Toyota says that 270,000 cars worldwide, including Lexus sedans, have potentially faulty engines. NHTSA says that the company has not formally notified the agency of a recall, but a supposedly reputable Japanese newspaper says that the company plans to inform government agencies of the issue on Monday. [More]
Yesterday, the New York Times wrote about a judge in Arizona who forced Wells Fargo to explain why it keeps stalling and being uncooperative with a customer who has been trying to get a loan modification request approved. Sadly, in the past week we’ve gotten two separate emails from homeowners who are also having trouble with getting banks to approve their requests for the government-sponsored loan modifications. “Who can we contact to complain?” asks one frustrated customer.
George’s Samsung monitor got the three-month itch and went kaput. When he started dealing with the customer’s service, he found that the monitor wasn’t the only thing that was broken.
Dave bought his mother a Samsung digital photo frame for Christmas—Christmas a year ago, and it stopped working after just a few weeks. Since then, Dave has tried regular customer service and executive customer service, he’s waited on hold for up to 2 hours at a time, and he’s waited patiently for RMAs that are promised but never sent. Now it looks like he’s throwing in the towel: “I no longer have the time or energy to waste with them.” You win this battle, Samsung! But you do realize that Dave—a small business owner who has made large Samsung purchases in the past—will never buy another one of your products, right?