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spirit-airlines
spirit-airlines
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Spirit Airlines Won't Let Woman Change Name On Reservation, Forcing Her To Buy Another Ticket
By Mary Beth Quirk on May 15, 2012 11:00 AM
75 Comments
A young woman who makes $7.40 an hour needed a bit of help to buy a flight to go visit her U.S. Navy boyfriend while he had two weeks of shore duty. So, three months before the planned visit, Katherine's dad let her use his credit card to purchase a $477 flight on Spirit Airlines through Orbitz. Unfortunately, his name somehow ended up as the traveler. More »
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Spirit Decides It Doesn't Want To Be So Reviled After All, Refunds Dying Man's Ticket
By Chris Morran on May 4, 2012 6:27 PM
48 Comments
More than a week after a man with terminal cancer took his gripe with Spirit Airlines public — and after several stern statements by Spirit that it would not, under any condition, bow to public pressure and refund the man his $197 — the airline has bowed to public pressure and is refunding his $197. More »
Spirit Airlines Knows Everyone Hates It, Really Doesn't Care
By Mary Beth Quirk on May 4, 2012 11:00 AM
76 Comments
Just in the last week or so, Spirit Airlines has made a lot of people mad, what with denying a veteran dying of cancer a refund and then announcing it'll charge $100 for some carry-on bags. But perhaps unsurprisingly, Spirit doesn't really give a flying fig if you don't like it or if it's got a high number of customer complaints. It's all about the money, see. More »
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Spirit To Start Charging Up To $100 For Some Carry-On Bags
By Chris Morran on May 2, 2012 6:49 PM
55 Comments
Spirit Airlines continues to demonstrate why Consumerist readers nominated the bottom-dollar carrier for the Worst Company In America 2012 tournament. The airline, only one of two U.S. carriers to charge for carry-on bags, has announced it will be jacking up its baggage fees, meaning some people could end up paying $100 per carry-on. More »
Spirit Airlines, Where "Dying Of Cancer" Equals "Not Following The Rules"
By Chris Morran on April 25, 2012 5:10 PM
82 Comments
Spirit Airlines once again proves that it was only pulling our legs when it called itself the "most consumer-friendly airline." This time, the fee-happy carrier isn't just telling a dying passenger he has to suck up the cost of his $197 ticket, but are somehow equating being near death as a form of rule-breaking. More »
Spirit Airlines Says It Doesn't Belong In Worst Company Tournament
By Chris Morran on March 23, 2012 3:00 PM
52 Comments
In spite of Spirit Airlines' hilarious belief that it is the "most consumer-friendly airline," it beat out the much-bigger Delta to make it through the first round of the Consumerist Worst Company In America tournament. But the airline says the people voting for Spirit have obviously not flown the discount carrier. More »
Worst Company In America: Ticketmaster Vs. Spirit Airlines
March 22, 2012 2:00 PM
46 Comments
Voting on this round is completely free! You just pay shipping, handling, service charges, print-at-home surcharges, voting tax, a 7% resort fee, and a $25 "because we can" charge. More »
Please Join Us In Welcoming Your Worst Company In America 2012 Sweet 16!
March 21, 2012 9:30 AM
61 Comments
The floor of the Worst Company In America BattleDome is stained with the blood of the vanquished. But only one company can earn the privilege of placing the WCIA Golden Poo in its trophy case, so the violence must continue. More »
Worst Company In America Round One: Spirit Airlines Vs. Delta
March 19, 2012 9:30 AM
35 Comments
The final day of Round One competition is waiting on the tarmac, ready to take off. Unfortunately, these two airlines would like to charge you for the privilege of voting on which one is worse. More »
Here It Is, Your Lineup For Worst Company In America 2012!
