(frankieleon)

Sprint Won’t Grant Employee Discount, New Customer Threatens Unholy Twitter War

Earlier today, we shared the story of a new Sprint customer who signed up because he was offered a 25% employee discount for a company he doesn’t actually work for. As it turns out, it doesn’t matter whether you work for the company or not: Sprint will still resist giving you the employee discount you were promised. That’s what Gerry learned. He works for the cable channel G4, part of NBC-Universal-Comcast-Kabletown, and is entitled to a 25% discount from Sprint. In theory. In practice, there doesn’t seem to be enough proof in the world for Sprint to believe that Gerry actually works where he says he does. Pay stub? No. Badge? No. E-mail address? No. Not enough. [More]

Sprint Salesman Offers 25% Off To Get Me To Switch, Forgets To Mention I’m Not Eligible

Sprint Salesman Offers 25% Off To Get Me To Switch, Forgets To Mention I’m Not Eligible

William assumed that the mobile phone kiosk salesman was acting as an agent of Sprint, trying to get him to switch. The offer was too good to refuse: 25% off, without having to work for a specific employer or any other qualification. They paid an ETF to Verizon and jumped ship. That’s when they learned that the discount wasn’t for just anyone: it was an employee discount, and William didn’t work for the company the salesman had claimed that he did. [More]

(Will Middelaer)

Did A Retailer Make You Buy Accessories With Your iPhone 5?

As you may know, our parent publication Consumer Reports sends a nationwide army of secret shoppers out into ordinary stores to purchase the items they review, in order to make sure that they don’t receive items that were handpicked for media outlets and triple-checked for flaw. One person dispatched to purchase an iPhone 5 from Sprint reports that anyone who wanted to buy the new Apple gadget was also required to buy an accessory package. [More]

Sprint Says Virgin Mobile Site Isn't Completely Insecure; Blogger Disagrees

Sprint Says Virgin Mobile Site Isn't Completely Insecure; Blogger Disagrees

Earlier this week, we told you about blogger Kevin Burke’s claims that the website for Virgin Mobile (a subsidiary of Sprint) is incredibly vulnerable to any hacker who could write a script to generate PINs. Since then, Sprint has told Consumerist that the site isn’t as much of an open door to hackers as it’s been made to be, while Burke claims that the phone folks are missing the point. [More]

Blogger: Virgin Mobile Accounts Are Vulnerable To Hack; No One Seems To Care

Blogger: Virgin Mobile Accounts Are Vulnerable To Hack; No One Seems To Care

A Virgin Mobile customer claims that it’s easy for hackers to access customers’ accounts via the wireless provider’s website — and not only is there nothing customers can do to defend themselves, the folks at the Virgin don’t really seem too concerned about it. [More]

Sprint Is Upgrading Its Network Here, When Should I Upgrade My Phone?

Sprint Is Upgrading Its Network Here, When Should I Upgrade My Phone?

Erica and her family are Sprint customers who are eligible to upgrade their phones in a few months, but they have a dilemma. In the market where they live, Sprint’s 4G service is the older WiMax network. An upgrade to LTE is coming…sometime in the next year. They have their choice of phones that can use one network or the other, but not both. Yes, this is the very definition of a first world problem, but it’s a gamble. Do they choose faster data now and being forced to use 3G after the upgrade comes, or the other way around? [More]

Should Sprint Tell Me That I Could Switch To A Cheaper Data Plan?

Should Sprint Tell Me That I Could Switch To A Cheaper Data Plan?

Amy may be the first reader in Consumerist history to complain about being left on an unlimited mobile data plan. She has tethering on her smartphone, which lets her use her phone as a mobile Internet hotspot. Yes, apps exist that can help you get around this limitation. Officially, if you want to tether, you generally have to pay for a data plan that includes it. Amy was paying for a $30/month plan, but learned that she was grandfathered in, and a cheaper plan existed. Sure, the cheaper plan only includes two gigabytes of data, but she never uses that much anyway. It costs $10 less. She wanted to alert her fellow Sprint customers to this change, and complain that the company didn’t let her know she had an opportunity to give them less money in exchange for capped data. [More]

Wireless Carriers Banking On New iPhone To Turn Everyone Into Data Hogs

Wireless Carriers Banking On New iPhone To Turn Everyone Into Data Hogs

For years, wireless providers have been moaning about their highest volume data users and shaking their fists at the sky for ever having tried unlimited data plans in the first place. But now, with the impending release of a reportedly 4G LTE-compatible iPhone on the horizon, these same carriers are popping champagne corks, hoping that the faster data speeds will nudge consumers into the next level of data hogging. [More]

Sprint To Roll Out 4G LTE Network To 100 Cities Over Coming Months

Sprint To Roll Out 4G LTE Network To 100 Cities Over Coming Months

While Sprint may be a distant third place in the wireless wars, the folks in yellow are not going down without a fight. Earlier today, the company announced a plan to roll out a new 4G LTE network in more than 100 cities during the near future. [More]

The Worst Cities In The U.S. For Mobile Phone Reception Might Make You Want To Move

The Worst Cities In The U.S. For Mobile Phone Reception Might Make You Want To Move

