The thing about locking up all of your merchandise behind glass is your customers can’t actually buy it. Well, they can if you have employees who give a damn about helping a customer. This Walgreens in Brooklyn does not have those kind of employees. [More]
Walgreens Launches Innovative Showroom Store, Where You Can Look But Not Buy
By June 9, 2010
By March 11, 2008
For the retail managers lurking here: an analysis of data from a “US specialty retailer” shows that not reducing staff during lean times leads to an increase in profit margins. [The Times South Africa]
United Cancels More Flights—Staffing Issues To Blame?
By January 2, 2008
Today United Airlines canceled almost 60 flights at airports around the country, bringing the airline’s total cancellations since December 23rd over 1,100 flights—far more than any of its rivals. United’s official excuse is weather, but according to the Reuters, pilots are saying United’s decision to scale back staffing has lead to the scheduling disaster.


