(frankieleon)

What Sprint’s New Ownership Could Mean For Consumers

As you’ve probably heard, Japanese wireless company SoftBank is set to snap up majority control of Sprint at some point next year. There has been lots of talk about what this means for Sprint as a business, but little of what it means for Sprint’s more than 50 million customers. [More]

(Will Middelaer)

For Hours Of Frustration And Weeks Without iPhone 5 Mobile Data, Sprint Offers $10

Who gets to buy an iPhone 5? You may remember reader Luke, who wrote in to back up our Consumer Reports colleagues’ account that Sprint stores were requiring customers to buy an accessory bundle if they wanted to get their hands on the shiny new gadget. After a mixup in activating the two phones he eventually bought (from the Apple Store, with no unwanted bundles, thank you very much) Luke’s data connection wouldn’t work. Sprint’s apology for two data-less weeks? A $10 credit on his bill. [More]

(afagen)

Alaska Airlines Suffers Computer Systems Outage After Sprint Accidentally Cut Fiber Optic Cable

Not totally unlike when I yell to my roommate in the other room “Hey! The Internet is out — did you unplug something?” Alaska Airlines suffered a pretty severe computer system outage today after a cable in a Sprint fiber optic network in Wisconsin was cut. The disconnect rendered the airline basically powerless, delaying flights at all of its 64 destinations. [More]

(frankieleon)

Swap Your Non-Working iPhone For Another Non-Working iPhone, Lose Right To Sprint Refund

Gary doesn’t want to be a customer of Sprint anymore. You can’t really blame him. First, the local corporate-owned Sprint store wouldn’t let him have an iPhone 5 without an accessory bundle purchase of at least $80. (Sounds familiar.) That’s frustrating enough, but then he discovered that his phone didn’t really get any data service. At all. Maybe the phone was defective, so he contacted Sprint, who eventually told him to get the phone swapped out at the local Apple Store. When the new phone didn’t work either, he learned that Sprint’s 14-day return window slams shut after you’ve swapped your non-working phone for another non-working phone. [More]

(frankieleon)

Sprint Won’t Grant Employee Discount, New Customer Threatens Unholy Twitter War

Earlier today, we shared the story of a new Sprint customer who signed up because he was offered a 25% employee discount for a company he doesn’t actually work for. As it turns out, it doesn’t matter whether you work for the company or not: Sprint will still resist giving you the employee discount you were promised. That’s what Gerry learned. He works for the cable channel G4, part of NBC-Universal-Comcast-Kabletown, and is entitled to a 25% discount from Sprint. In theory. In practice, there doesn’t seem to be enough proof in the world for Sprint to believe that Gerry actually works where he says he does. Pay stub? No. Badge? No. E-mail address? No. Not enough. [More]

Sprint Salesman Offers 25% Off To Get Me To Switch, Forgets To Mention I’m Not Eligible

Sprint Salesman Offers 25% Off To Get Me To Switch, Forgets To Mention I’m Not Eligible

William assumed that the mobile phone kiosk salesman was acting as an agent of Sprint, trying to get him to switch. The offer was too good to refuse: 25% off, without having to work for a specific employer or any other qualification. They paid an ETF to Verizon and jumped ship. That’s when they learned that the discount wasn’t for just anyone: it was an employee discount, and William didn’t work for the company the salesman had claimed that he did. [More]

(Will Middelaer)

Did A Retailer Make You Buy Accessories With Your iPhone 5?

As you may know, our parent publication Consumer Reports sends a nationwide army of secret shoppers out into ordinary stores to purchase the items they review, in order to make sure that they don’t receive items that were handpicked for media outlets and triple-checked for flaw. One person dispatched to purchase an iPhone 5 from Sprint reports that anyone who wanted to buy the new Apple gadget was also required to buy an accessory package. [More]

Sprint Says Virgin Mobile Site Isn't Completely Insecure; Blogger Disagrees

Sprint Says Virgin Mobile Site Isn't Completely Insecure; Blogger Disagrees

Earlier this week, we told you about blogger Kevin Burke’s claims that the website for Virgin Mobile (a subsidiary of Sprint) is incredibly vulnerable to any hacker who could write a script to generate PINs. Since then, Sprint has told Consumerist that the site isn’t as much of an open door to hackers as it’s been made to be, while Burke claims that the phone folks are missing the point. [More]

Blogger: Virgin Mobile Accounts Are Vulnerable To Hack; No One Seems To Care

Blogger: Virgin Mobile Accounts Are Vulnerable To Hack; No One Seems To Care

A Virgin Mobile customer claims that it’s easy for hackers to access customers’ accounts via the wireless provider’s website — and not only is there nothing customers can do to defend themselves, the folks at the Virgin don’t really seem too concerned about it. [More]

Sprint Is Upgrading Its Network Here, When Should I Upgrade My Phone?

Sprint Is Upgrading Its Network Here, When Should I Upgrade My Phone?