How many times have you been visiting a city away from home and had this conversation with a local?: “I have the worst reception here!” “Oh, what do you have?” “[Here's where you say which mobile carrier you use] and it’s getting a crap signal.” “I have [one that works awesome in this particular town], so that sucks for you.” It’s one of those things where some lucky locals find out their calls won’t be dropped and their mobile networks will actually connect, but once you leave your hometown, all bets are off. So which cities have the worst cell phone reception? [More]

No Sprint Service, Let Out Of Contract If I Surrender My New Phone

No Sprint Service, Let Out Of Contract If I Surrender My New Phone

Vincent has been a Sprint customer for a long time, and it’s only just recently that his service really started to suck. He drops or misses calls, and can’t get a data connection. ONly after calling the Consumerist Hotline did he learn that the problem is systemic: their network is overloaded in his area, and there might be a solution at the end of this year. Sprint has made him an offer: they’ll let him out of his contact without an early termination fee, but only if he gives back his recently purchased smartphone. He says that he shelled out $400 for this phone, and would have sold it to another Sprint customer to recoup some of his losses. What should he do? [More]

Sprint Fires Customer For Excessive Roaming, Won't Unlock His iPhone

Sprint Fires Customer For Excessive Roaming, Won't Unlock His iPhone

Sprint fired Christian. Oh, he didn’t work for them: they fired him as a customer. He doesn’t live near any of their towers, and so he ended up doing a lot of data roaming. Displeased, Sprint sent him a letter to tell him that he was being let go. Christian called up Sprint and was told that he would be allowed to unlock his shiny new iPhone 4S and use it on AT&T. He ported his number out to AT&T, then learned that the representative he had talked to is the only person in the Sprint organization who will tell customers that they can use their iPhones on another US carrier. [More]

If Bloatware Keeps You From Downloading Phone Apps You Actually Want, Should Carriers Offer An Upgrade?

If Bloatware Keeps You From Downloading Phone Apps You Actually Want, Should Carriers Offer An Upgrade?

We’ve written before about the annoyances of bloatware — those apps you are never ever going to use but come with your smartphone and cannot be deleted no matter how much you swear at your phone. Consumerist reader Ryan’s got his own bone to pick with zombie apps that can’t be killed on his Sprint phone, because they’re interfering with his ability to use it in the way he intended when he bought it. In short: he can’t download apps he actually wants because the bloatware takes up too much space, even with a new SD card. [More]

SEC Investigates Sprint Over Allegations It Failed To Properly Collect Sales Tax

SEC Investigates Sprint Over Allegations It Failed To Properly Collect Sales Tax

Back in April, the New York Attorney General’s office filed a lawsuit against Sprint, alleging the wireless provider deliberately under-collected sales tax in an effort to remain competitive. Now, Sprint has revealed that it is under investigation by the Securities and Exchange Commission over these same allegations. [More]

Virgin Mobile, Sprint, And The Phantom Voicemail

Virgin Mobile, Sprint, And The Phantom Voicemail

Brian is haunted. No matter what he does, a phantom voicemail is always there on his Virgin Mobile phone. Notifying him of its existence every fifteen minutes, without actually existing. Making his phone vibrate and give audio alerts. Providing him with constant reminders of something that isn’t there. It’s incredibly frustrating, and all Virgin Mobile can do is bounce him back and forth between them and Sprint. [More]

Sprint Sells Me iPhone With No Coverage, Lies About It

Sprint Sells Me iPhone With No Coverage, Lies About It

When Ryan purchased a new iPhone 4S from Sprint for his partner’s use, it didn’t work very well. Assuming that the problem was the phone, he brought it back to the store. No, the store employees assured him, it just takes a few weeks for all of the information to “flow” to the new phone when a customer ports a number from another carrier (T-Mobile, in this case.) This is, of course, complete nonsense, but they also claimed to not have another iPhone to exchange it for. So he went home to wait for the information to flow. It didn’t. The two-week return deadline passed, and then Ryan learned that the problem was with the towers, not with his significant other’s number port. [More]

Sprint Customers In Texas & Georgia May Now Have Access To 4G LTE Service

Sprint Customers In Texas & Georgia May Now Have Access To 4G LTE Service

With Verizon already touting its 4G LTE roll-out and AT&T claiming that LTE is currently available in 47 markets around the country, third-place wireless competitor Sprint needs to do everything it can to compete. Over the weekend, the company finally flipped the switch on its LTE network, but unless you live in some parts of Texas, Georgia and Missouri, you’ll probably still be waiting. [More]

Sprint Isn’t Sure Whether They Can Unlock My iPhone Or Not

Sprint Isn’t Sure Whether They Can Unlock My iPhone Or Not

In a few months, Jessica and her fiancé will move to his native London. This wasn’t in her long-term plans when she bought an iPhone 4S and signed a contract with Sprint. Life happens. At least she will be able to keep her newish iPhone after unlocking it and swapping in a UK SIM card…right? Well, no. Maybe. No. Yes, but for $300. Nobody, including Sprint employees, seems to know what Sprint’s actual policy is. [More]