Bah Humbug: Spirit Airlines Ups Baggage Fee $2 During Holiday Travel Season

Bah Humbug: Spirit Airlines Ups Baggage Fee $2 During Holiday Travel Season

Holidays, especially those that fall in late December and early January, are meant to spread cheer and goodwill toward fellow humans. Apparently the folks over at Spirit Airlines don’t quite get that concept because they’ve decided to up the baggage fees for holiday travelers. [More]

Spirit Airlines Thinks Blinding Yellow Is The Perfect Color For New Planes

Spirit Airlines Thinks Blinding Yellow Is The Perfect Color For New Planes

While most of us eye our closets deciding which pieces will transition best into the new fall-like weather falling over the nation, Spirit Airlines appears to have been a few steps ahead of us. [More]

Spirit Airlines Promotion Tries To Cash In On Nude Photo Hack Story

Spirit Airlines Promotion Tries To Cash In On Nude Photo Hack Story

While some people may be feeling sympathy for the celebrities whose naked photos were hacked over the weekend, one company appears to be turning it into a cringe-worthy marketing campaign. [More]

What Happens To Your Plane Ticket When There’s A Death In The Family?

(frankieleon)

There are all kinds of reasons why you might not be able to fly when you were planning to, or need to make a change in a scheduled itinerary. Unfortunately, one of those might be the death of a loved one. But now that most domestic airlines don’t offer special bereavement fares, many fliers find themselves dealing with airlines after they’ve already bought tickets to try to make changes. But because airlines don’t want just anyone to pull the “my grandma died,” often customers are finding the process of changing or canceling flights in these situations daunting, confusing, and well, a bit tacky. [More]

Spirit Airlines Wants To “Hug The Haters,” Do Better Job Of Explaining Fees

Spirit Airlines Wants To “Hug The Haters,” Do Better Job Of Explaining Fees

After years of being far and away the airline with the highest level of passenger complaints, Spirit now says it wants to begin the healing by offering to “hug the haters.” Of course, what this really means is the company just thinks it can do a better job of explaining why it charges a fee for just about everything under the sun. [More]

Spirit Airlines CEO: Consumers Complain Because They Don’t Understand Us

Spirit Airlines CEO: Consumers Complain Because They Don’t Understand Us

They say you get what you pay for, so if you’re flying cheaply, should you expect a lower level of customer service? That’s the argument made by Spirit Airlines, which has the highest rate of customer complaints of all domestic airlines. And a new promotion and recent comments from Spirit’s CEO don’t give any indication that the carrier’s attitude will be changing. [More]

It's a little hard to parse that spaghetti-like mess at the lower end of this graph, but it's quite easy to spot Spirit soaring high above the rest of the competition (Source: U.S. PIRG)

Spirit Airlines: The Most Complained-About Carrier In The U.S.

Yes, we’ve repeatedly made fun of delusional Spirit Airlines CEO Ben Baldanza for his claim that his company is the “most consumer-friendly” airline around, especially when it comes in dead-last in traveler opinion surveys and is the only U.S. carrier to make a recent list of the world’s worst airlines. And a new study confirms that Spirit’s passengers are several times more likely to complain than passengers on any other domestic carrier. [More]

8 Things Companies Have Said That Sounded Like April Fool’s Jokes But Sadly Weren’t

8 Things Companies Have Said That Sounded Like April Fool’s Jokes But Sadly Weren’t

For the calendar-challenged, we’ll point out that today is April 1, meaning the Internet is full of phony products, fake stories, doctored photos… so, you know, it’s like most days on the Internet. Rather than serve up a “United Charges Upgrade Fee For Merely Being Jealous Of First-Class Passengers” headline, or a post about Comcast CEO Brian Roberts giving up his job to play Gretl Von Trapp in a regional theater production of The Sound of Music, we’re looking back at some stories that would have been appropriate for April Fool’s. [More]

Everyone Hates Spirit Airlines, Keeps Buying Tickets Anyway

Everyone Hates Spirit Airlines, Keeps Buying Tickets Anyway

Spirit Airlines is one of the fastest-growing airlines in the country. No, really. Sure, they’re a regular contender in our Worst Company in America tournament, and it seems like everyone who has tried the airline complains about the experience. But many of them can’t resist their rock-bottom fares, and just keep coming back. [More]

(frankieleon)

Even Astrophysicists Can’t Figure Out How To Make Flight Boarding Process Less Nightmarish

There are some people out there who are just so freaking smart it’s almost shocking when even they can’t begin to understand the most frustrating things in life. Like the process of herding passengers onto an airplane, an operation that at its most basic includes putting one foot in front of the other and stowing bags. But it’s so dang complicated, even an astrophysicist says he can’t figure out how to make the boarding line a less awful experience. [More]

Spirit Airlines Makes Carlos Danger Its Promo Poster Boy: The Weiner Rises Again

Get it? Anthony Weiner? Sexting?

If you don’t know what New York City mayoral candidate Anthony Weiner is, you might just think Spirit Airlines’ new promo has something to do with a mysterious hot dog that is coming back from wherever it is texting hot dogs go. “The Weiner Rises Again!” trumpets Spirit in its new promo, featuring a masked frank holding a cell phone. See, because it’s the second time that Weiner has admitted to sending saucy messages to women. And this go-around, he took on the personality of one “Carlos Danger.” [More]

(afagen)

Hey, Fans Of Canned Wine! Spirit Airlines Has Some Great News For You

Lest you think that Spirit Airlines had finally run out of ways to cut corners, think again. The carrier known for charging fees here, there and everywhere has found another way to keep costs down, this time in the form of canned wine. [More]

Spirit CEO Ben Baldanza believes a low price is the same as good customer service.

Spirit Airlines Comes In Dead Last In Latest Ratings, CEO Still Delusional

Earlier today, our lunch buddies at Consumer Reports released their roundup of the major U.S.-based commercial airlines. And, in what will be a shock to almost no one who follows the travel industry, Spirit received the lowest possible rating in each of the survey’s six categories. The CEO’s response: “We have great customer service.” [More]

(afagen)

The Federal Aviation Administration would undoubtedly get more respect from the public if it was as obscenely candid as it is in this Onion article about how horrible the airlines handle customers. Our favorite line: “The FAA has come to the determination that Spirit Airlines treats its customers like pieces of sh!t and that everyone should boycott this airline.” [via The Onion]

(Enokson)

Spirit Airlines Switches Customer Help Numbers From Toll-Free 800 To Not-Free 801 Area Code

Need help from Spirit Airlines? It’ll cost you now: the company that brought us carry-on bag fees is cutting corners yet again, by switching its customer help numbers from the toll-free 800 area code to the not-so-free 801 area code. Of course, that change will likely only affect customers calling from a landline, at about $0.05 to $0.18 per minute. In any case, we’re not surprised. [More]

Worst Company In America Round 2: Carnival Vs. Spirit

Worst Company In America Round 2: Carnival Vs. Spirit


There is one spot left in the WCIA Anything-But-Elite 8, and these two companies are in a race to see who can get there slowest. [More]

Meet Your Worst Company In America Not-So-Sweet 16!

Meet Your Worst Company In America Not-So-Sweet 16!

Last week, 32 terrible titans of industry stepped on to the blood-stained mat of WCIA Death-and-Dismemberment Arena, but only 16 remain in this bestial battle royale to take home the treasured Golden Poo. [More]

Worst Company In America Round 1: Spirit Vs. American Airlines

Worst Company In America Round 1: Spirit Vs. American Airlines


It’s time to take to the unfriendly skies in this afternoon’s dogfight between two of your most-disliked airlines. [More]