Erica and her family are Sprint customers who are eligible to upgrade their phones in a few months, but they have a dilemma. In the market where they live, Sprint’s 4G service is the older WiMax network. An upgrade to LTE is coming…sometime in the next year. They have their choice of phones that can use one network or the other, but not both. Yes, this is the very definition of a first world problem, but it’s a gamble. Do they choose faster data now and being forced to use 3G after the upgrade comes, or the other way around? [More]

Should Sprint Tell Me That I Could Switch To A Cheaper Data Plan?

Should Sprint Tell Me That I Could Switch To A Cheaper Data Plan?

Amy may be the first reader in Consumerist history to complain about being left on an unlimited mobile data plan. She has tethering on her smartphone, which lets her use her phone as a mobile Internet hotspot. Yes, apps exist that can help you get around this limitation. Officially, if you want to tether, you generally have to pay for a data plan that includes it. Amy was paying for a $30/month plan, but learned that she was grandfathered in, and a cheaper plan existed. Sure, the cheaper plan only includes two gigabytes of data, but she never uses that much anyway. It costs $10 less. She wanted to alert her fellow Sprint customers to this change, and complain that the company didn’t let her know she had an opportunity to give them less money in exchange for capped data. [More]

Wireless Carriers Banking On New iPhone To Turn Everyone Into Data Hogs

Wireless Carriers Banking On New iPhone To Turn Everyone Into Data Hogs

For years, wireless providers have been moaning about their highest volume data users and shaking their fists at the sky for ever having tried unlimited data plans in the first place. But now, with the impending release of a reportedly 4G LTE-compatible iPhone on the horizon, these same carriers are popping champagne corks, hoping that the faster data speeds will nudge consumers into the next level of data hogging. [More]

Sprint To Roll Out 4G LTE Network To 100 Cities Over Coming Months

Sprint To Roll Out 4G LTE Network To 100 Cities Over Coming Months

While Sprint may be a distant third place in the wireless wars, the folks in yellow are not going down without a fight. Earlier today, the company announced a plan to roll out a new 4G LTE network in more than 100 cities during the near future. [More]

The Worst Cities In The U.S. For Mobile Phone Reception Might Make You Want To Move

The Worst Cities In The U.S. For Mobile Phone Reception Might Make You Want To Move

How many times have you been visiting a city away from home and had this conversation with a local?: “I have the worst reception here!” “Oh, what do you have?” “[Here's where you say which mobile carrier you use] and it’s getting a crap signal.” “I have [one that works awesome in this particular town], so that sucks for you.” It’s one of those things where some lucky locals find out their calls won’t be dropped and their mobile networks will actually connect, but once you leave your hometown, all bets are off. So which cities have the worst cell phone reception? [More]

No Sprint Service, Let Out Of Contract If I Surrender My New Phone

No Sprint Service, Let Out Of Contract If I Surrender My New Phone

Vincent has been a Sprint customer for a long time, and it’s only just recently that his service really started to suck. He drops or misses calls, and can’t get a data connection. ONly after calling the Consumerist Hotline did he learn that the problem is systemic: their network is overloaded in his area, and there might be a solution at the end of this year. Sprint has made him an offer: they’ll let him out of his contact without an early termination fee, but only if he gives back his recently purchased smartphone. He says that he shelled out $400 for this phone, and would have sold it to another Sprint customer to recoup some of his losses. What should he do? [More]

Sprint Fires Customer For Excessive Roaming, Won't Unlock His iPhone

Sprint Fires Customer For Excessive Roaming, Won't Unlock His iPhone

Sprint fired Christian. Oh, he didn’t work for them: they fired him as a customer. He doesn’t live near any of their towers, and so he ended up doing a lot of data roaming. Displeased, Sprint sent him a letter to tell him that he was being let go. Christian called up Sprint and was told that he would be allowed to unlock his shiny new iPhone 4S and use it on AT&T. He ported his number out to AT&T, then learned that the representative he had talked to is the only person in the Sprint organization who will tell customers that they can use their iPhones on another US carrier. [More]

If Bloatware Keeps You From Downloading Phone Apps You Actually Want, Should Carriers Offer An Upgrade?

If Bloatware Keeps You From Downloading Phone Apps You Actually Want, Should Carriers Offer An Upgrade?

We’ve written before about the annoyances of bloatware — those apps you are never ever going to use but come with your smartphone and cannot be deleted no matter how much you swear at your phone. Consumerist reader Ryan’s got his own bone to pick with zombie apps that can’t be killed on his Sprint phone, because they’re interfering with his ability to use it in the way he intended when he bought it. In short: he can’t download apps he actually wants because the bloatware takes up too much space, even with a new SD card. [More]

SEC Investigates Sprint Over Allegations It Failed To Properly Collect Sales Tax

SEC Investigates Sprint Over Allegations It Failed To Properly Collect Sales Tax

Back in April, the New York Attorney General’s office filed a lawsuit against Sprint, alleging the wireless provider deliberately under-collected sales tax in an effort to remain competitive. Now, Sprint has revealed that it is under investigation by the Securities and Exchange Commission over these same allegations. [More]