Spirit Airlines Flights Resume Friday, Offers Everyone $50 Off

Spirit Airlines Flights Resume Friday, Offers Everyone $50 Off

Spirit Airline flights, grounded since the beginning of a 5-day pilot strike, could will resume Friday, after the pilots union and the airline reached a tentative agreement following 26 straight hours of negotiation. In its typically tongue-in-cheek fashion, coinciding with the announcement was a “Strikingly Low Fares” promotion offering everyone $50 off new tickets plus 5,000 bonus miles. [More]

Spirit Airlines Pulls Plug On Thursday's Flights

Spirit Airlines Pulls Plug On Thursday's Flights

The Spirit Airlines pilot strike continues on with no immediate end in sight. It’s only early Tuesday afternoon and the airline has already opted to cancel all flights scheduled for Thursday. [More]

Customers Remain Stranded As Spirit Cancels Wed Flights

Customers Remain Stranded As Spirit Cancels Wed Flights

The South Florida Sun Sentinel says that Spirit Airlines has canceled its Wednesday flights, which will be the 5th consecutive day that the airline has not flown due to a pilot strike. [More]

Spirit Airlines Introduces "Pre-Reclined" Seats

Spirit Airlines Introduces "Pre-Reclined" Seats

While everyone’s been raising a hoot and a holler about Spirit Airlines’ recent decision to begin charging for carry-on bags, the budget carrier has quietly been rolling out planes with “pre-reclined” seats. At least you don’t have to worry about being chided by a flight attendant to sit up while the plane prepares to land. [More]

Senator Schumer: 5 Airlines Commit To No Carry-On Fees

Senator Schumer: 5 Airlines Commit To No Carry-On Fees

In the aftermath of Spirit Airlines’ announcement that they’ll be charging up to $45 for carry-on bags, five airlines have pledged that they won’t jump on the fee bandwagon. New York Sen. Charles Schumer said today that American, Delta Air Lines, United Airlines, US Airways and JetBlue have told him they won’t start charging for carry-ons. [More]

Senator Joins DOT Secretary In Blasting Spirit's New Carry-On Bag Fees

Senator Joins DOT Secretary In Blasting Spirit's New Carry-On Bag Fees

Spirit Airline’s ballsy new $20-45 fee for carry-on bags has already caught the attention of the Department of Transportation Secretary Ray LaHood, and now New York Senator Charles Schumer is rattling his sword. [More]

DOT Secretary: Spirit Airlines Doesn't Care About Their Customers

DOT Secretary: Spirit Airlines Doesn't Care About Their Customers

If you found yourself getting all riled up by Spirit Airlines’ announcement on Tuesday that they are now charging for carry-on bags, you were not alone. Transportation Secretary Ray LaHood has taken aim the move, calling it “outrageous” and “ridiculous.” [More]

Spirit Airlines Now Charging Up To $45 For Carry On Bags

Spirit Airlines Now Charging Up To $45 For Carry On Bags

Welcome to the slippery slope of air travel fees. Today, discount flier Spirit Airlines announced that they will begin charging anywhere from $20 to $45 for you to carry on your own bag. [More]

Is It Poor Taste To Solicit Hotel Rewards Points Donations?

Is It Poor Taste To Solicit Hotel Rewards Points Donations?

Jeremy received a solicitation from Hilton to donate his points from the chain’s loyalty program, HHonors, to the Red Cross in order to help victims of the earthquake in Haiti. He thinks that this e-mail blast was in poor taste. Do you? [More]

Spirit Air Hit With $375,000 Fine For Really Screwing Up

Spirit Air Hit With $375,000 Fine For Really Screwing Up

Spirit Air, home of fees for everything from buying your ticket online to being a victim of a plane crash (OK, they dropped that one), has been hit with a record $375,000 fine from the Department of Transportation for, among other things, false advertising, adding extra fees to its fares (toldja) and taking as long as 14 months to compensate passengers for lost luggage. Spirit’s response? Some perks are bound to fall by the wayside when you’re an “Ultra Low Cost Carrier.”

