Nearly 10 months after the owner of a chain of boutique hotels announced it would begin implementing the use of virtual keys to open guests’ rooms and streamline the check-in process, the plan is finally coming to fruition at 10 Starwood hotels around the world. [More]
A New Jersey couple has accused the W Hotel chain of functioning as a safe haven for prostitutes to ply their wares from the lobby, alleging in a personal-injury lawsuit that that atmosphere is responsible for an attack on the woman in June 2013. [More]
Having trouble with your Starwood hotels experience and regular customer service not helping? This guy might. After all, he founded the place.