Losing access to your GMail account is tantamount to banishment from the internet, but Google’s non-existent customer support makes it nearly impossible for rightful owners to regain control of their accounts. The New York Times asked Google why they couldn’t afford to offer phone-based customer support, a simple question Google needed three people to answer.
By August 21, 2008
Gmail recently rolled out a change to its settings, where now you can permanently turn on SSL encryption. Do it now—your personal data will thank you for it. Besides, it’s going to get a lot easier to hack Gmail sessions very soon, because some guy is planning on releasing a hacking tool to the public in order to force Google to implement better security. [monkey_bites]