Spirit Airlines Charges $10 For Buying Tickets Anywhere But Ticket Counter (Again)

Spirit Airlines Charges $10 For Buying Tickets Anywhere But Ticket Counter (Again)

Habitually awful carrier Spirit Airlines is bringing back its “passenger usage fee,” which charges passengers $4.90 each way for booking tickets online or over the phone. The only way to avoid the fee is by purchasing directly from a ticket counter at the airport. Convenient!

Spirit Airlines Tries To Charge Cancellation Fees On Passengers It Put On Flight 1549

Spirit Airlines Tries To Charge Cancellation Fees On Passengers It Put On Flight 1549

Update 3:10pm ET: the airline has said it won’t charge the men after all.
Spirit Airlines wants $90 each from Rob and Jeff Kolodjay, two of the passengers in last week’s U.S. Airways flight 1549, because they’re not using the return leg of their tickets. Rob and Jeff were on flight 1549 in the first place because Spirit canceled their original flight.

Spirit: Now With Mind-Numbing In-Cabin Advertising

Spirit: Now With Mind-Numbing In-Cabin Advertising

Kick open the exit doors and release the inflatable slides, Spirit is outfitting their entire fleet with cabin-saturating ads. Billed as Spirit’s “latest innovation,” the ads will litter “seat backs, window shades, overhead bins, tray tables, drink carts, napkins, cups, menus (what menus?) boarding passes, trash bags, soap dispensers,” and probably even barf bags.

Spirit Airlines Drops $10 Fee For Ordering Tickets Online

Spirit Airlines Drops $10 Fee For Ordering Tickets Online

As quietly as it came, the $10 “web convenience fee” Spirit levied for the favor they were doing you by letting you book online, has gone. The fee no longer appears in Spirit Airlines’ contract of carriage. A small victory for common sense, though they’ll probably just figure out a way to make it up somewhere else. How about $5 fee for takeoffs and landings?

Spirit Airlines Executive Contact Information

Spirit Airlines Executive Contact Information

Got an unresolved complaint with Spirit Airlines and regular customer service not working out for you? Then you might want to make use of the Spirit executive contact information we’ve got posted inside (especially the info for the CEO’s assistant). Reading these posts about how to write a good complaint letter, how to send an eecb, and how to deal with executive customer service may also come in handy. With this info, you’ll go from frowny consumer to jet set in no time.

Spirit Airlines Stealing Your Money Is "Nonrefundable"

Spirit Airlines Stealing Your Money Is "Nonrefundable"

Our network of spies and informants have penetrated every major American corporation. The following is dialog from a recent Spirit Airlines board meeting, as imagined by reader David, whom they screwed over. The first sentence of this post is therefore a non sequitor, but that’s ok. What’s not ok is Spirit’s policy making its various fees and upgrades non-refundable. So if they screw up your ticket and then have to issue you a new one, you don’t get to keep the upgrades you bought. They just take your money, because of their ironclad policy against refunds. Now let’s join that imagined Spirit Airlines board meeting, already in progress…

Spirit Airlines Charges $10 Fee For Ordering Tickets Online

Spirit Airlines Charges $10 Fee For Ordering Tickets Online

One of the major points of having your customers order online is supposed to be that it makes it a more efficient and convenient process for everyone. Not so at Spirit Airlines, which is now charging $10 roundtrip extra fee if you order your tickets online. They’re calling this the “web convenience fee.”

Spirit Airlines' Customer Service Number Leads To Phone Sex Line

Spirit Airlines' Customer Service Number Leads To Phone Sex Line

When you fly an ultra low budget airliner, you expect ultra low service, but even under that business model, it seems reasonable to assume that calling customer service won’t take you to a phone sex line. Reader Barbara would agree. She writes: