In terms of public relations, 2010 hasn’t exactly been a banner year for Spirit Airlines. First, they ticked people off by announcing they would begin charging up to $45/bag for carry-on luggage, then they introduced “pre-reclined” seats. They were shut down for about a week because of a strike, and then there was the ill-advised “check out the oil on our beaches” promo. But the company’s CEO doesn’t understand why travelers aren’t lining up to thank him. [More]
Spirit Airlines is known for pushing its bottom-scraping fees with crass emailed promos, but usually they just stick with dorky sex puns. Now they’re branching out into sociopolitical commentary with their latest “Check Out The Oil On Our Beaches” promotion that leverages the BP oil spill in comedy and marketing gold. [More]
Spirit Airline flights, grounded since the beginning of a 5-day pilot strike,
could will resume Friday, after the pilots union and the airline reached a tentative agreement following 26 straight hours of negotiation. In its typically tongue-in-cheek fashion, coinciding with the announcement was a “Strikingly Low Fares” promotion offering everyone $50 off new tickets plus 5,000 bonus miles. [More]
While everyone’s been raising a hoot and a holler about Spirit Airlines’ recent decision to begin charging for carry-on bags, the budget carrier has quietly been rolling out planes with “pre-reclined” seats. At least you don’t have to worry about being chided by a flight attendant to sit up while the plane prepares to land. [More]
In the aftermath of Spirit Airlines’ announcement that they’ll be charging up to $45 for carry-on bags, five airlines have pledged that they won’t jump on the fee bandwagon. New York Sen. Charles Schumer said today that American, Delta Air Lines, United Airlines, US Airways and JetBlue have told him they won’t start charging for carry-ons. [More]
Welcome to the slippery slope of air travel fees. Today, discount flier Spirit Airlines announced that they will begin charging anywhere from $20 to $45 for you to carry on your own bag. [More]
Jeremy received a solicitation from Hilton to donate his points from the chain’s loyalty program, HHonors, to the Red Cross in order to help victims of the earthquake in Haiti. He thinks that this e-mail blast was in poor taste. Do you? [More]
Spirit Air, home of fees for everything from buying your ticket online to being a victim of a plane crash (OK, they dropped that one), has been hit with a record $375,000 fine from the Department of Transportation for, among other things, false advertising, adding extra fees to its fares (toldja) and taking as long as 14 months to compensate passengers for lost luggage. Spirit’s response? Some perks are bound to fall by the wayside when you’re an “Ultra Low Cost Carrier.”
Update 3:10pm ET: the airline has said it won’t charge the men after all.
Spirit Airlines wants $90 each from Rob and Jeff Kolodjay, two of the passengers in last week’s U.S. Airways flight 1549, because they’re not using the return leg of their tickets. Rob and Jeff were on flight 1549 in the first place because Spirit canceled their original flight.
Kick open the exit doors and release the inflatable slides, Spirit is outfitting their entire fleet with cabin-saturating ads. Billed as Spirit’s “latest innovation,” the ads will litter “seat backs, window shades, overhead bins, tray tables, drink carts, napkins, cups, menus (what menus?) boarding passes, trash bags, soap dispensers,” and probably even barf bags.
As quietly as it came, the $10 “web convenience fee” Spirit levied for the favor they were doing you by letting you book online, has gone. The fee no longer appears in Spirit Airlines’ contract of carriage. A small victory for common sense, though they’ll probably just figure out a way to make it up somewhere else. How about $5 fee for takeoffs and landings?
Got an unresolved complaint with Spirit Airlines and regular customer service not working out for you? Then you might want to make use of the Spirit executive contact information we’ve got posted inside (especially the info for the CEO’s assistant). Reading these posts about how to write a good complaint letter, how to send an eecb, and how to deal with executive customer service may also come in handy. With this info, you’ll go from frowny consumer to jet set in no time.
Our network of spies and informants have penetrated every major American corporation. The following is dialog from a recent Spirit Airlines board meeting, as imagined by reader David, whom they screwed over. The first sentence of this post is therefore a non sequitor, but that’s ok. What’s not ok is Spirit’s policy making its various fees and upgrades non-refundable. So if they screw up your ticket and then have to issue you a new one, you don’t get to keep the upgrades you bought. They just take your money, because of their ironclad policy against refunds. Now let’s join that imagined Spirit Airlines board meeting, already in progress…