Last year, Lowe’s horribly botched Allen’s $3500 fence installation (see picture, left). When he complained, the installer and Lowes dodged responsibility, but still demanded $3500. Allen refused to pay and they sent his bill to collections. So Allen put up Lowes-sucks.com with pictures, correspondence and phone recordings of his customer service debacle. Instead of fixing Allen’s problem, Lowe’s sent him a cease-and-desist to get him to take down the website, claiming “trademark infringement.” That’s when our site picked it up, along with Ars Technica, Digg, and others, driving lots of traffic to Lowes-sucks.com That was a year ago. Now it seems Allen has won his fight.
UPDATE: Allen writes to say, “The issue between Lowe’s, their attorney and I was settled amicably and in a timely manner…” He couldn’t say more, but his website has been taken down.