Will Sprint’s New Early Upgrade Program Be Worth It?

Will Sprint’s New Early Upgrade Program Be Worth It?

Earlier this summer, AT&T, Verizon Wireless, and T-Mobile each launched early upgrade programs in an effort to keep customers locked into their service without the regret of having to hold on to an old phone. Unfortunately, since those programs don’t do much, if anything, to bring down the monthly cost of phone service, we didn’t see the appeal. Sprint is reportedly set to join in the early upgrade fun, but is its program any better? [More]

Wireless Plan Comparison Calculator Shows Just How Screwed Up Phone Prices Are

Wireless Plan Comparison Calculator Shows Just How Screwed Up Phone Prices Are

Do you think you’re paying the best possible price for your wireless service? Given that there are around 700 different permutations of plans available just from the four national wireless carriers, it can be complicated to figure out whether you’re getting the most for your monthly subscription. [More]

(Ninja M.)

Catches In Sprint’s New Unlimited Plans: Prices Could Go Up, No Guarantee Data Will Be Fast

As my Great Aunt Gertie’s nephew by marriage via her third husband used to say, if it sounds too good to be true, it probably is. While on the face Sprint’s new unlimited plans guaranteed for life would appear to be catch-free, easy and breezy, a little digging goes a long way to show that’s far from the case. [More]

Always and forever?

Sprint Now Offering Guranteed Unlimited Everything For All Eternity

Like the Fountain of Youth, wireless customers always seem to be on a quest for the truly unlimited plan. Often, just when we think we’ve grasped it, it slips out of our hands like some ephemeral bit of Holy Grail hallucination when carriers yank it away. Sprint claims it has what those customers are looking for with its new unlimited talk, data and text plans, and is guaranteeing it forever. For. Ev. Er.* [More]


What Should Sprint Customer With No Service Do? Ask For An Airave Femtocell

A femtocell sounds like it should be the name of the battery that powers a Fembot, but it is not. To grossly oversimplify, it’s a type of tiny cell phone tower that harnesses your broadband Internet connection and serves only your house. Our readers tell us that it might be reader Jay’s last hope to be able to talk on the phone in his own home. [More]

(Will Middelaer)

Our Phone Service Disappears Entirely, Sprint Is Completely Helpless

Jay has tried everything that he can think of to get through to Sprint. After being a customer for more than a decade and living in the same house for four years with no phone reception issues, suddenly they started dropping calls at home. Their phones have been pretty much unusable for two months now. Since they don’t have a landline and phone access is kind of what they’re paying Sprint for, they’re just sad and tired and discouraged. They want help. They want to make some phone calls. [More]

(Spidra Webster)

SoftBank Feels Secure Enough In Its Relationship With Sprint To Let It Consider Dish Deal

Sounds like someone — and by someone we mean SoftBank — is feeling pretty darn good about its burgeoning relationship with the object of its affections: Sprint Nextel got the go ahead from its current steady to take a closer look at what Dish Network is offering it in a rival deal. [More]


Sprint Pushing FCC To Approve SoftBank Deal While It’s Still Totally Dating Dish Network

Sprint, we didn’t know you were such a player on the dating scene. While the company is asking for the Federal Communications Commission to keep working on its official review of a $20.1 billion SoftBank deal, it’s also openly flirting with its other suitor, Dish Network. That’s what we call playing the field, folks. Wonder if it’ll go on two dates in the same night? [More]

Today Was The Deadline For Wireless Companies To Enact Bill Shock Alerts. Did Everyone Make It?

Today Was The Deadline For Wireless Companies To Enact Bill Shock Alerts. Did Everyone Make It?

In October 2011, the FCC and the nation’s major wireless providers agreed to put systems in place that would alert subscribers when they neared and passed their plans’ thresholds for things like calling minutes, texts, data, and international roaming. Per the agreement, all the providers were supposed to have all their alerts in place by today. So did everyone finish on time? [More]


SoftBank Says It, And Not Dish, Deserves The Final Rose From Bachelor Sprint

While it has looked for months like Sprint and Japanese telecom titan SoftBank only had eyes for each other and were mere months away from wedded bliss, that pesky Charlie Ergen at Dish decided to come on strong, making his own $25.5 billion case yesterday for why Sprint and his company should elope. Not wanting to be the one left jilted at the final rose ceremony, SoftBank is firing back. [More]

(Ninja M.)

Dish Network Throws $25.5 Billion On The Table In Bid For Sprint Nextel

It’s been about six months since Japanese Wireless company SoftBank said it’d pay a handsome price to buy control of Sprint. And in yet another example of how a much-buzzed about hookup sometimes fails to get to the completion stage, there’s another company suddenly in the running to woo Sprint — the pay-TV giant, Dish Network. [More]


FCC Yells At 2 Million People To Turn Those Darn Cell Phone Signal Boosters Off, Changes Its Mind

What’s an average citizen to do if they can’t get a cell phone call to go through, perhaps because they live far from cell towers or their network is just shoddy? About 2 million people in the United States currently use wireless signal boosters, devices that can help strengthen cell phone signals. The Federal Communications Commission adopted new rules on those yesterday, at first saying everyone would have to turn them off and get permission from carriers, but backpedaling shortly after. [More]


How A Sprint Kiosk Worker Got Me In Trouble With The Discount Police

R. decided to be scrupulously honest. He had a 15% discount on his Sprint bill because of his employer. When he switched jobs and moved to a different state, he kept his Sprint plan but dutifully reported that he wasn’t eligible for the discount anymore. Unfortunately, he reported this to a Sprint kiosk worker, who failed to actually remove the discount. Moral of the story: no matter who helps you, make sure the changes went through. [More]


Sprint Sells Blind Man Wrong Phone, Charges Restocking Fee, Shrugs

Orlando is blind, and had a very specific set of requirements while shopping for a new phone. The staff of the local Sprint store apparently weren’t very savvy about accessibility features on the phones they sell, though, so they sold him the wrong one. Who paid the quite literal price for this error, in the form of a restocking fee? Orlando, of course. [More]

Audriena says Virgin allowed another customer to cancel her account.

Virgin Mobile Lets A Stranger Cancel My Account, Apparently Has No Regard For Private Infomation

In the matter of a single afternoon, Consumerist reader Audriena went from happy Virgin Mobile customer to wondering if anyone at the prepaid carrier has any idea of what they’re doing — or any respect for customers’ personal information. [More]


Sprint Glitch Repeatedly Directs Police & Angry Customers To Home Of Innocent Retiree

You know how annoying it is when you keep getting calls or mail for someone that isn’t you? That’s nothing compared to the Las Vegas man who has spent two years trying to convince police and angry Sprint customers that he does not have their lost phone. [More]

Sprint Authorized Retailer Promises No Activation Fees, Guess What Happens Next

Sprint Authorized Retailer Promises No Activation Fees, Guess What Happens Next

Tom had a problem with Sprint: an authorized retailer had broken a promise and/or set up his phone upgrade incorrectly. He set out to remedy it by deploying an exquisitely crafted executive e-mail carpet bomb. Now, when you deploy an EECB, we recommend that you provide relevant details, but also that you open with a short executive summary so that the busy people you’re emailing (or their busy underlings) can get a quick idea of what you’re complaining about, and route it to the correct person instead of immediately trashing your missive.

If you spend a lot of time online, think of an executive summary as a “tl;dr” summary that you put first, instead of at the end. Combine that with a clear letter and spelling out his (quite reasonable) expectations, and it’s no wonder that Sprint whipped a response and a resolution to him within the hour. [More]


AT&T Would Rather Upsell Me On A More Expensive Plan Than Investigate Where My Rollover Minutes Went

Imagine you wake up one morning and find that your car has been stolen. Then you call to report the crime, but the police only try to sell you on a car with a better security system. That’s the sort of response David got when he contacted AT&T about a problem with his account. [More]