March 12, 2012 12:00 PM
120 Comments
Welcome to Consumerist's 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it's time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. More »
Spirit Airlines Sued Over $2 "Unintended Consequences Fee"
By Chris Morran on March 9, 2012 1:30 PM
55 Comments
Back in February, a new regulation kicked in that allows fliers to change their flights without penalty within the first 24 hours after booking. The folks at Spirit Airlines responded by tacking on a $2 "Dept. of Transportation Unintended Consequences Fee," which they said was to cover the added costs resulting from the new rule. But a woman in Illinois says it's just plain fraud. More »
Spirit Adds $2 "Dept. Of Transportation Unintended Consequences Fee"
By Chris Morran on February 1, 2012 4:15 PM
82 Comments
Fresh off fighting laws that require truth in advertising, Spirit Airlines, which hilariously dubbed itself the "most consumer-friendly airline," is now taking a stand against another government regulation — one that requires airlines to allow passengers to change flights within 24 hours of booking without paying a penalty — by adding two dollars to everyone's ticket. More »
Senator Calls Out Spirit Airlines For Trying To Mislead Public About Airfares
By Chris Morran on January 26, 2012 12:15 PM
53 Comments
You may recall that earlier this week, bottom-dollar carrier Spirit Airlines launched an e-mail campaign to convince customers that the new FAA regulations requiring truth in airfare advertising was really just a ruse by the federal government to hide taxes and tax hikes in airfares. Well, that didn't go over well with Senator Barbara Boxer of California, who threw off the gloves and sent a bare-knuckles letter to Spirit in response. More »
Spirit Airlines Says Posting Full Airfares Is Government's Way Of Hiding Taxes
By Chris Morran on January 24, 2012 4:30 PM
89 Comments
In recent years, the Dept. of Transportation has been cracking down on airlines, especially discount carriers, for advertising airfares that don't actually represent what consumers will end up paying. With the latest round of rule changes having just kicked in, low-budget airline Spirit is fighting back, telling its customers that this is all about the government trying to hide higher taxes in airfares. More »
Spirit Airlines Fined $50K For Misleading Tweets
By Chris Morran on November 21, 2011 4:15 PM
27 Comments
The Dept. of Transportation rules about airfare transparency don't just apply to carriers' websites and ads, but also to their Twitter feed. Just ask Spirit Airlines, which was slapped with a $50,000 fine for Tweets touting its $9 airfares. More »
It Could Now Cost You Over $400 To Check A Bag On Some Flights
By Chris Morran on September 20, 2011 10:30 AM
85 Comments
Fees for checked bags vary wildly, from absolutely nothing to arm-and-a-leg-and-an-ear. And according to a new round-up of fees from the various carriers, you might need to throw another limb in there if you're checking an oversize bag on your international flight. More »
An Interview With The Fee-Happy CEO Of Spirit Airlines
By Ben Popken on July 14, 2011 4:00 PM
27 Comments
Low cost, no-frills Spirit Airlines takes heat from people annoyed with how it charges a fee for everything and for its crass and tasteless ads that capitalize on scandals and tragedies in the news. We've dished some out ourselves. But it's hard not to walk away from reading this AP interview with its CEO and business model mastermind Ben Baldanza without some new respect for the guy. For one, he turned around a money-losing airline and it's been profitable ever since. And at least this airline is upfront about how they're gonna give it to you. More »
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Spirit Airlines To Charge $5 To Print Your Boarding Pass For You
By Chris Morran on June 21, 2011 4:43 PM
53 Comments
Bottom-dollar carrier Spirit Airlines is trying very hard to become the Ryanair of the U.S., announcing that it will soon begin charging travelers $5 to have a boarding pass printed by a Spirit staffer at the airport. More »
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Spirit Airlines Adds Fee For Not Paying Your Baggage Fees Far Enough In Advance
By Chris Morran on March 30, 2011 9:30 AM
44 Comments
Perhaps upset that its decision to begin charging fees for carry-on bags was not enough to make into this year's Worst Company In America bracket, the fee-happy folks at Spirit Airlines have begun making their case for next year by adding a surcharge for passengers who wait until 24 hours before departure to pay the airline's base fees for checked and carry-on bags. More »
Spirit Airline Ad Riffs On Sheen Meltdown
By Ben Popken on March 4, 2011 4:00 PM
21 Comments
Spirit Airlines has another tasteless email promotion, this time riffing off the crazy phrases Charlie Sheen has been spewing in his latest media meltdown. Unlike their previous ones that made jokes about the BP oil spill, muff-diving and M.I.L.Fs ("many islands, low fares" - ahem), this one does not make me want to punch them in the face. So kudos on that, guys. More »
