Steve Jobs

Kablamo

iPod Nano Explodes While Charging

Reader D's first-gen iPod Nano was chugging power from his PC's USB port when suddenly he saw it "explode open and start shooting sparks and spewing smoke." Pictures inside, along with Apple's response. More »

7:15 PM on Sun Aug 17 2008
By Carey
115,393 views, 134 comments

Latest by iMike: @iMike: My bona fide suggestion on the appropriate tagging for this story was disemvoweled. Inappropriate use of disemvoweler. more »

iphone

Jobs Confirms iPhone 'Kill Switch'

Last week, a developer discovered that the iPhone has the capability to quietly connect to Apple's servers to check an application blacklist, and then disable any installed apps that are on the list. The story was quickly defused by blogs, but today the Wall Street Journal says Steve Jobs has confirmed that there really is an application "kill switch." More »

12:39 PM on Mon Aug 11 2008
By Chris Walters
17,992 views, 81 comments

Latest by CyberSkull: I think just sending a notice to all phones would be good enough. more »

happy endings

Apple: Sorry We Wrote On Your Macbook Screen With Pen And Then Lost It, Here's A New Laptop

Reader Brandon's Macbook had some cracks and stuck pixels, so he sent it in to be repaired. When he got it back the cracks were fixed, but someone had written on his screen with pen. So, naturally, he sent it back. This time, they lost it. Don't worry, there's a happy ending. More »

11:39 AM on Mon Jul 7 2008
By Meg Marco
10,045 views, 34 comments

Latest by TVarmy: @SkokieGuy: I do like that idea. And it'll be a better idea as technology continues to go more and more »

apple

"Dear Steve Jobs" Letter Hits Target And Gets Results

Matt has a 1-year-old Macbook that was having some serious issues which included a dead power supply, overheating and some strange burn marks on the computer itself which, incidentally, was out of warranty. Matt's roommate David decided to draft a nicely written letter and fire it off to Steve Jobs at sjobs@apple.com. To David's delight, Steve Jobs took the letter on his iPhone and forwarded it to one of his assistants. Acute customer satisfaction ensued. David's letter inside... More »

9:04 AM on Tue May 6 2008
By Jay Slatkin
12,538 views, 34 comments

Latest by LibertyReign: Man..this story really got to me.. Apples really suck...REALLY REALLY suck.. and now I am considering buying one.. It's like paying more »

apple firebook

Dear Apple: My Macbook Keeps Trying To Light My House On Fire, Please Replace It

This poor guy is named Steve. Steve's Macbook keeps trying to light his house on fire, so Steve would like replacement. He's already sent the computer for repair several times, gotten it back, at which time it tried to light his house on fire again.

The machine in question (which is not pictured here because Steve sent it to Apple to be repaired) likes to shoot off sparks that land on his copy of the New York Times. The NYT is not only the paper of record, but it also functions rather effectively as tinder. More »

11:09 AM on Thu Feb 21 2008
By Meg Marco
15,549 views, 116 comments

Latest by jwissick: @CaliforniaCajun: I know I am necroing this post, but just FYI, lawyers are not allowed in small claims court in more »

apple

5 Years, 6 iPods, and $1495 Later, You Just Want One That Works

Last week, Reader Andrew CC'd us on this email to Steve Jobs: More »

success stories

Steve Jobs Rescues Your MacBook From Pittsburgh

Steve Job's email address has the power to fetch your MacBook from Pittsburgh and send it to Canada. Reader Janelle writes:

My brother directed me to your site after I had a rather crappy time with the Apple Care people over the phone. Long story short, I sent my MacBook in to get fixed while I was at school in Pittsburgh and contacted them to have it redirected to my home in Canada once it was all done. Lo and behold, it got sent back to Pittsburgh even though I gave them plenty of information on how to contact me and strict instructions that it shouldn't go back.

More »

10:53 AM on Wed Dec 19 2007
By Meg Marco
6,808 views, 38 comments

Latest by coren: Damnit, Consumerist, quit making me miss Pburgh. more »

eecb

If Your Apple Is A Lemon, Try Emailing Steve Jobs

Yep, it's another one of those "email Steve Jobs" posts. More »

sad

Apple Urges You To "Take At Least Some Responsibility" For Your Defective iBook

Awhile back we posted a letter from a guy whose claim on a defective iBook G3 Logic Board repair was "9 months too late" and was denied by Apple. He wrote Steve Jobs and the Apple Executive Support team agreed to repair the defective unit under the "Extended iBook Logic Board Repair Program." More »

10:33 AM on Fri Sep 21 2007
By Meg Marco
5,801 views, 37 comments

Latest by Zeta_X: This dude sees an extended recall that expired 9 months ago. I don't know how long the recall was more »

help!

Apple Won't Refund My Macbook, Which Is A Lemon

"Dear Consumerist,

So I purchased a MacBook last year and it's been a nightmare. It's been replaced twice now, each time with multiple mail-out services before Apple would replace the laptop.

Each time Apple representatives told me that under warranty details they will refund at 'their discretion', which seems to mean never. Am I stuck with yet another lemon laptop now that I've run out of ways to escalate?
Does California offer me any good consumer protection? Can I take them to small claims court perhaps?" More »

10:46 AM on Tue Aug 14 2007
By Ben Popken
8,493 views, 50 comments

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