All Major U.S. Airlines Offer Free Cancellations Within 24 Hours, Except One

(Paul Thompson)

Even the most prepared traveler occasionally has to change their itinerary for unforeseen circumstances. While dealing with airlines to make a simple change can be both a test of your patience and a drain on your bank account, if you catch the issue soon enough you might save hundreds of dollars in change fees. That’s thanks, in part, to Department of Transportation rules that allow a ticket to be held at the same price for 24 hours before purchase or canceled within 24 hours after purchase — most of the time. [More]

Spirit Confirms Delays & Cancellations Are Due To Weather, Not Strike

Spirit Confirms Delays & Cancellations Are Due To Weather, Not Strike

Earlier today we heard from several Spirit Airlines passengers who had been stranded at airports, sometimes for several days this week, for what they thought was an unofficial pilot strike. After hearing back from Spirit, the company has confirmed there is no strike. [More]

Are Spirit Airlines Pilots Striking? Customers Say Yes, Airline Remains Mum

Are Spirit Airlines Pilots Striking? Customers Say Yes, Airline Remains Mum

UPDATE: Spirit Airlines says that issues affecting its service across the country are not the result of a strike. [More]

Spirit Flight Attendant Probably Shouldn’t Have Posed For Photos In Jet’s Engine Well

Spirit Flight Attendant Probably Shouldn’t Have Posed For Photos In Jet’s Engine Well

When going through the boarding process for an upcoming flight, one might expect to see the crew members readying the cabin, welcoming travelers or just generally inside the aircraft. That’s why it was a bit unsettling for several passengers to see a flight attendant posing for photos inside the plane’s engine well before a recent Spirit Airlines flight. [More]

(frankieleon)

Michigan High School Baseball Team Stranded In Florida After Spirit Cancels Flight

Just two days ago the American Customer Satisfaction Index revealed that Spirit Airlines was the worst when it comes to, well, customer satisfaction, and it seems the airline is wasting no time in confirming that it earned its low scores. Just ask the Michigan high school baseball team that had to fork over thousands of dollars for a chartered bus after being told they would have to wait an extra week to rebook their canceled Spirit flight. [More]

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]

(afagen)

Woman Suing Spirit Airlines Over Husband’s Death Claims Flight Attendants Weren’t Trained Properly

A woman whose husband died after having a medical crisis onboard a Spirit Airlines flight has filed a lawsuit against the airline and two of its flight attendants, claiming the airline was negligent in its training of staff. [More]

(David Transier)

Delta Air Lines Takes Page From Spirit & Frontier, Offers No-Frills Ticketing Option

Is Delta Air Lines gunning for a piece of the bare-bones ticket business other “low-cost” carriers like Frontier and Spirit offer? It sure looks that way after the airline unveiled plans to expand its stripped-down fare option. [More]

Bah Humbug: Spirit Airlines Ups Baggage Fee $2 During Holiday Travel Season

Bah Humbug: Spirit Airlines Ups Baggage Fee $2 During Holiday Travel Season

Holidays, especially those that fall in late December and early January, are meant to spread cheer and goodwill toward fellow humans. Apparently the folks over at Spirit Airlines don’t quite get that concept because they’ve decided to up the baggage fees for holiday travelers. [More]

Spirit Airlines Thinks Blinding Yellow Is The Perfect Color For New Planes

Spirit Airlines Thinks Blinding Yellow Is The Perfect Color For New Planes

While most of us eye our closets deciding which pieces will transition best into the new fall-like weather falling over the nation, Spirit Airlines appears to have been a few steps ahead of us. [More]

Spirit Airlines Promotion Tries To Cash In On Nude Photo Hack Story

Spirit Airlines Promotion Tries To Cash In On Nude Photo Hack Story

While some people may be feeling sympathy for the celebrities whose naked photos were hacked over the weekend, one company appears to be turning it into a cringe-worthy marketing campaign. [More]

What Happens To Your Plane Ticket When There’s A Death In The Family?

(frankieleon)

There are all kinds of reasons why you might not be able to fly when you were planning to, or need to make a change in a scheduled itinerary. Unfortunately, one of those might be the death of a loved one. But now that most domestic airlines don’t offer special bereavement fares, many fliers find themselves dealing with airlines after they’ve already bought tickets to try to make changes. But because airlines don’t want just anyone to pull the “my grandma died,” often customers are finding the process of changing or canceling flights in these situations daunting, confusing, and well, a bit tacky. [More]

Spirit Airlines Wants To “Hug The Haters,” Do Better Job Of Explaining Fees

Spirit Airlines Wants To “Hug The Haters,” Do Better Job Of Explaining Fees

After years of being far and away the airline with the highest level of passenger complaints, Spirit now says it wants to begin the healing by offering to “hug the haters.” Of course, what this really means is the company just thinks it can do a better job of explaining why it charges a fee for just about everything under the sun. [More]

Spirit Airlines CEO: Consumers Complain Because They Don’t Understand Us

Spirit Airlines CEO: Consumers Complain Because They Don’t Understand Us

They say you get what you pay for, so if you’re flying cheaply, should you expect a lower level of customer service? That’s the argument made by Spirit Airlines, which has the highest rate of customer complaints of all domestic airlines. And a new promotion and recent comments from Spirit’s CEO don’t give any indication that the carrier’s attitude will be changing. [More]

It's a little hard to parse that spaghetti-like mess at the lower end of this graph, but it's quite easy to spot Spirit soaring high above the rest of the competition (Source: U.S. PIRG)

Spirit Airlines: The Most Complained-About Carrier In The U.S.

Yes, we’ve repeatedly made fun of delusional Spirit Airlines CEO Ben Baldanza for his claim that his company is the “most consumer-friendly” airline around, especially when it comes in dead-last in traveler opinion surveys and is the only U.S. carrier to make a recent list of the world’s worst airlines. And a new study confirms that Spirit’s passengers are several times more likely to complain than passengers on any other domestic carrier. [More]

8 Things Companies Have Said That Sounded Like April Fool’s Jokes But Sadly Weren’t

8 Things Companies Have Said That Sounded Like April Fool’s Jokes But Sadly Weren’t

For the calendar-challenged, we’ll point out that today is April 1, meaning the Internet is full of phony products, fake stories, doctored photos… so, you know, it’s like most days on the Internet. Rather than serve up a “United Charges Upgrade Fee For Merely Being Jealous Of First-Class Passengers” headline, or a post about Comcast CEO Brian Roberts giving up his job to play Gretl Von Trapp in a regional theater production of The Sound of Music, we’re looking back at some stories that would have been appropriate for April Fool’s. [More]

Everyone Hates Spirit Airlines, Keeps Buying Tickets Anyway

Everyone Hates Spirit Airlines, Keeps Buying Tickets Anyway

Spirit Airlines is one of the fastest-growing airlines in the country. No, really. Sure, they’re a regular contender in our Worst Company in America tournament, and it seems like everyone who has tried the airline complains about the experience. But many of them can’t resist their rock-bottom fares, and just keep coming back. [More]

(frankieleon)

Even Astrophysicists Can’t Figure Out How To Make Flight Boarding Process Less Nightmarish

There are some people out there who are just so freaking smart it’s almost shocking when even they can’t begin to understand the most frustrating things in life. Like the process of herding passengers onto an airplane, an operation that at its most basic includes putting one foot in front of the other and stowing bags. But it’s so dang complicated, even an astrophysicist says he can’t figure out how to make the boarding line a less awful experience. [More]