Consumerist
phone sex
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crime solving
Man Uses New Tracking Feature To Hunt For Stolen iPhone
On Saturday, Kevin lost his iPhone in a bar in Chicago, and by lost we mean someone grabbed it within seconds of him leaving the bar, but no one had seen a thing when he ran back in to ask about it. Since he had the Find My iPhone service activated on it, and his friend had a Sprint 3G dongle on his laptop, they decided to see whether they could track it down. AT&T and Sprint: working together to fight crime! More » -
nicknames
Sprint Employee Changes Customer's Name To "Pain In The A$$"?
Update: Some of our readers who are Sprint customers say they don't think the screenshots are legit. We asked Sprint for an opinion, and they responded, "We had noticed the post on sprintusers.com earlier today and are tracking down the answer. I'll get back to you asap." We'll post further updates when they arrive. More » -
iphone
Think The iPhone 3G S Costs Too Much? Don't Buy It
Apple fans around the country are foaming at the mouths over the jacked-up pricing AT&T has announced for the upgraded iPhone. AT&T apparently can't afford to subsidize the phones for existing customers, because if you currently have an iPhone and more than 6 months left on your contract, you'll have to pay $417-$517 for the newer model (that includes an $18 "upgrade" fee). More »
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tips
AT&T Wireless Customer? Turn Off Phone Purchasing Power To Prevent Unauthorized Charges
If you're managing cellphones for a family or your parents, or let's say hypothetically you have a boyfriend who says he reads Consumerist but really he doesn't or else he would have known better, you'll probably run into stupid subscription and content fees from time to time. You know how people are when it comes to fake "free" offers. More » -
fake bills
Sprint Customer Receives Fake-Looking Phone Bill
Update: Lloyd, a Sprint "Customer Experience" Manager, wrote in to let us know that the bill below is indeed legitimate: More » -
executive customer service
Reach Executive Customer Service For Sprint, Verizon, T-Mobile, AT&T
Say you got a problem with your cellphone company and you want it solved, pronto. You've already called regular customer service and they're either unable or unwilling to help you, or you're just sick of waiting on hold. You've got things to do! That's where executive customer service comes in handy. Just about every big company has a pack of these people who can basically walk on water within the company and get any problem solved. The key is reaching them. Naturally, you won't find them in an overseas call center at the end of the 1-800 number. Rather, they're attached to the corporate headquarters executive offices. Don't worry, we did the hard part for you. Here's up-to-date phone numbers for the executive customer service departments for Sprint, Verizon, T-mobile, and AT&T: More » -
wcia 2009
Worst Company In America: Citibank VS Sprint
A bailed out bank? Or a struggling wireless company? Who offends you more?
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annoyances
"Sprint Won't Stop Calling Me To Make Sure I Am Happy With Them"
One of our readers can't get Sprint to stop calling him. He's happy with the service, and they just want to make sure he's happy. Repeatedly. To the point that they're starting to get on his nerves. More » -
wcia 2009
Worst Company In America: Verizon VS Sprint
Which phone giant will taste your fury? Did FiOS burn down your house? Did Sprint's wandering CEO step on your toes?
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parodies
Dan Hesse, You Can Keep Making Commercials Forever
Tonya emailed us a video clip of a cute little piggy with a robot voice complaining about being trapped on hold. We appreciated the rant, but were even more fascinated with the technology that allowed her friend to turn a long, written diatribe into an instant cartoon. You know who needs this? Dan Hesse, shunned pitchman and CEO for Sprint! You'll never have to stop making commercials now. Also, we've decided to make you British.
See Dan's new public-access-style ad below. More »
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sprint
I'll Miss Our Soft Talks Together: Sprint CEO Ads To Stop
Dan Hesse will no longer be appearing in artsy black and white Sprint commercials, wandering around the city of New York, trying to find his company's lost credibility. I think his feet hurt. [WSJ] -
sprint
Sprint Lies To FCC About Ripping Off Consumer Reporter
Dan Hesse should be ashamed. Ripping off a consumer reporter and then lying to the FCC about it? Bad idea. Here's what Sprint did to The Red Tape Chronicles reporter Bob Sullivan... More » -
I think I figured out why Sprint CEO is always walking around New York, looking in diners, and taking taxis. He's looking for his lost customers. The black and white is because he's sad.
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sprint
Sprint Loses Another 1.1 Million Customers
Wondering why Sprint CEO Dan Hesse has time to wander around NYC telling people about Sprint products? Well, it's apparently come to that. Sprint has lost another 1.1 million customers. More » -
happy endings
Sprint Helps You Deal With Your Deadbeat Brother
Reader B. probably shouldn't have used her credit to help her less-than-creditworthy brother get a cellphone, but this story has a happy ending thanks to some helpful customer service from Sprint. More » -
T-Mobile came in first in a J.D. Power and Associates study of cellphone customer care performance, with 755 out of a possible 1,000 points. Actually, though, all the carriers came in above the 700 point range except for Sprint, which was in the 600s. [RCR Wireless]
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sprint
Sprint Rebate Line Expedites Rebates
Having trouble redeeming rebates for your Sprint phone? Keep getting denied for seemingly no good reason? Try calling the Sprint rebate line at 800-477-4127. Reader Emily wrote, "I have tried on several different occasions to get rebates on my phone. Seems as though you have to call the Sprint Rebate line and have them resubmit the rebate for you. I have had to do 4 separate rebates this way." (Photo: hyku)
