Worst Company In America: Ticketmaster Vs. Spirit Airlines

Worst Company In America: Ticketmaster Vs. Spirit Airlines

Voting on this round is completely free! You just pay shipping, handling, service charges, print-at-home surcharges, voting tax, a 7% resort fee, and a $25 “because we can” charge. [More]

Please Join Us In Welcoming Your Worst Company In America 2012 Sweet 16!

Please Join Us In Welcoming Your Worst Company In America 2012 Sweet 16!

The floor of the Worst Company In America BattleDome is stained with the blood of the vanquished. But only one company can earn the privilege of placing the WCIA Golden Poo in its trophy case, so the violence must continue. [More]

Worst Company In America Round One: Spirit Airlines Vs. Delta

Worst Company In America Round One: Spirit Airlines Vs. Delta

The final day of Round One competition is waiting on the tarmac, ready to take off. Unfortunately, these two airlines would like to charge you for the privilege of voting on which one is worse. [More]

Here It Is, Your Lineup For Worst Company In America 2012!

Here It Is, Your Lineup For Worst Company In America 2012!

Welcome to Consumerist’s 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it’s time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. [More]

Spirit Airlines Sued Over $2 "Unintended Consequences Fee"

Spirit Airlines Sued Over $2 "Unintended Consequences Fee"

Back in February, a new regulation kicked in that allows fliers to change their flights without penalty within the first 24 hours after booking. The folks at Spirit Airlines responded by tacking on a $2 “Dept. of Transportation Unintended Consequences Fee,” which they said was to cover the added costs resulting from the new rule. But a woman in Illinois says it’s just plain fraud. [More]

Spirit Adds $2 "Dept. Of Transportation Unintended Consequences Fee"

Fresh off fighting laws that require truth in advertising, Spirit Airlines, which hilariously dubbed itself the “most consumer-friendly airline,” is now taking a stand against another government regulation — one that requires airlines to allow passengers to change flights within 24 hours of booking without paying a penalty — by adding two dollars to everyone’s ticket. [More]

Senator Calls Out Spirit Airlines For Trying To Mislead Public About Airfares

Senator Calls Out Spirit Airlines For Trying To Mislead Public About Airfares

You may recall that earlier this week, bottom-dollar carrier Spirit Airlines launched an e-mail campaign to convince customers that the new FAA regulations requiring truth in airfare advertising was really just a ruse by the federal government to hide taxes and tax hikes in airfares. Well, that didn’t go over well with Senator Barbara Boxer of California, who threw off the gloves and sent a bare-knuckles letter to Spirit in response. [More]

Spirit Airlines Says Posting Full Airfares Is Government's Way Of Hiding Taxes

Spirit Airlines Says Posting Full Airfares Is Government's Way Of Hiding Taxes

In recent years, the Dept. of Transportation has been cracking down on airlines, especially discount carriers, for advertising airfares that don’t actually represent what consumers will end up paying. With the latest round of rule changes having just kicked in, low-budget airline Spirit is fighting back, telling its customers that this is all about the government trying to hide higher taxes in airfares. [More]

Spirit Airlines Fined $50K For Misleading Tweets

Spirit Airlines Fined $50K For Misleading Tweets

The Dept. of Transportation rules about airfare transparency don’t just apply to carriers’ websites and ads, but also to their Twitter feed. Just ask Spirit Airlines, which was slapped with a $50,000 fine for Tweets touting its $9 airfares. [More]

It Could Now Cost You Over $400 To Check A Bag On Some Flights

It Could Now Cost You Over $400 To Check A Bag On Some Flights

Fees for checked bags vary wildly, from absolutely nothing to arm-and-a-leg-and-an-ear. And according to a new round-up of fees from the various carriers, you might need to throw another limb in there if you’re checking an oversize bag on your international flight. [More]

An Interview With The Fee-Happy CEO Of Spirit Airlines

An Interview With The Fee-Happy CEO Of Spirit Airlines

Low cost, no-frills Spirit Airlines takes heat from people annoyed with how it charges a fee for everything and for its crass and tasteless ads that capitalize on scandals and tragedies in the news. We’ve dished some out ourselves. But it’s hard not to walk away from reading this AP interview with its CEO and business model mastermind Ben Baldanza without some new respect for the guy. For one, he turned around a money-losing airline and it’s been profitable ever since. And at least this airline is upfront about how they’re gonna give it to you. [More]

Spirit Airlines To Charge $5 To Print Your Boarding Pass For You

Spirit Airlines To Charge $5 To Print Your Boarding Pass For You

Bottom-dollar carrier Spirit Airlines is trying very hard to become the Ryanair of the U.S., announcing that it will soon begin charging travelers $5 to have a boarding pass printed by a Spirit staffer at the airport. [More]

Spirit Airlines Adds Fee For Not Paying Your Baggage Fees Far Enough In Advance

Spirit Airlines Adds Fee For Not Paying Your Baggage Fees Far Enough In Advance

Perhaps upset that its decision to begin charging fees for carry-on bags was not enough to make into this year’s Worst Company In America bracket, the fee-happy folks at Spirit Airlines have begun making their case for next year by adding a surcharge for passengers who wait until 24 hours before departure to pay the airline’s base fees for checked and carry-on bags. [More]

Spirit Airline Ad Riffs On Sheen Meltdown

Spirit Airline Ad Riffs On Sheen Meltdown

Spirit Airlines has another tasteless email promotion, this time riffing off the crazy phrases Charlie Sheen has been spewing in his latest media meltdown. Unlike their previous ones that made jokes about the BP oil spill, muff-diving and M.I.L.Fs (“many islands, low fares” – ahem), this one does not make me want to punch them in the face. So kudos on that, guys. [More]

Who Made Consumer Reports' First-Ever Naughty & Nice List?

Who Made Consumer Reports' First-Ever Naughty & Nice List?

While Santa and his pointy-eared, non-union laborers toil away at the North Pole, the editors of our more famous sibling publication Consumer Reports have compared their notes on a wide variety of companies’ policies on everything from guarantees to fees to refunds and distilled it down to the best and worst of the lot in their first-ever Naughty & Nice Holiday Shopping List. [More]

Is Spirit Airlines' Refund Policy Heartless?

Is Spirit Airlines' Refund Policy Heartless?

We recently received two very different stories of people who had booked tickets on discount carrier Spirit Airlines. One involves a terrible family tragedy and the other occurred when a fading formality turned into a red tape nightmare, but in the end they both ended up facing the stone-faced (and possibly stone-hearted) Spirit refund policy. [More]

Spirit Airlines Spoofs JetBlue Slide-Jumper With "Don't Be Blue" Coupon

Spirit Airlines Spoofs JetBlue Slide-Jumper With "Don't Be Blue" Coupon

We’ll give it to Spirit Airlines — they know how to get attention with their e-mail coupons. First their was the MILF Sale, and then the MUFF Diving promo, and of course this summer’s Check Out the Oil On Our Beaches deal. Now the yucksters have turned their focus on last Monday’s JetBlue flight attendant flip-out. [More]

Spirit Airlines Wants To Charge You For Talking To A Human

Spirit Airlines Wants To Charge You For Talking To A Human

Yesterday, we wrote about how the CEO of Spirit Airlines thinks he’s doing consumers a favor by charging for carry-on bags. Now, Big Ben Baldanza is saying that he wants to start charging passengers for the right to talk to a real human being at the airport. [More]