Here’s the results of our week-long look into how long it takes humans at various cellphone companies to pick up the phone. Sprint was dead last and an old-school Nextel support line, first. Verizon and T-Mobile trailed not far behind.
Nextel Wins as Cellphone Company With Fastest Telephone Customer Service
By April 10, 2006
Time to Human, Mobiles, Day 5
By April 7, 2006
Only two more days to go in this week’s look at how long it takes a human at various mobile phone companies to pick up.
Time to Human, Mobiles, Day 4
By April 6, 2006
Today’s results in our week long trial to see how long it takes mobile phone carrier’s humans to pick up on the customer service line.
Time to Human, Cell Phone Companies Day 3
By April 5, 2006
All the mobile phone carriers performed very well today.

