple. He wrote Steve Jobs and the Apple Executive Support team agreed to repair the defective unit under the “Extended iBook Logic Board Repair Program.”

Apple Won't Refund My Macbook, Which Is A Lemon

Apple Won't Refund My Macbook, Which Is A Lemon

“Dear Consumerist,

http://consumerist.com/2007/08/06/fake-steve-jobs-outed-by/

Fake Steve Jobs outed by New York Times, cannot refund your money. [Forbes]

Apple Executive Customer Support Fills You With Joy

Apple Executive Customer Support Fills You With Joy

Ahh, the pleasures of emailing Steve Jobs. Once again a reader writes in to tell us that after a warranty repair was denied, emailing Steve Jobs resulted in, uh, undenial. Undenial is not a word, but it is what happens when you email Steve Jobs.

Disney Will Stop Making Painfully Embarrassing, Awful Direct To DVD Sequels, And You Can Stop Buying Them

Disney Will Stop Making Painfully Embarrassing, Awful Direct To DVD Sequels, And You Can Stop Buying Them

Disney will discontinue their line of painfully embarrassing and awful direct to DVD sequels on the recommendation of Steve Jobs, according to MacWorld. We consider this a coup for parents, because no one older than 8 likes these steaming hunks of crap, yet they are extremely commercially successful.