Consumerist
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executive customer service
Reach Executive Customer Service For Sprint, Verizon, T-Mobile, AT&T
Say you got a problem with your cellphone company and you want it solved, pronto. You've already called regular customer service and they're either unable or unwilling to help you, or you're just sick of waiting on hold. You've got things to do! That's where executive customer service comes in handy. Just about every big company has a pack of these people who can basically walk on water within the company and get any problem solved. The key is reaching them. Naturally, you won't find them in an overseas call center at the end of the 1-800 number. Rather, they're attached to the corporate headquarters executive offices. Don't worry, we did the hard part for you. Here's up-to-date phone numbers for the executive customer service departments for Sprint, Verizon, T-mobile, and AT&T: More » -
phone numbers
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
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complaints
Why Sprint Has The Lowest Customer Satisfaction
Brett sent us a story perfectly illustrating why Sprint has really crappy customer satisfaction ratings. While the other cellphone service providers scores hover slightly under the national ACSI average of 75, Sprint's are a dismal 56. It must be because of too many situations like the following danse macabre of incompetence: More » -
cellphones
Email Addresses For Sprint's Board Of Directors
Here are working email addresses for the Sprint board of directors. Should the special phone line Sprint set up for Consumerist readers (703-433-4401) somehow fail to work out or someday cease working, these represent yet a higher level to which you could escalate a long-standing complaint. We hear you can also use these addresses to submit hostile takeover bids.
Daniel.R.Hesse@sprint.com, William.G.Arendt@sprint.com, Keith.Cowan@sprint.com, Paget.L.Alves@sprint.com, John.A.Garcia@sprint.com, Chris.A.Hill@sprint.com, Len.Kennedy@sprint.com, Richard.T.C.LeFave@sprint.com, Sandra.J.Price@sprint.com, Kathryn.Walker@sprint.com, barry.west@sprint.com, bill.white@sprint.com
(Photo: Jenna Belle)
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complaints
Jon And The Terrible, Horrible, No Good, Very Bad Sprint Service
Sprint has told Jon that he owes over $2,500 in broken phones that he says he returned but they don't seem to have a record of. His tale is long and twisted, and seems to be the first reported failure of the Sprint executive customer service line we've received. In fact, his account sounds so messed up that probably the best thing to do is shut it down and switch providers. Just another drop in the churn bucket. Jon writes: More » -
followups
Sprint Solves Krystyl's $14,062.27 Phone Bill Mystery
Krystl and Sprint tell us that the cellphone provider has seen the error of its ways and decided that Krystl no longer owes them over fourteen thousand dollars:"They dropped all the charges and had told me that the person who had initially signed me up for sprint was supposed to put me on the new EVDO technology system at which they didn't." More » -
happy endings
Sprint Gives Itself The Runaround
Reader Rob tells us that the CSRs manning the Sprint Consumerist Hotline get the same runaround you do when they try to talk to other departments of their own company. More » -
success stories
I Escaped Sprint Without Early Termination Fee And Lived To Tell The Tale
A Consumerist reader reports his success with escaping Sprint without paying an early termination fee by calling the Sprint Consumerist Executive Help Line (703-433-4401), who were the only people who didn't give him a line of bull when he called. He argued that the new fees Sprints was imposing were a material change of contract (see "Sprint Mails Customers A "Get Out Of Sprint Free" Card") and thus voided his agreement so he could now switch carriers and port his number without penalty.
Jeff writes: "I called Sprint and spoke with a customer care rep. I was advise that the increase in fee's was government regulated event hough it states on the post card I got that "these charges are not taxes and are not amounts we are required to collect from you..." More »
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readers
Consumerist Reader Sprint Executive Customer Service Hotline Works
That special hotline (703-433-4401) Sprint set up for Consumerist readers that goes directly to their executive customer service team actually works, according to reader Greg. More » -
above and beyond
Sprint Sets Up Consumerist Reader Executive Customer Service Hotline
Sprint has set up a special phone number directly to the executive customer service queue just for Consumerist readers. More » -
sprint
Reach Sprint Without Going Through Automated Menus, And 88 Other Useful Numbers
If you would like to speak to a friendly Sprint customer service rep without mashing a bunch of buttons, you can call More » -
executive customer service
Success Stories: Executive Customer Service Really Works
Noah took to heart our relentless pounding about how useful and easy it is to get executive customer service. Putting our advice to good use, he got some serious traction on his longstanding Sprint service problems by booting his issue to the top of the totem pole. Here's his success story: More » -
sprint
Sprint CEO's Phone Number, And 25 Other Sprint Execs'
UPDATE 5/29/07: Call 703-433-4401, a special number just for Consumerist readers that goes straight to the office of the CEO: More » -
sprint
Reach Sprint Executive Customer Service
If the peons of Sprint Customer Service give you static, try this contact info and bump your issue up to the Executive Customer Service department. More » -
sprint
Cancel Sprint Account By Writing Intelligent Well-Crafted Emails to the CEO
Reader Jason contacted us to share tips on how one can successfully resolve customer service issues by writing intelligent well-crafted emails to Gary Forsee, the CEO of Sprint. And, indeed, Jason's emails are a cut above the usual seething buckets of bile that come squirting into our inbox. More »
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1-16 of 16 for "Sprint, Executive Customer Service"
